Please Rate MWEB

Rate MWEB, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 56 28.7%
  • Good

    Votes: 70 35.9%
  • Fair

    Votes: 37 19.0%
  • Poor

    Votes: 14 7.2%
  • Pathetic

    Votes: 18 9.2%

  • Total voters
    195

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
64,726
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate MWEB based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what MWEB does well, and where they can improve, by positing in this thread.
 

uncapped_shady

Well-Known Member
Joined
Nov 29, 2010
Messages
202
I am very happy with Mweb fibre speeds in my area. Always well within the allowable tolerances as well as always being online. I think in the past 8 months with them I have not been down once.
 

wildguides

Member
Joined
Jan 10, 2011
Messages
27
Generally happy with fibre speeds. I do have dropped speeds and occasional buffering from 20-4mbs. My kids say there are better ISPs out there. Tech Dept have been very helpful and provide food customer service.
 
Joined
Aug 29, 2006
Messages
24
No fibre in my area, very expensive for the 20 meg ADSL package I have. Service is not too bad. Customer Service (when I might have a problem) is good.
 

Beeblebrox

New Member
Joined
May 22, 2012
Messages
9
Paying for a so-called premium option, but still get throttled when you reach a limit which they don't advertise except for referring you to their Fair User Policy.
 

CTPC

Well-Known Member
Joined
Jun 5, 2005
Messages
142
MWEB are good and one of the very few Customer Care call centre that really works.
Billing is on time every month and very few mail and IS problems.
Mweb is just a bit expensive
 

Justubbs

Active Member
Joined
Feb 13, 2008
Messages
41
They are a bit more expensive than other ISPs for 10/10 Fibre speed.
The network quality is generally good but I do find I have to reboot the supplied router at least twice a week to reset and get the speed back.
They are very good on the phones when support is required and the web portal allows one to interrogate one's account with sufficient detail.
 

UrBaN963

Honorary Master
Joined
Jul 27, 2016
Messages
10,634
I hate the fact I'm with MWEB. Their service is horrendous, their line speeds are unreliable and unpredictable and their pricing isn't particularly attractive.

Also, their "fair usage policy" is vague and non-specific, leaving the user at the whims of whatever they deem fair/over usage.

I frequently have ping spikes to 300-1200, ON FIBRE. My LTE is more stable.
 

Janvlwen

Member
Joined
Jun 16, 2015
Messages
20
I am very happy with MWeb fibre speeds and there is nothing to complain about. I just wish I could get it at my beach house in Betty's Bay as well!
 

crashdan

Well-Known Member
Joined
Aug 18, 2008
Messages
284
Happy with Mweb the issues i have had have been resolved quickly, when upgrading my line was done the same day. Price i'm paying for the fibre i'm happy with as i dont experience downtime
 

Karmaggedeon

New Member
Joined
Jun 13, 2019
Messages
2
I'm aware of what uncapped means which is why I've choosen a capped 500GB 50/50mpbs line. my download an upload speed are consistently in the upper 40's
MWEB have excellent customer service and i dare to say, the best new customer Fibre application procedure!! :)
 

Ghost in the Machine

Active Member
Joined
Jun 25, 2018
Messages
76
Much, much, happier since we switched to MWEB Fibre.

MWEB ADSL was bad. But to be fair that was the Telkom line, not the ISP.
 

citcat

Member
Joined
May 31, 2017
Messages
23
Been with MWeb for ages. Unfortunately no fibre in my area so using ADSL which is limited by Telkom's poor quality line. MWeb's side of the package is very good. Billing is always spot on and help is excellent, not that I have had to use it often. Seriously considering changing to fixed LTE and will definitely be going with MWeb.
 

Harriet Meier

Member
Joined
Jun 1, 2017
Messages
21
I'm happy with Mweb's fibre speed and their service has always been excellent, even when they had to deal with Vumatel to sort out issues. There my be cheaper services out there, but client service makes up for a lot of that.
 

PDiddy

New Member
Joined
Nov 6, 2005
Messages
5
My wife and I are very disappointed with MWEB.
I’ve been a loyal customer for years and never had an issue until we got fibre. And it is now ridiculous. Have started looking at other ISP’s.
 

DuncanMag

New Member
Joined
Apr 2, 2019
Messages
2
Also had excellent service with Mweb. Not many issues and their customer service is quite good.
 
Top