Please Rate Home Connect

Rate Home Connect, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 44 54.3%

  • Good

    Votes: 13 16.0%

  • Fair

    Votes: 7 8.6%

  • Poor

    Votes: 5 6.2%

  • Pathetic

    Votes: 12 14.8%
  • Total voters
    81
Been on for over a year on their fibre in collab with Vumatel... Really good, just sometimes the network is somewhat slow, but doesn't last too long...
 
My 3rd week with Home Connect - couldn't be happier. Was convinced to rather go with HC after reading all the issues with Cool Ideas on their dedicated thread here. 100Mb fibre at the most competitive pricing.
 
Service is OK when you connect with CAT5 you get the speeds the Tenda WiFi router cannot provide the speeds you pay for.
 
I have been with Home-Connect for 3 months now. Their customer service and support team has been excellent. Their connection speed is great. Haven't experienced any downtime.
Uncapped, unshaped, no throttling.
 
just signed for the 20/2 connection, been pretty good the last 3 days, keeping my fingers crossed, great pricing
 
wynand13 said:
Service is OK when you connect with CAT5 you get the speeds the Tenda WiFi router cannot provide the speeds you pay for.
Click to expand...
You get the speeds on Wireless AC on that Tenda router. It is quite a crappy router though. Used it for 2 days then switched to Unifi gear
 
Excellent support, speeds, happy to pay slightly more and be with them
 
False fibre coverage advertising and also taking my banking details.

So I called them to check for fibre coverage on my house and they said that I am covered for fibre. I checked their coverage map and it also said I have fibre. I then signed up for fibre and had to input my banking details also needing to upload my ID and proof of residence. The application was reviewed and submitted for vetting. After that it was approved and then it was processing. The status changed to an order and just a few hours later they called me to tell me sorry there's no coverage in your area and just put down the phone without saying anything else.
 
ILoveGames said:
False fibre coverage advertising and also taking my banking details.

So I called them to check for fibre coverage on my house and they said that I am covered for fibre. I checked their coverage map and it also said I have fibre. I then signed up for fibre and had to input my banking details also needing to upload my ID and proof of residence. The application was reviewed and submitted for vetting. After that it was approved and then it was processing. The status changed to an order and just a few hours later they called me to tell me sorry there's no coverage in your area and just put down the phone without saying anything else.
Click to expand...

Thats not great, but in general I have found most ISP's coverage map is not accurate, where I stay even my suburb is incorrect.
 
ILoveGames said:
False fibre coverage advertising and also taking my banking details.

So I called them to check for fibre coverage on my house and they said that I am covered for fibre. I checked their coverage map and it also said I have fibre. I then signed up for fibre and had to input my banking details also needing to upload my ID and proof of residence. The application was reviewed and submitted for vetting. After that it was approved and then it was processing. The status changed to an order and just a few hours later they called me to tell me sorry there's no coverage in your area and just put down the phone without saying anything else.
Click to expand...
On the contrary, their website didn't indicate I had coverage although I already have metrofibre. The agent was kind enough to check their internal system and shortly confirmed they can provide service. I completed the easy online application and uploaded my docs. Unfortunately, metrofibre cannot release the line and can do so only when my cool ideas fibre notice period is completed which is end of Aug. Overall my experience has been pleasant :) staying positive for the switch over.
 
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