from their faq
Q: I received several sms from my bank that my card was debited, but only made one transaction?
R: When you order tokens from Powertime the following process takes place:
First we reserve the funds from your card. You may receive an sms from your bank when this occurs. The money is still in your account, but is not available to you. This ensures us that when we deliver you a token, we will get paid.
Next, we order the token.
If this is successful we then transfer the funds from your account to Powertime’s.
If this is not successful, we reverse the reservation of funds.
Unfortunately, the only step which happens instantly is the reservation of funds. The transfer of money from your account to ours, or the reversal of the reservation, happens once a day only, at a particular time in the evening. A specific reversal can take up to 5 days to be processed. This is a limitation of the banks' credit card processing system, so there's nothing we can do to make these reversals happen instantly.
Reserved funds, which have been reversed, will only be available again once the process above is complete.
If the fund reservation has not been reversed after 5 business working days, please contact support.
So if its in there - its still happening...
Q: I received several sms from my bank that my card was debited, but only made one transaction?
R: When you order tokens from Powertime the following process takes place:
First we reserve the funds from your card. You may receive an sms from your bank when this occurs. The money is still in your account, but is not available to you. This ensures us that when we deliver you a token, we will get paid.
Next, we order the token.
If this is successful we then transfer the funds from your account to Powertime’s.
If this is not successful, we reverse the reservation of funds.
Unfortunately, the only step which happens instantly is the reservation of funds. The transfer of money from your account to ours, or the reversal of the reservation, happens once a day only, at a particular time in the evening. A specific reversal can take up to 5 days to be processed. This is a limitation of the banks' credit card processing system, so there's nothing we can do to make these reversals happen instantly.
Reserved funds, which have been reversed, will only be available again once the process above is complete.
If the fund reservation has not been reversed after 5 business working days, please contact support.
So if its in there - its still happening...
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