Plugg Uncapped ADSL Feedback

Checked usage stats on our account just now...

Total bandwidth: ~120GB
Star rating: 1

The throttling is now so bad that I can't do any work during the day.
Bitcoin wallet takes really long to sync, had to switch wallets.
Can sometimes not connect to an FTP server, and no more than 1 worker if it stays connected.
Doing a quick Google search takes very, very long - allocate up to 5 mins to wait for page load.
Having serious 9Gag withdrawals also, getting the shakes.
Was very painful to go through the whole account login etc, as even the Plugg site is also deathly slow.
This has been going on for almost a week now, and I have to play with myself during the day and do the work at night. I have to sacrifice a lot of WoW time now also, which sucks.

WoW ping is ~200ms in the evenings though, so I have that going for me when I have a bit of time to play, which is nice.

I'm switching methinks... this is ridiculous.

P.S. Anyone know of a better ISP for home uncapped, perhaps one that offers a free trial for a few days?
 
Anyone else having these issues?

Slow browsing.
Download speed not even half my line speed.
Massive packet loss while playing games on the EU servers and higher than normal latency.
Youtube videos stop playing after a couple of seconds and then just dont load at all.

Besides the death shaping we get during the day it seems like downloading and p2p is getting shaped at night now too.

I got a 6meg line with a 4meg account.

On Plugg



On AH

 
Its getting worse now and only 1 of 3 speedtests actually get to the download now.



Edit : Tried to make a ticket on your site and i get the error
Access not allowed.
Click to expand...
 
Last edited:
Some more info

Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 19 ms 19 ms 20 ms 196-209-226-1.dynamic.isadsl.co.za [196.209.226.
1]
3 56 ms 54 ms 52 ms cdsl2-umh-gi0-0-0-3202.ip.isnet.net [196.38.74.2
33]
4 59 ms 53 ms 54 ms cdsl2-umh-bd150.ip.isnet.net [196.26.210.196]
5 68 ms 67 ms 68 ms 196.38.74.178
6 59 ms 57 ms 64 ms core1-pkl-tg0-7-0-0.ip.isnet.net [168.209.1.162]

7 243 ms 249 ms 241 ms core1b-dock-pos-0-3-4-0.ip.isnet.net [168.209.20
1.61]
8 232 ms 232 ms 234 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 * * * Request timed out.
11 238 ms 230 ms 232 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 240 ms 222 ms 227 ms 132.185.255.149
13 237 ms 242 ms 237 ms bbc-vip113.telhc.bbc.co.uk [212.58.244.68]

Trace complete.
Click to expand...

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 19 ms 20 ms 19 ms 196-209-226-1.dynamic.isadsl.co.za [196.209.226.
1]
3 48 ms 45 ms 46 ms cdsl2-umh-gi0-0-0-3202.ip.isnet.net [196.38.74.2
33]
4 52 ms 53 ms 91 ms 196.26.210.204
5 59 ms 63 ms 61 ms mi-za-cpt-p8-ten-0-0-0-1.ip.isnet.net [168.209.9
3.240]
6 61 ms 51 ms 54 ms mi-za-umh-gsrpe2-ge-1-0-4.ip.isnet.net [168.209.
93.26]
7 61 ms 60 ms 224 ms 197.96.148.73
8 64 ms 65 ms 64 ms 197.96.148.74
9 60 ms 62 ms 61 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 66 ms 87 ms 67 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 66 ms 65 ms 65 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 64 ms 67 ms 85 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
13 66 ms 65 ms 63 ms 197.242.89.170

Trace complete.
Click to expand...
 
Bar_Rat said:
I did send a tweet to their twitter but will try those.
Whats frustrating me is that i see Janitor is online but ignoring this.
Click to expand...

Just because it shows that I am 'green|online' doesn't actually mean that I am following the forum. I have an open session to the forum at home, so even when I am not actually in front of a device....

Please log a ticket with support (official channel) via email/phone and provide them with your username as well in order for them to have a look what is happening with your account.

I'll send you a PM once I am home later this evening.

--janitor@plugg

... sent via RFC 1149
 
janitor@plugg said:
Just because it shows that I am 'green|online' doesn't actually mean that I am following the forum. I have an open session to the forum at home, so even when I am not actually in front of a device....

Please log a ticket with support (official channel) via email/phone and provide them with your username as well in order for them to have a look what is happening with your account.

I'll send you a PM once I am home later this evening.

--janitor@plugg

... sent via RFC 1149
Click to expand...

Well ill have to email since you support ticket service on your website does not work. Maybe in future you should not leave a session open at home so that your customer can actually tell if you around.
 
Bar_Rat said:
Well ill have to email since you support ticket service on your website does not work. Maybe in future you should not leave a session open at home so that your customer can actually tell if you around.
Click to expand...

:-)

Plugg's official support channels are via [email protected], the customer portal and the 0861 number. This forum is not an official support channel and hence why I only keep an eye on it whilst am busy with janitorial duties. I am not about to close my open sessions, maybe the forum administrators can look at an 'idle' mode of sorts but if I am busy feeding the geese, changing a light bulb etc it is just easier to browse via my phone than to keep on logging in/logging out.

The quickest way to get hold of me will always be email, even with the current ooo on, I will respond.

As for the ticket system not working via the portal; I have impersonated your account and do not see any problems, I have logged test tickets without any errors. All the various options are working just fine.


ctbarrett-tickets.jpg


I have however emailed the web developer to have a look in the morning, go through the web logs to see if he notices anything strange. In the meantime, if you could try and log a ticket via the portal again, should you run into the same error again, just take a snapshot and email it through to me. This will help the dev guy.

Your traceroutes of earlier looks fine, nothing funny there but I agree your speed test looks very suspect, especially at that time of day, the IPC is not full. I will however looked into that to see if we can spot anything strange within the KZN infrastructure, but even with your current three star rating you should have a decent experience.

As a side note, we did see a jump in usage this evening on all IS' IPCs. We should have a better idea tomorrow morning as to how much impact we can expect with iOS8 (1.1Gig download). Rumour has it that they (Apple) will be making use of Akamai rather than their own caches to push the update.
 
Last edited:
Thanks for the reply. Will test and let you know. I have emailed support and got a ref number so will stick with that.

Hope its just a bug in the system.
 
International download speeds seem better but i cant seem to stream or use youtube at all. Videos dont load.

Still no reply from the support team.
 
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