"Printer cartridge scam"

xrapidx said:
There's a thread on avforums.co.za where another attempted victim started charging them for storage, and then sent a lawyer after them to recover the costs (and eventually got rid of them and the cartridges)
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LOL!!

Btw, are they still using "Haltrex" or do they have a new name ?
 
AirWolf said:
Saw that, but somehow didn't remember seeing it here:o.
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I went back and tried to link all the posts mentioning these scum bags.
Hopefully, it will help some people before they get scammed as well.

I still get calls from them once a month. I actually called all the staff in and warned them about it.
 
Have any of the victims reported them to the police for fraud?

Come to think of it.... is what they do strictly illegal?
 
Ancalagon said:
Have any of the victims reported them to the police for fraud?

Come to think of it.... is what they do strictly illegal?
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Their main tactic is bullying people. Kinda hard to prove.
But definitely illegal now in terms of the new CPA act.
They are not likely to get away with it as much now.
Probably only with really naive people.
 
New Tech International's website: www.newtechint.co.za

Got the invoice in the post yesterday.

My response:

Good day

We have received invoice ?????? from your company for cartridges that we did not order. No payment whatsoever will be made for these cartridges.

Kindly note that as per company policy, storage space allocated to you for the above-mentioned cartridges is to be billed at R5000 + VAT per month. The invoice for storage allocated to you will follow shortly. Kindly note that should you not wish to incur any charges for storage of the unordered cartridges, kindly arrange for collection immediately, at your expense.

If the above is not clear in any way, I will reiterate for your convenience:
* We did not order any cartridges;
* We will not pay for any unwanted and unordered cartridges delivered to us via the postal system or any other method of delivery;
* We will not pay the transport/courier fees for the return of the unordered cartridges;
* We will be charging you R5000 + VAT per month storage fees, should the cartridges not be collected immediately at your own cost.

Kind regards
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I can get the lawyer's details the other guy used if its necessary... think it cost him hardly anything to have these guys harassed with lawyer letters for the unpaid storage.
 
Awesome response...

I would still forward them an invoice for handling fees in relation to staff costs for handling the issue even if they collect immediately.
 
AirWolf said:
New Tech International's website: www.newtechint.co.za

Got the invoice in the post yesterday.

My response:
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Great Response!

Now they will call you and start the bullying tactics.
Your verbal response should be "Please provide me with written proof of order, citing our order number. Should you fail to do so within 24 hours you will be further billed for my time as well at the rate of R350 per hour or part thereof. Thank you and goodbye."
 
Garyvdh said:
Great Response!

Now they will call you and start the bullying tactics.
Your verbal response should be "Please provide me with written proof of order, citing our order number. Should you fail to do so within 24 hours you will be further billed for my time as well at the rate of R350 per hour or part thereof. Thank you and goodbye."
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Will use that when they call.

There is no company order number on the invoice, just what is supposed to be my name, but spelt incorrectly.
 
Just got a call from a company called Maycom Trading in Cape Town. They have exactly the same Modus Operandi. Beware!
 
Just got a call from a company called Viatek. They have exactly the same Modus Operandi. Beware!
Very pushy guy, male voice with a slight accent.
I told him we only use Samsung Cartridges, he sneered and said his were superior.
 
Beware of CBS Consumables

Exact same Modus Operandi....

1) Cold Calling
2) You participated in a Survey a year ago
3) We would like to give you a gift/voucher/reward/Free Cartridge.
4) All our Toner cartridges last longer and are superior.

I told the woman that I only buy genuine cartridges from Samsung, and she said "yes, they do supply those."
That is a flat out lie though as this guy's experience will show you....
http://www.iol.co.za/the-star/the-r...-1.1135385?ot=inmsa.ArticlePrintPageLayout.ot

The right move after a wrong cartridge
September 12 2011 at 09:00am
By Wendy Knowler

I recently reported on the case of Sakkie van Rensburg of Cape Town, who ordered and paid for a R1 600 printer cartridge from direct marketer CBS Print Consumables of Benmore, Johannesburg – but he was sent the wrong cartridge. He send it back at his expense, and was sent another one, also incompatible with his machine. So he sent that one back, too. He contacted me when the CBS Print Consumables refused to refund him.

The Consumer Protection Act gives buyers the right to return goods which don’t match the order, regardless of whether it was a direct marketing deal or not, and the right to cancel any direct marketing deal, even if there is nothing wrong with the goods or the deal, within five business days of the receipt of the goods.

Company director Krish Naicker said a batch of incorrectly labelled cartridges was to blame.

I pointed out that the act compels direct marketers to refund customers within 15 days, if the customer excercises their right to cancel the deal within five business days of receiving the goods.

Naicker undertook to resolve the matter “amicably” and has since contacted Van Rensburg and agreed to exchange the cartridges he’d insisted on being refunded for. “Furthermore, I offered to supply him with one additional toner as compensation for his unpleasant experience with my company,” Naicker said.

© 1999 - 2010 Independent Online. All rights strictly reserved
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This is what their cartridges actually look like...

[video=youtube;STn79O9DnFc]https://www.youtube.com/watch?v=STn79O9DnFc[/video]

And this is the Hello Peter complaint page for this company.... (22 Negative in the last year)
http://hellopeter.com/cbs-print-consumables/compliments-and-complaints

This is their details....
http://www.southafrica-companies.com/cbs-print-consumables-7d2o/
http://zabusiness.com/cbs-print-consumables.Tb3.south-africa-company-profile.html
 
Beware of this type of scam!

1) The sales person calls your company and asks for the person who does the ordering
2) They tell you that you completed a survey a few months back
3) Now they are going to give you a free voucher or complimentary coupon.
4) They are also going to send you one of their "printer cartridges" to "test"
5) The call is recorded and they record your agreement to accept the vouchers and the cartridges.
6) Once they deliver and you or anybody in the company signs for delivery of the cartridge you are hooked.
7) They then begin to pester you for payment, usually over R2000 for a generic cartridge.
8) Meanwhile they begin sending you more cartridges for which they will also bill you.
9) When you try to refuse or return the cartridge they threaten to blacklist you for non payment.

See these threads for more details....

http://mybroadband.co.za/vb/showthread.php?97482-Stratus-Office-Consumabils
http://mybroadband.co.za/vb/showthread.php?29773-Scam-Alert!!!!-Printer-ink
http://mybroadband.co.za/vb/showthread.php?89842-Dower-Business-Systems-scam-might-be-back!
http://mybroadband.co.za/vb/showthread.php?32350-Daylight-Robbery-!!!!
http://www.theforumsa.co.za/forums/showthread.php?t=3948

The companies concerned that we know of so far are called...

Stratus Office Consumables - http://www.hellopeter.com/search_results.php?search=stratus
Dower Business Systems - http://mybroadband.co.za/vb/showthread.php?89842-Dower-Business-Systems-scam-might-be-back!
Laser Ink Direct - http://www.hellopeter.com/search_results.php?search=laser+ink+direct
Haltrex Systems - http://www.sascams.co.za/index.php?topic=83.0
Newtek or nutec or nu-tech or New Tech International (no website yet)
C & N Imaging Systems (no website yet)
Product Solutions International (no website yet)
Maycom Trading (no website yet)
Market Pro
PSI product solutions international
Viatek
CBS Consumables

They all use the same tactics (might even be the same people/company) - and it is all a scam!

The new Consumer Protection Act gives you the right to refuse or return these cartridges.

http://www.getclosure.co.za/blog/2010/01/21/consumer-protection-act-series-10-right-to-return-goods/
 
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