Rain debt collectors

This is why you don't touch Rain with a ten-foot pole. Companies have used lawyers to intimidate people since forever. Even on "no contract deals". It should actually be labelled as false advertising. They have a contract that you must sign. Even if you pay the month in advance there is always that next catch.

If they actually gave their x-clients a clean exit their names may not be as bad. But here we are.
 
Update. So Rain sorted the issue out for me. Thanks to them. Have a great day y’all.
Hey, can you also help they are doing the same thing to me... they say I owe them but they canceled the services when I missed a payment...
 
Reps here across the mobile spectrum always reply and try to give good service. Good eggs.
 
So today i recieved an sms from @rain_mobile talking about my account handed over to eastern berry attorney, likke whattt i never heard about rain since late 2021 i scheduled a cancellation at that time and payed my account in advanced finish , this service really sucks , harassing me for more money now is not cool its 2”23 and i moved along time away from those crappy services. @rain_mobile @rain_networks
 

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Can the Rain rep PM me too please? Having the same crap from a collector, even while I'm chasing Rain for details of my outstanding account. It's not a big amount, but you don't get anything from me just on your say-so.

They claim I didn't cancel (I did, all 3 accounts), it took nearly a year for them to collect a router, and despite numerous requests they still haven't given me a statement of account.
 
I also received an sms this morning saying my account has been handed over to Easton Barry Attorneys due to non payment. This is an account I closed almost 2 years ago! These crooks think they’ll get a cent from me, they’re getting nothing! Also waiting on the statement! @rain_mobile @rain_networks
 
Can the Rain rep PM me too please? Having the same crap from a collector, even while I'm chasing Rain for details of my outstanding account. It's not a big amount, but you don't get anything from me just on your say-so.

They claim I didn't cancel (I did, all 3 accounts), it took nearly a year for them to collect a router, and despite numerous requests they still haven't given me a statement of account.
Hi @lotus123

Please provide me with your email via PM using the following link: https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
So today i recieved an sms from @rain_mobile talking about my account handed over to eastern berry attorney, likke whattt i never heard about rain since late 2021 i scheduled a cancellation at that time and payed my account in advanced finish , this service really sucks , harassing me for more money now is not cool its 2”23 and i moved along time away from those crappy services. @rain_mobile @rain_networks
Exactly the same thing for me. And I was just talking to our cleaning lady and they are doing the exact same thing with her. Seriously @rain_mobile @rain_networks need to get their service/logistics sorted out. I left Rain because they could never deliver the service they promised and because their customer service is non-existent. But now, almost two years later they suddenly can get hold of me because I supposedly owe them money for a service that I was told I pay month-to-month in advance? They collected the router and then months later I was contacted by a courier company about collecting the router Rain had already collected. I'm actually blown away.
 
Exactly the same thing for me. And I was just talking to our cleaning lady and they are doing the exact same thing with her. Seriously @rain_mobile @rain_networks need to get their service/logistics sorted out. I left Rain because they could never deliver the service they promised and because their customer service is non-existent. But now, almost two years later they suddenly can get hold of me because I supposedly owe them money for a service that I was told I pay month-to-month in advance? They collected the router and then months later I was contacted by a courier company about collecting the router Rain had already collected. I'm actually blown away.
Hi @RuanStix

Please note we will be in contact shortly via your PM
 
Rain has just sent my wife an email regarding outstanding debt and their attorneys Easton-Berry will be contacting us. Same crap as the rest of you. What they fail to realise is a month to month subscription is not cause for a legal and binding contract. It's like going to Checkers and purchasing some products on a monthly basis. That doesn't mean you owe Checkers that money every month. And on their website they use they term "my sim" which actually means it belongs to you the consumer. So on their website the subscription is month to month and the sim belongs to you. Now you don't need to cancel a subscription, which means there is no meeting of the minds with regards to cancelations, and giving them a months notice because, if rain thinks that all their shenanigans on their website and illegal dealings about cancelations are a real thing. Well then you see they need to prove the mirror image rule by law has been met to ensure that the meeting of the mind was achieved. So, yes I certainly allowing my wife to pay their illegal business practices.

You see dildos do satisfy.
Hi @dildo

Please provide me with your email via PM using the following link: https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
Rain has just sent my wife an email regarding outstanding debt and their attorneys Easton-Berry will be contacting us. Same crap as the rest of you. What they fail to realise is a month to month subscription is not cause for a legal and binding contract. It's like going to Checkers and purchasing some products on a monthly basis. That doesn't mean you owe Checkers that money every month. And on their website they use they term "my sim" which actually means it belongs to you the consumer. So on their website the subscription is month to month and the sim belongs to you. Now you don't need to cancel a subscription, which means there is no meeting of the minds with regards to cancelations, and giving them a months notice because, if rain thinks that all their shenanigans on their website and illegal dealings about cancelations are a real thing. Well then you see they need to prove the mirror image rule by law has been met to ensure that the meeting of the mind was achieved. So, yes I certainly allowing my wife to pay their illegal business practices.

