Please remove TelkomZA as a 'Telkom representative'.

HavocXphere said:
copa I'm not following you here. Yes it has its flaws but its 100% better than it was when we did not have a TLK rep at all. Removing him is not a solution here imo...quite the opposite.

A better solution in my eyes is getting rpm to follow up on it...how did this go from Telkom rep/twitter having a reputation for responding instantly to the last response right now (per twitter) being 6 days old and everything subsequently being ads.

My one & only interaction with TelkomZA(Charl) was Grade A+ so I'm somewhat suspicious of calls to scrap it outright...
Click to expand...

I was angry at the time, and my subsequent posts in the thread should make my opinion clear. Charl and his team only have the highest praise from me...
 
copacetic said:
I was angry at the time, and my subsequent posts in the thread should make my opinion clear. Charl and his team only have the highest praise from me...
Click to expand...
ah my bad...didn't read all 7 pages tbh.

Maybe edit OP linking to subsequent post for good karma. :)
 
Fudzy said:
It was a state owned entity then, it is a (mostly) state owned entity now. We need less monopolies and more competition!
Click to expand...

the first step would be to de-regulate the telecoms industry, and by that i dont mean marginally.

For example in Greece where i lived for 20 years, they deregulated the industry, companies sprung up (some dodgy ones too) they laid thier fibre, laid their copper, built DSLAM's and today, 5 years later you can get a uncapped 24mbps link for under 20 Euros.

But that is a topic of discussion for another thread.
 
HunterGR said:
the first step would be to de-regulate the telecoms industry, and by that i dont mean marginally.

For example in Greece where i lived for 20 years, they deregulated the industry, companies sprung up (some dodgy ones too) they laid thier fibre, laid their copper, built DSLAM's and today, 5 years later you can get a uncapped 24mbps link for under 20 Euros.

But that is a topic of discussion for another thread.
Click to expand...
Currently Telkom has sufficient cash flow to buy the whole of Greece.
 
HunterGR said:
There was competent staff at Telkom? When? in the 1950's?
Click to expand...

You'll most likely will never get to speak to the higher level staff as their function is not that of first line customer facing support.
 
HunterGR said:
There was competent staff at Telkom? When? in the 1950's?
Click to expand...

Eden Glen seem to have pretty good technicians. Had 3 issues with line in last 5 years, all sorted first time within 48 hours from logging fault. Maybe just lucky.
 
AdrianH said:
Eden Glen seem to have pretty good technicians. Had 3 issues with line in last 5 years, all sorted first time within 48 hours from logging fault. Maybe just lucky.
Click to expand...

the problem is to get the technicians out! getting past the incompetence of the call centre is the main issue i think 99% of us have
 
They can remove Telkom Mobile too. The last PM they responded to was on the 2nd of this month.
 
I think you guys being a bit hard on Him/Them that man the TelkomZA account.

I grind them as well from time to time, but I have always gotten a reply, even if it takes 4 days. What is a nice added bonus, is that Wesley phones me personally to follow up on PM's as he has my cell no from a query a 6-8 months ago.

I even have to remind myself sometimes that these okes don't always have all the answers and also have to contact other people to assist them in answering accurately, as well as manage the several other responsiblities they have beside provide support via this forum.

Food for thought :)
 
Wackyza said:
I think you guys being a bit hard on Him/Them that man the TelkomZA account.

I grind them as well from time to time, but I have always gotten a reply, even if it takes 4 days. What is a nice added bonus, is that Wesley phones me personally to follow up on PM's as he has my cell no from a query a 6-8 months ago.

I even have to remind myself sometimes that these okes don't always have all the answers and also have to contact other people to assist them in answering accurately, as well as manage the several other responsiblities they have beside provide support via this forum.

Food for thought :)
Click to expand...

+1

I think it all depends on the kind of request. If it's something in their control then you get a response! If it's something like exchange congestion or TI shaping, then there's nothing they can do so you get ignored.

I got quick and informative answers to my PM's, but then I was just asking for some clarity on my line speed options :)
 
Wackyza said:
I think you guys being a bit hard on Him/Them that man the TelkomZA account.

I grind them as well from time to time, but I have always gotten a reply, even if it takes 4 days. What is a nice added bonus, is that Wesley phones me personally to follow up on PM's as he has my cell no from a query a 6-8 months ago.

I even have to remind myself sometimes that these okes don't always have all the answers and also have to contact other people to assist them in answering accurately, as well as manage the several other responsiblities they have beside provide support via this forum.

Food for thought :)
Click to expand...

I also got a phone call from wesley from PM
Saved me a Call to Call centre. As he did all the leg work .
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X