Telkom stealing its own copper infrastructure to force paying customers to move the Telkom wireless alternative.
We do not have Fibre services and Wireless services are terrible. Affected areas Riviera, Villieria and other
parts of the Pretoria Moot area was impacted with no dial tone / phone / adsl since 19h25, Wednesday evening on 14.08.2019. I contacted the call center and they suggested that there is an issue on the Exchange and the technicians are investigating and the aforementioned areas are the affected areas. The next morning, the issue persisted and I then proceeded to log a Fault online - 1CTK150819. Apparently a technician entered my property later in the day around 12pm without contacting me in any way. Thursday afternoon around 4pm i contacted 10210 to follow up since no-one had contacted me and there is no update on the online fault that was logged. The conversation ended whereby i asked politely to have the engineer contact me with an update / eta. Friday, no update and no call. I then contacted 10210 again, which i was then told that because our cables are being stolen so often (they are absolute liars), that they will not be replacing it, then also saying that we are will have to use the wireless solution instead (this solution useless for data / vpn connections). We have not had an outage due to cable theft in the last 3 years, this is a fact. Telkom is blatantly lying and for their own benefit will impact the paying customer. We are now without means of telephonic or data access. Even though we paid for the services in advance. This is a true showcase of local terrorism.
We do not have Fibre services and Wireless services are terrible. Affected areas Riviera, Villieria and other
parts of the Pretoria Moot area was impacted with no dial tone / phone / adsl since 19h25, Wednesday evening on 14.08.2019. I contacted the call center and they suggested that there is an issue on the Exchange and the technicians are investigating and the aforementioned areas are the affected areas. The next morning, the issue persisted and I then proceeded to log a Fault online - 1CTK150819. Apparently a technician entered my property later in the day around 12pm without contacting me in any way. Thursday afternoon around 4pm i contacted 10210 to follow up since no-one had contacted me and there is no update on the online fault that was logged. The conversation ended whereby i asked politely to have the engineer contact me with an update / eta. Friday, no update and no call. I then contacted 10210 again, which i was then told that because our cables are being stolen so often (they are absolute liars), that they will not be replacing it, then also saying that we are will have to use the wireless solution instead (this solution useless for data / vpn connections). We have not had an outage due to cable theft in the last 3 years, this is a fact. Telkom is blatantly lying and for their own benefit will impact the paying customer. We are now without means of telephonic or data access. Even though we paid for the services in advance. This is a true showcase of local terrorism.