You see dildos do satisfy.
I think there is probably an augment to be made and with in there T&C that you are in an implied contact which is legal in SA, as they are providing a monthly on going service.
I would also say with out reading there T&Cs they probably put the onuses on you to report if the service is still active after cancelling and you are liable for it should it still be active,
the below dives a little bit in to it.


EDIT - I browsed the T&Cs

They pretty much can do this.

1 - They have a pretty broad definition of fees and can collect with out notice.
- 1.15.rain reserves the right at any time to collect any/all outstanding amount/s duewith respect to your Service (or any part or content thereof) without notice due to non-payment of subscription charges and other fees on your account(s).

2 - they put the onus on you to keep up with changes to T&Cs and can change them at any time after you accepted them

- 2.6.You acknowledge and understand that rain, as provider of the Service, may amend or change these Terms and Conditionsfrom time-to-time. Where rain changes the Terms and Conditions, the amended version will be made available on the rain Website. You agree to check the rain Website regularly for any amended version of the Terms and Conditions.
2.7.By continuing to use the rain Services after these Terms and Conditions have been amended, you acknowledge and understand that you have accepted and agreed to the relevant amendments or changes
 
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I think there is probably an augment to be made and with in there T&C that you are in an implied contact which is legal in SA, as they are providing a monthly on going service.
I would also say with out reading there T&Cs they probably put the onuses on you to report if the service is still active after cancelling and you are liable for it should it still be active,
the below dives a little bit in to it.


EDIT - I browsed the T&Cs

They pretty much can do this.

1 - They have a pretty broad definition of fees and can collect with out notice.
- 1.15.rain reserves the right at any time to collect any/all outstanding amount/s duewith respect to your Service (or any part or content thereof) without notice due to non-payment of subscription charges and other fees on your account(s).

2 - they put the onus on you to keep up with changes to T&Cs and can change them at any time after you accepted them

- 2.6.You acknowledge and understand that rain, as provider of the Service, may amend or change these Terms and Conditionsfrom time-to-time. Where rain changes the Terms and Conditions, the amended version will be made available on the rain Website. You agree to check the rain Website regularly for any amended version of the Terms and Conditions.
2.7.By continuing to use the rain Services after these Terms and Conditions have been amended, you acknowledge and understand that you have accepted and agreed to the relevant amendments or changes
Even with this, at a minimum they should provide detail of amounts outstanding (i.e. statement of account) that should be easily accessible on your portal, or when requested.
 
This all means nothing there is no contract. A mirror image rule applies. There is no meeting of the minds and there should be an emphasis on good business practices. The T & C's need to be acknowledge and signatures provided as an acceptance. It's a subscription not a contract. With rain they ask you to cancel via their porthole on their sites. Now how is that good business practice when you cannot prove the cancelation yourself as they hold all the cards. Ladies and gentlemen do not believe a word they tell you, there is no contract in place as they cannot prove the mirror image rule to begin with. The consumer has the right to protect themselves against this type of abuse. It's in our Constitution and Bill of Rights. It's time people stood up to their illegal collections. Take on the dildo and get ****ed.
when you select accept you "sign and Acknowledge"
electronic Signatures are valid.

 
A website is an offer to purchase marketing tool not a legal and binding contract. rain are not an FSP they cannot charges fees.
"If you are providing services to clients that are not considered advice and intermediary services under the FAIS Act, you can usually charge a fee for these services."
WithOut been an FSP
 
Marketing tool!!? Website is for marketing not contracts. Anyway raaaaaiiiiinnnnn please supply us with a copy of the digitised signature please. You supposed to get a copy electronically aren't you? Via email hey maybe even by post. Good luck with see ☔ in court.
Just remember you may feel you could win in court, but they are in the business and will supply copies.
There is no requirement for you to get a copy
Most of their lawyers are on salary so an endless fight in court costs them "nothing"
They have sort know what they doing, they will probably win in the end.
A Man Who Is His Own Lawyer Has a Fool for a Client
 
SABC call me 4 times a year for a TV licence. I quote the number and date of mine, and am told this is someone else's licence and I am not paying again

I am then told I will be prosecuted. What for I ask?

A trick that has worked for the last 2 years is to tell the caller that Mr X is away overseas. Some times they ask where, so I always answer USA
 
got the same email today requesting crazy unjustified amounts of money even though i cancelled about 2 years ago telling me im being transferred to debt collectors. Im not paying a singe cent
 
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