Please Rate MWEB

Rate MWEB, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 57 25.9%

  • Good

    Votes: 71 32.3%

  • Fair

    Votes: 39 17.7%

  • Poor

    Votes: 15 6.8%

  • Pathetic

    Votes: 38 17.3%
  • Total voters
    220
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Admin
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We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate MWEB based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what MWEB does well, and where they can improve, by positing in this thread.
 
I am very happy with Mweb fibre speeds in my area. Always well within the allowable tolerances as well as always being online. I think in the past 8 months with them I have not been down once.
 
Generally happy with fibre speeds. I do have dropped speeds and occasional buffering from 20-4mbs. My kids say there are better ISPs out there. Tech Dept have been very helpful and provide food customer service.
 
No fibre in my area, very expensive for the 20 meg ADSL package I have. Service is not too bad. Customer Service (when I might have a problem) is good.
 
Paying for a so-called premium option, but still get throttled when you reach a limit which they don't advertise except for referring you to their Fair User Policy.
 
MWEB are good and one of the very few Customer Care call centre that really works.
Billing is on time every month and very few mail and IS problems.
Mweb is just a bit expensive
 
They are a bit more expensive than other ISPs for 10/10 Fibre speed.
The network quality is generally good but I do find I have to reboot the supplied router at least twice a week to reset and get the speed back.
They are very good on the phones when support is required and the web portal allows one to interrogate one's account with sufficient detail.
 
I hate the fact I'm with MWEB. Their service is horrendous, their line speeds are unreliable and unpredictable and their pricing isn't particularly attractive.

Also, their "fair usage policy" is vague and non-specific, leaving the user at the whims of whatever they deem fair/over usage.

I frequently have ping spikes to 300-1200, ON FIBRE. My LTE is more stable.
 
Happy with Mweb the issues i have had have been resolved quickly, when upgrading my line was done the same day. Price i'm paying for the fibre i'm happy with as i dont experience downtime
 
I'm aware of what uncapped means which is why I've choosen a capped 500GB 50/50mpbs line. my download an upload speed are consistently in the upper 40's
MWEB have excellent customer service and i dare to say, the best new customer Fibre application procedure!! :)
 
Been with MWeb for ages. Unfortunately no fibre in my area so using ADSL which is limited by Telkom's poor quality line. MWeb's side of the package is very good. Billing is always spot on and help is excellent, not that I have had to use it often. Seriously considering changing to fixed LTE and will definitely be going with MWeb.
 
I'm happy with Mweb's fibre speed and their service has always been excellent, even when they had to deal with Vumatel to sort out issues. There my be cheaper services out there, but client service makes up for a lot of that.
 
My wife and I are very disappointed with MWEB.
I’ve been a loyal customer for years and never had an issue until we got fibre. And it is now ridiculous. Have started looking at other ISP’s.
 
Great customer service with Mweb, Never had any issues with my fibre upgrade.
 
Also had excellent service with Mweb. Not many issues and their customer service is quite good.
 
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