Faq
FAQ FOR PREPAID DATA BUNDLES:
Available to both Prepaid and Top Up customers.
Only (MyMeg 500, MyGig 1, MyGig 2) options will be available at launch – 01 April 2007
Customers purchase a data bundle by allocating available funds in their prepaid account for the purchase of the data bundle of their choice. It is the customer's responsibility to ensure that they have adequate funds in their prepaid airtime account to purchase the data bundle of choice.
When a customer purchase a data bundle, the funds used to purchase this data bundle is converted into the appropriate MB of data usage that has been bought. Balance enquiries will then display the appropriate amount of MB still available for usage in the data bundle.
After expiry of the data bundle, any out of bundle data usage will be charged at the standard MyMeg 0 rate.
Customers must be provisioned for data in order to purchase a prepaid data bundle.
Data bundles will be available for 30 days from purchase ONLY.
No carry-over rules apply to available data still in the prepaid data account upon expiry of the data bundle. Use it or lose it principle apply.
Multiple data bundle purchases are NOT allowed.
Customers can only purchase a data bundle if either one of three criteria are met:
a. They have not previously purchased a data bundle.
b. Their previous data bundle has expired as per the 30 day expiry rule.
c. Their previous data bundle purchased has been depleted within the 30 day period through normal data usage and their prepaid data account shows a zero balance.
Any data bundle purchase is irreversible - it is not possible to transfer any unused data into the normal prepaid account or reverse the charges.
It is the customer's responsibility to ensure that they have adequate funds in both their prepaid data bundle and normal prepaid airtime account to perform the actions that they wish to perform. Refunds will not be made to customers should they run out of funds in the middle of a data session and the session is terminated.
Any data bundle purchased can only be used by the MSISDN (cellular number) from which this data bundle is purchased.
Should a data bundle be depleted during a data session, the customer will be charged at the standard MyMeg 0 rate for the remainder of the data session, should they have sufficient funds in their prepaid account to allow this.
If session started in-bundle, the bundle is depleted and subscriber buys a new bundle, then the new bundle becomes available in the same session.
If session started out-of-bundle and subscribers buys a bundle, the bundle becomes available only from the next session.
Should the subscriber migrate to another prepaid or hybrid package while a balance exists in their prepaid data account, the remainder of the data account will not be forfeited.
Should the subscriber migrate to a contract package while a balance exists in their prepaid data account, the remainder of the data package will be forfeited.
Both the recharge and error notification SMS is zero-rated to the customer.
I phoned 155 yesterday and they couldnt help me. Will try again today.
