Poor Service From Telkom

S

Sovren

Member
Joined
Apr 12, 2011
Messages
22
Reaction score
0
Telkom Oh Telkom

I decided to go back to Telkom ADSL after hearing the Service has improved and that they have pick up their game, but allas was i mistaken. I signed up and was informed they would be at my place today Thursday, so i took off work to wait for them. 16H30 i went on the site to track my order and this is what i get "Order Reference does not exist" so i called in to ask for an update (AS NO ONE HAS CONTACTED ME!!!!!) this is the info i got out of the agent is sorry technician found a fault and handed it over to the cabling department. when i asked the agent can i get a time or will some one call me i get don't know they will call you when done. i just gave up and said good bye

NOW TELKOM IS THIS THE SERVICE YOU GIVE NEW CLIENTS !!!!!!! i can truly say if this is the begging i won't stay around with you.
 
Have to admit, until recently I have had no issues.

The only incident I had was when one of their technicians worked on our lines and somehow got the lines crossed. I was calling everyday to get answers. It took 3 weeks to resolve the issue.
The above includes various technicians allocated and removed for no reason.
 
Badprop_za said:
Have to admit, until recently I have had no issues.

The only incident I had was when one of their technicians worked on our lines and somehow got the lines crossed. I was calling everyday to get answers. It took 3 weeks to resolve the issue.
The above includes various technicians allocated and removed for no reason.
Click to expand...

this is exactly what I am sitting with at the moment however mine has been over a month and still not resolved.
 
My in-laws living in the Western Cape had to call their Telkom guys to assist. After this I got some response.
 
Sovren said:
Telkom Oh Telkom

I decided to go back to Telkom ADSL after hearing the Service has improved and that they have pick up their game, but allas was i mistaken. I signed up and was informed they would be at my place today Thursday, so i took off work to wait for them. 16H30 i went on the site to track my order and this is what i get "Order Reference does not exist" so i called in to ask for an update (AS NO ONE HAS CONTACTED ME!!!!!) this is the info i got out of the agent is sorry technician found a fault and handed it over to the cabling department. when i asked the agent can i get a time or will some one call me i get don't know they will call you when done. i just gave up and said good bye

NOW TELKOM IS THIS THE SERVICE YOU GIVE NEW CLIENTS !!!!!!! i can truly say if this is the begging i won't stay around with you.
Click to expand...

Hi Sovren


Kindly provide us with your reference number so that we can request Telkom to assist as this is a Telkom related query.


Regards
Telkom Mobile
 
HI Telkom,

So called you guys again, and got and escalation Ref and was promised some one would call me in 4 hour due to what have been threw. Please take a guess how this turned out ?? ............... exactly still waiting a week later.
I understand there are sometime issue that come up, but then communicate it.

Its amazing all i want is to be your customer and pay you for a service, i not asking for the world !!!
You say its cable issue, then how is it that next door has ADSL !!!

This has really become more then a joke !!!!!!!!
 
Sovren said:
HI Telkom,

So called you guys again, and got and escalation Ref and was promised some one would call me in 4 hour due to what have been threw. Please take a guess how this turned out ?? ............... exactly still waiting a week later.
I understand there are sometime issue that come up, but then communicate it.

Its amazing all i want is to be your customer and pay you for a service, i not asking for the world !!!
You say its cable issue, then how is it that next door has ADSL !!!

This has really become more then a joke !!!!!!!!
Click to expand...


Hi Sovren

We have replied to your PM. We have sent your details to Telkom ADSL Team to advise and we will provide feedback once they provide one.

Regards
Telkom Mobile
 
Sovren said:
Telkom Oh Telkom

I decided to go back to Telkom ADSL after hearing the Service has improved and that they have pick up their game, but allas was i mistaken. I signed up and was informed they would be at my place today Thursday, so i took off work to wait for them. 16H30 i went on the site to track my order and this is what i get "Order Reference does not exist" so i called in to ask for an update (AS NO ONE HAS CONTACTED ME!!!!!) this is the info i got out of the agent is sorry technician found a fault and handed it over to the cabling department. when i asked the agent can i get a time or will some one call me i get don't know they will call you when done. i just gave up and said good bye

NOW TELKOM IS THIS THE SERVICE YOU GIVE NEW CLIENTS !!!!!!! i can truly say if this is the begging i won't stay around with you.
Click to expand...

Why do you post ADSL questions in the Telkom Mobile section?
 
RichardG said:
This hasn't been the first time people complain about Telkom Mobile. It was so much better when they were under the 8ta brand
Click to expand...

I fully agree!

I still have my voicemail set up as 8ta Voicemail.
 
Please forward this to Telkom. Their website and email all fail to accept input..
*********************
From: Mail Delivery System <[email protected]>
To: [email protected]
Subject: Mail delivery failed: returning message to sender
Date: Fri, 16 May 2014 11:31:55 +0200


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
host mail.telkomsa.net [196.25.211.70]: 550 #5.1.0 Address rejected.

