Question 1.
Okay guys, I went on this website because I have exceeded my 2gb with collective service threshold, But anyways, when I get capped every month, I have to pay like R50 for some reason. I heard on the telkom websites, saying something like this:
"as users will not be capped, an additional charge of R29.95 per gig"
But I still Don't get it,
Firstly they always cap me by 120% and of course 150% is an extra gig.
Secondly, It's supposed to be R30, not R50
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Question 2 (not really on the question, but reporting how crappy services they are)
Okay, One day (about 4 weeks ago) our internet line has stopped, and also our phone line didn't want to call any number, besides free numbers, so I called 10219, waited 1 hour, and then redialled waited half an hour, and then It said I had to call in office times. (it was 4:30PM) So i decided to call again, in the morning, waited just about half an hour for someone to answer, and then, they said They will redirect me to some techniction, what do you think? I waited another 20 minutes, and I got hold of the tecniction, I reported my problem, they said they will do a line test, so i had to put down the reciever, they ensured that I would get a call back from them. So i lost interest, and by about 3, I called 10219 again, reported my problem, they said they will redirect me to a techniction, I quickly said no, I waited like an half an hour to get hold of them, so they said they will check my account, Now they "all-of-a-sudden" wanted my ID and Postal address, number, username and password. I gave everything, but my ID, so they said they had to speak to the account holder, but I said that I was! I got so furious, with them, so I asked for a private number to phone. they gave it to me and I called it. I explained my problem
and they checked my account, They said I haven't paid my account on January (I payed Feb and march, etc, etc) But I payed via Pick N Pay, And took out the slip, so they said That I should fax it, but I didn't have a fax machine, so they said I had to email it to them, but I explained that the line wasn't working, so she said that she turned it back on, and it should be working in the next 5 minutes. At 4PM I phoned another number (0800500200) in which they seemed to help me alot faster, but they said that after lines get activated, it will take a 24-hour period to get it back up running, so the next day it started working and I emailed the Slip over to them, in which they reported to Telkom offices, Turns out that either Pick 'n Pay was sending to a wrong account number ( which had over 90 reports) or Thent it to a specific account number, a "make-$$$-fast scheme"
Well anyways I am glad that is over (for now) lol!
Okay guys, I went on this website because I have exceeded my 2gb with collective service threshold, But anyways, when I get capped every month, I have to pay like R50 for some reason. I heard on the telkom websites, saying something like this:
"as users will not be capped, an additional charge of R29.95 per gig"
But I still Don't get it,
Firstly they always cap me by 120% and of course 150% is an extra gig.
Secondly, It's supposed to be R30, not R50
******************************************************
Question 2 (not really on the question, but reporting how crappy services they are)
Okay, One day (about 4 weeks ago) our internet line has stopped, and also our phone line didn't want to call any number, besides free numbers, so I called 10219, waited 1 hour, and then redialled waited half an hour, and then It said I had to call in office times. (it was 4:30PM) So i decided to call again, in the morning, waited just about half an hour for someone to answer, and then, they said They will redirect me to some techniction, what do you think? I waited another 20 minutes, and I got hold of the tecniction, I reported my problem, they said they will do a line test, so i had to put down the reciever, they ensured that I would get a call back from them. So i lost interest, and by about 3, I called 10219 again, reported my problem, they said they will redirect me to a techniction, I quickly said no, I waited like an half an hour to get hold of them, so they said they will check my account, Now they "all-of-a-sudden" wanted my ID and Postal address, number, username and password. I gave everything, but my ID, so they said they had to speak to the account holder, but I said that I was! I got so furious, with them, so I asked for a private number to phone. they gave it to me and I called it. I explained my problem
and they checked my account, They said I haven't paid my account on January (I payed Feb and march, etc, etc) But I payed via Pick N Pay, And took out the slip, so they said That I should fax it, but I didn't have a fax machine, so they said I had to email it to them, but I explained that the line wasn't working, so she said that she turned it back on, and it should be working in the next 5 minutes. At 4PM I phoned another number (0800500200) in which they seemed to help me alot faster, but they said that after lines get activated, it will take a 24-hour period to get it back up running, so the next day it started working and I emailed the Slip over to them, in which they reported to Telkom offices, Turns out that either Pick 'n Pay was sending to a wrong account number ( which had over 90 reports) or Thent it to a specific account number, a "make-$$$-fast scheme"
Well anyways I am glad that is over (for now) lol!