Problems loading data to newly connected sims

[KaasP]

We load lots of data-bundles on behalf of our customers via the electronic recharge third party interface.

We've noticed something odd, when the first recharge to a newly connected sim is a data bundle, the recharge fails as the sim is still seen as "inactive", all retries result in same. This applies regardless of how long we wait post-connection to issue the recharge request.

As soon as airtime is loaded, data recharges go through fine.

Have tried to follow channels into Vod, but not getting anywhere.
V3G would appreciate your help here.

Specifics (sims and dates) on request.

Further to this, we suspect this only happens on low-value PPDBs (5mb and 20mb).

 

[vodacom3g]

Request

 

[KaasP]

PM sent, thanks in advance.

 

[vodacom3g]

Have forwarded

 

[vodacom3g]

Guys found a missing rule and have fixed it, so it should be working now. Won't you test?

And thanks for highlighting it.

 

[KaasP]

You are the best thing since the advent of sliced bread.
Thanks a lot.

Will test and let you know.

 

[vodacom3g]

You are the best thing since the advent of sliced bread.
Thanks a lot.

Will test and let you know.

So what was the best thing BEFORE sliced bread?

 

[KaasP]

So what was the best thing BEFORE sliced bread?

Toss up between the wheel and the paperclip.

Problem still persists, PM-ing testcase.

 

[vodacom3g]

Toss up between the wheel and the paperclip.

Problem still persists, PM-ing testcase.

Have forwarded, thanks.

 

[vodacom3g]

Toss up between the wheel and the paperclip.

Problem still persists, PM-ing testcase.

Seems original problem was actually fixed but this morning there was a delay in processing the activations and you most likely got caught up in it.

 

[KaasP]

Ok, will give it another go, will connect sim now and leave it to mellow overnight. Will put recharge through in the morning.
Thanks

 

[KaasP]

Hi V3G, sorry but this still does not appear to be fixed.
Sending new testcase via PM.

 

[KaasP]

Just tested again, problem has been fixed, thanks V3G.

 

[vodacom3g]

Just tested again, problem has been fixed, thanks V3G.

Glad to hear it. Seems there was another rule that had to be fixed as well. The guys asked me to pass on their humblest apologies.