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from 105-236-120-74.access.mtnbusiness.co.za ([105.236.120.74] helo=[192.168.1.101])
by osmtp-01.mc.nashuaisp.net with esmtpa (Exim 4.80)
id 1WlEUc-0000X3-3a by authid <[email protected]> with login
for <[email protected]>; Fri, 16 May 2014 11:31:54 +0200
Message-ID: <1400232705.1746.1.camel@chas-desktop>
Subject: Poor systems and staff
From: Charles Irons <[email protected]>
Reply-To: [email protected]
To: [email protected]
Date: Fri, 16 May 2014 11:31:45 +0200


Even when we try to report problems you fail to accept them
--
[email protected]
Home +2711 782 8623
Mobile +2783 588 0028
*****************************

-------- Forwarded Message --------
From: Mail Delivery System <[email protected]>
To: [email protected]
Subject: Undelivered Mail Returned to Sender
Date: Mon, 12 May 2014 12:18:24 +0200 (SAST)


This is the mail system at host cordelia.telkomsa.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[email protected]> (expanded from <[email protected]>): host
smtp.telkom.co.za[165.143.155.37] said: 550 #5.1.0 Address rejected. (in
reply to RCPT TO command)

email message attachment (Re: Telkom Online Bill: Account already
associated), "Undelivered Message"
-------- Forwarded Message --------
From: Charles Irons <[email protected]>
Reply-to: [email protected]
To: [email protected]
Subject: Re: Telkom Online Bill: Account already associated
Date: Mon, 12 May 2014 12:18:20 +0200

Good day Telkom

Please fix your computer system. It and your staff are confused.

I tried to change my email address for billing and got this message:
*************************
From: Self Service <[email protected]>
To: [email protected]
Subject: Telkom SA Change Username: One Time
Password
Date:
Sat, 10 May 2014 11:53:07 +0200
Dear Customer,

You are in the process of changing your username on www.telkom.co.za.
Please verify your email address by entering the following One Time
Password:

Vgx2WZ

Kind Regards,
Telkom Online

****************************************
Your computer did not accept the one time password. It sent me the next
message below:



On Sat, 2014-05-10 at 11:54 +0200, [email protected] wrote:

> Dear Charles IRONS,
>
> Account number 432604790001 has already been associated (added) on the Online Bill System by another user.
>
> Please contact the Online Bill Call centre for more information at 080 TEL BILL or 080 835 2455.
>
> Kind regards,
> Online Bill Administrator
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Then I phoned 080 TEL BILL and MAHLOMOLA said 10210 must do the change.
Victor at 10210 sent me back to 080 TEL BILL where ZEE finally changed
the address for me after 12 minutes
 
ChasI said:
Please forward this to Telkom. Their website and email all fail to accept input..
*********************
From: Mail Delivery System <[email protected]>
To: [email protected]
Subject: Mail delivery failed: returning message to sender
Date: Fri, 16 May 2014 11:31:55 +0200


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
host mail.telkomsa.net [196.25.211.70]: 550 #5.1.0 Address rejected.

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from 105-236-120-74.access.mtnbusiness.co.za ([105.236.120.74] helo=[192.168.1.101])
by osmtp-01.mc.nashuaisp.net with esmtpa (Exim 4.80)
id 1WlEUc-0000X3-3a by authid <[email protected]> with login
for <[email protected]>; Fri, 16 May 2014 11:31:54 +0200
Message-ID: <1400232705.1746.1.camel@chas-desktop>
Subject: Poor systems and staff
From: Charles Irons <[email protected]>
Reply-To: [email protected]
To: [email protected]
Date: Fri, 16 May 2014 11:31:45 +0200


Even when we try to report problems you fail to accept them
--
[email protected]
Home +2711 782 8623
Mobile +2783 588 0028
*****************************

-------- Forwarded Message --------
From: Mail Delivery System <[email protected]>
To: [email protected]
Subject: Undelivered Mail Returned to Sender
Date: Mon, 12 May 2014 12:18:24 +0200 (SAST)


This is the mail system at host cordelia.telkomsa.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[email protected]> (expanded from <[email protected]>): host
smtp.telkom.co.za[165.143.155.37] said: 550 #5.1.0 Address rejected. (in
reply to RCPT TO command)

email message attachment (Re: Telkom Online Bill: Account already
associated), "Undelivered Message"
-------- Forwarded Message --------
From: Charles Irons <[email protected]>
Reply-to: [email protected]
To: [email protected]
Subject: Re: Telkom Online Bill: Account already associated
Date: Mon, 12 May 2014 12:18:20 +0200

Good day Telkom

Please fix your computer system. It and your staff are confused.

I tried to change my email address for billing and got this message:
*************************
From: Self Service <[email protected]>
To: [email protected]
Subject: Telkom SA Change Username: One Time
Password
Date:
Sat, 10 May 2014 11:53:07 +0200
Dear Customer,

You are in the process of changing your username on www.telkom.co.za.
Please verify your email address by entering the following One Time
Password:

Vgx2WZ

Kind Regards,
Telkom Online

****************************************
Your computer did not accept the one time password. It sent me the next
message below:



On Sat, 2014-05-10 at 11:54 +0200, [email protected] wrote:

> Dear Charles IRONS,
>
> Account number 432604790001 has already been associated (added) on the Online Bill System by another user.
>
> Please contact the Online Bill Call centre for more information at 080 TEL BILL or 080 835 2455.
>
> Kind regards,
> Online Bill Administrator
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Then I phoned 080 TEL BILL and MAHLOMOLA said 10210 must do the change.
Victor at 10210 sent me back to 080 TEL BILL where ZEE finally changed
the address for me after 12 minutes
Click to expand...

Hi ChasI

Thank you for taking our call.

As per our telephonic conversation, please be advised that we have sent this query to Telkom for further assistance.

Regards
Telkom Mobile
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X