Rain 5G users - Please do a MyBroadband speed test

Jimmy said:
So what's the best way to get a techie to come investigate. Through their online support?
Click to expand...
I've been praying since my first call to rain, Ref 725219 dated 11 December 2019.....
I have endless emails being told someone will get back to me, I am still hassling them.
One email replied that a technician will contact me for an appointment to replace the unit with an outdoor unit....

My current connection:
1580485393607.png

Edit: For those looking for additional info:

Code: 
CELL_ID205301251
RSRQ-11.0dB
RSRP-87dBm
RSSI<=-113dBm
SINR5dB
Wireless transmit powerPPusch:1dBm PPucch:0dBm PSrs:0dBm PPrach:0dBm
Uplink mod/demod of MCSmcsUpCarrier1:22
Downlink mod/demod of MCSmcsDownCarrier1Code0:0 mcsDownCarrier1Code1:0
PLMN65573
5G RSRQ-10.0dB
5G RSRP-98dBm
5G SINR8dB
5G NRULMCSNRmcsUpCarrier1:16
5G NRDLMCSNRmcsDownCarrier1Code0:0 NRmcsDownCarrier1Code1:0
 
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pinkscorpio68 said:
I've been praying since my first call to rain, Ref 725219 dated 11 December 2019.....
I have endless emails being told someone will get back to me, I am still hassling them.
One email replied that a technician will contact me for an appointment to replace the unit with an outdoor unit....

My current connection:
View attachment 777538

Edit: For those looking for additional info:

Code: 
CELL_ID205301251
RSRQ-11.0dB
RSRP-87dBm
RSSI<=-113dBm
SINR5dB
Wireless transmit powerPPusch:1dBm PPucch:0dBm PSrs:0dBm PPrach:0dBm
Uplink mod/demod of MCSmcsUpCarrier1:22
Downlink mod/demod of MCSmcsDownCarrier1Code0:0 mcsDownCarrier1Code1:0
PLMN65573
5G RSRQ-10.0dB
5G RSRP-98dBm
5G SINR8dB
5G NRULMCSNRmcsUpCarrier1:16
5G NRDLMCSNRmcsDownCarrier1Code0:0 NRmcsDownCarrier1Code1:0
Click to expand...

Tower issue. I have similar 5G stats and with my indoor unit at the window I get 350Mbps download.
 
anyone able to tell me if there's something wrong with my signal levels? I'm struggling to get even 35 Mbps (usually 12 Mbps). It's been like this since the 29th- the day after I out it up and got 106 Mbps on activation.
contacted support but no ball as yet.
 

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kyongafri said:
anyone able to tell me if there's something wrong with my signal levels? I'm struggling to get even 35 Mbps (usually 12 Mbps). It's been like this since the 29th- the day after I out it up and got 106 Mbps on activation.
contacted support but no ball as yet.
Click to expand...
 

Attachments

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Yes. With new tower in my area I played around with antenna direction over weekend. Don't think I have quite found the sweet spot, but there is an notable improvement. Had sporadic spikes into 750Mbps during test but it does not hold onto it for long.
 
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PAYBACK said:
Yes. With new tower in my area I played around with antenna direction over weekend. Don't think I have quite found the sweet spot, but there is an notable improvement. Had sporadic spikes into 750Mbps during test but it does not hold onto it for long.
Click to expand...

Get the map out and show us tower 1 and tower 2 :)
 
mrlgm007 said:
Get the map out and show us tower 1 and tower 2 :)
Click to expand...

That is just the thing. My ODU is still syncing to same CELLID I have had all the time. I do have it in fixed mode currently so that might explain it. Will put it on auto tonight and see if it finds any other towers.
 
PAYBACK said:
That is just the thing. My ODU is still syncing to same CELLID I have had all the time. I do have it in fixed mode currently so that might explain it. Will put it on auto tonight and see if it finds any other towers.
Click to expand...

Also set to fixed mode currently working well.

1580733190706.png
 

Attachments

  • 1580733126012.png
    1580733126012.png
    28.4 KB · Views: 20
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