Please Rate Cell C

Rate Cell C, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 38 12.5%

  • Good

    Votes: 86 28.2%

  • Average

    Votes: 74 24.3%

  • Poor

    Votes: 44 14.4%

  • Pathetic

    Votes: 63 20.7%
  • Total voters
    305
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Good value for money. Voice and data signal quality generally good where I live (Stellenbosch), but only adequate in some rural areas. Data contracts are excellent value for money, particularly when using multiple sims on one contract. Using a dual sim phone, with a secondary sim for data, is extremely cost effective. Wifi calling is not as reliable as I would like it to be, even with strong wifi signal. Wifi calling is valuable when travelling internationally if you stay where there is wifi.

Staff are generally very helpful and friendly.
 
They offer good packages for pay as you go consumers..... however i do experience a dead zone when im at home
 
They great. Haven't had issues around Centurion.

Their Wi-Fi Calling is very useful.
 
Never had an issue with them too while I was using them. Their pricing is not so hot though. Not much in the way of value.
 
I haven't encountered a problem with Cell-C. It is affordable especially when you have teenagers. The service I get when I go into a store, or even telephonically is excellent. They have a new shout-out bundle which is very affordable for social media. I do not think that I will be changing networks. Best thing I could have done was chance from Vodacom to Cell-C
 
Cell-C prepaid is the best (66c per minute, and per second billing)
Other than that i cannot comment.
 
Absolutely crap!
It should be ILLEGAL for phone companies to market anything at all in areas where they do not have actual physical coverage. Cell C call centre people don't even know that the Northern Cape province (which btw covers a third of the entire country) even exists! My gf who lives in a small Karoo town got suckered into a Cell C contract. The nearest actual Cell C shop is literally half a day's drive away and as for an actual Cell C tower - just fuhgeddaboudit!
Cell C should stay in the big cities and stop pretending that they are a "national network". Cape Town, Durban and Joburg does not equal "National Coverage".
 
R15 for 1GB Night Surfer - No network comes close.

Coverage coverage is sketchy, where I live I get HSDPA; however it doesn't connect unless I am on H+ ‍♂️

4G LTE connectivity is ... Nevermind, I just save my battery by sticking to "3G only".

Durban
 
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I’m in my 6th year with cell c and have no plans to change.

Calls and data, no problems, and I’ve always found customer care to be pretty good too.
 
Telkom's LTE coverage is better, CellC had a hole with no signal at milnerton/woodbridge, they never fixed it after 2 years of me reporting it (been near 2 years now since I last reported/was on CellC, so might finally have coverage).
Their prices are higher
They keep upping prices mid-contract (main reason I left, 2 price ups within a 2 year contract)
Cancelling a month-to-month contract required me to call multiple times as they didn't cancel it, with the myBB CellC sorting it out for me (MyBB CellC rep is quite on-point).

As an aside, their site is moderately broken at 900p.
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But better than previously whereby the product images were weird, don't have a picture of it anymore.
 
Coverage is fine
Customer service ok as long as question is simple
Data dept difficult to get hold of. Have been on hold sometimes for over 30 mins
Had several instances of prepaid data disappearing in less than one minute, despite Cellular data only on for bank and Whatsapp, no phone updates. One month 100mb data will last 30 days, next time it can be 30 mins
 
Very happy with quality and price.
After being with vodacom for years this is great.
Network could always do with improvements especially in places like bedfordview and eastgate
Speeds are great
Prices incredible
App is great too
 
Coverage is decent and I get LTE where I spend 90% of my days. My only complaint is whenever I go to certain underground parking spots, inside certain shopping malls like Eastgate or Mall of Africa..when I lose signal and am forced to roam on Voda. Customer service is top notch and I have never spent more than 10 minutes in a queue at any Cell C shop. Their staff product knowledge is excellent.
 
Their signal quality is usually average in urban areas to pathetic outside of the urban sprawl.
 
Cell C, the network that doesn't! Can't even make voice calls let alone connect to the internet!
 
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