Please Rate MWEB

Rate MWEB, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 57 25.9%

  • Good

    Votes: 71 32.3%

  • Fair

    Votes: 39 17.7%

  • Poor

    Votes: 15 6.8%

  • Pathetic

    Votes: 38 17.3%
  • Total voters
    220
Speed is fine, but I am stonewalled too often by their support personnel. They say: "We are not trained" for this or that, when it is a clear network issue. The latest statement is that I must hire a private professional. I AM a private professional, but at a certain point control passes to the service provider. They should be willing to help out.
 
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Honestly I can only rate them fair as their pricing is quite high. But that's probably a bit of an issue with Vumatel as well.
 
Had first problems within 24 hours of fibre installation; such severe throttling on 'uncapped' package that web pages timed out; totally misleading/fraudulent adverts, package you sign up for is nothing like what you actually get; billed for services not renedered months after so called work was done; fighting for months over refund for incorrect charges that still has not hapened; cannot get past the ineffectual 'support' to get anything sorted out; persitent pressure to 'upgrade' (at additional cost of course, to get the speed/services promised in the original advert); they are one of the most expensive ISP's for the worst service, etc, etc. NINE months later still fighting with Mweb over all this, they are without doubt, the WORST third rate ISP I have ever had the displeasure of having to deal with!
 
Speed and reliability are very good in general. Service support's knowledge has been a bit suspect on the few occasions I had to contact them.
 
I have MWEB via telkom ADSL. there are no other options to ADSL in my area. have had reliability problems with the line but MWEB technical services are very good at following up . luckily here in george TELKOM service is also very good
 
Largest ISP in SA that does not offer a smartphone app, outrages.
 
MWEB is pretty decent.....I sometimes feel like I know more than their technical staff (which aint much)... but in the end, they do help in resolving my rare issues.
 
MWeb advertising fibre in our area, nothing yet. Current ASDL product is very slow, and not the 4mbps claimed. Many times there is not internet at all. Error sms's sent informing me I have reached my cap, when I have unlimited cover.

MWeb needs to up their game

Mike
 
MWEB has great uptime in my area for fibre services. Their call centre sucks, their pricing is uncompetitive, and their retentions team doesn't have a clue. Their social media team however are brilliant. How an ISP doesn't have an app in this day and age still baffles me.
 
Reasonably happy with internet adsl but they do throttle my uncapped service
 
Very disappointed in MWEB. Currently on a non-existing ADSL line with MWEB. Was hoping to go the Fiber route when available. But my ADSL line from Telkom disappeared and Telkom is not fixing it. Ask MWEB to cancel my service, I can't use my data even if I want to. But they still want me to pay for two months before cancelling. There excuse, they want a full calendar month notice. But cant they see my problem? Its not my fault and I can do nothing about it. What about all the years I was a client?
 
For starters, I think MWEB should provide their customers with a Fibre router that can handle matching wifi speed to the that of the fibre contract. I quickly searched MyBroadband and found out someone asked if the WR7010v2 was any good. The first answer "No!". Hilarious! (https://mybroadband.co.za/forum/threads/is-this-a-good-router.972811/)
Their 100Mbps line never tests near the full speed - I'd say about 80%/85%. I have been able to "pressure" the download line with 100Mbps, even spike a little over the limit, but who wants to always supervise the linespeed this way?
If anybody wants to offer me anything for this router, I'll see if I can hold my breath.
 
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MWEB is affordable and reliable. Only in rare occasions do I have to phone the support desk.
 
Customer service is below acceptable and they took forever to sort out my LTE situation.
 
Mweb can just let their subcribers know when their line is down and an estimated when you can expect it to be up in your area.
 
Why is their (MWEB) 20/10 package R799 on Openserve, While on Octotel for R799 you only get 20/5?
Is this a restriction with the fibre provider or the ISP?
 
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