Please Rate Vodacom

Rate Vodacom, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 163 23.4%
  • Good

    Votes: 220 31.6%
  • Average

    Votes: 167 24.0%
  • Poor

    Votes: 77 11.1%
  • Pathetic

    Votes: 69 9.9%

  • Total voters
    696

Dolby

Honorary Master
Joined
Jan 31, 2005
Messages
25,253
#82
It would be cool to do it on different points ... on coverage / speed / network quality, I think it's fantastic. I've pretty much always got great coverage and whenever I do a speed test, I'm a minimum of 30Mbps and going to 60Mbps.
Customer service is great - never had any issues!

The price? They've constantly been said to be the most expensive network year after year and year ...
Their offerings? Still the same as 5 years back by offering 200MB and massive minutes ; or the other way around.

There's no balance at all
 

Geoff.D

Executive Member
Joined
Aug 4, 2005
Messages
7,324
#83
Have been with VC forever. BUT are becoming disillusioned because of their failure to sort out some fundamental issues such a expiring data packages and FIFO! Besides of course, the high prices for data .

Hence the low rating I warded them. They have had plenty of time to get to grips with their business plan issues. Technology wise no issues --- they know what they are doing .
 

kholeka1

New Member
Joined
Sep 14, 2018
Messages
1
#85
Wonder how they do it mamaging to provide us a much needed service with all this opposition to erect towers but we still want to be able to call for help when we need it ! thank you Vodacom for doing your best.
 
Joined
Aug 19, 2018
Messages
45
#88
Where I stay, Vodacom has better network coverage/speed. In terms of customer service, they have been a better devil for me over Telkom and Mtn. If they were not overpriced, I would actually rate them excellent; but for now I will stick with good.
Also happy with Vodacom cell contracts +15 years with negligible issues .

Great service from their store agents , USSD codes fine for general minutes/data queries - just never managed to hold long enough to query anything with their customer care .
 

thestaggy

Honorary Master
Joined
May 11, 2011
Messages
11,710
#89
Only ever used them so I can't compare them to other service providers and assess how good or bad they are.

Their coverage has always been good and I've never had to deal with them from a customer service perspective, so I have nothing to complain about. When I recently started a new contract I went to one of their shops and it was a painless exercise.
 
Joined
Jan 25, 2018
Messages
15
#90
Vodauseless "emergency calls only" most of the time. Too expensive! I have Telkom, Vodacom, MTN and only Telkon is reliable. Cell C, threw all their sims away, no service!
 

cronjec

Well-Known Member
Joined
Dec 14, 2009
Messages
215
#91
Though we were voting on the Vodacom online experience- that is why I was looking for the lowest option to pick in the poll..

Exhibit A: My first visit to the website in 4 months...and guess what?
voda01.png

Yea.... that is the Vodacom I am used to.
 
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