Rain Mobile Feedback Thread

[MirageF1]

Did you all also get the email ?

Yip, my free days are apparently up till 15th, so have just set my dash to R50 spend for now.
I'm not going to take the R250 /19 hr uncapped option at this point due to issues with speed and general service so far....

Looking around for another alternative.

 

[cavedog]

Yeah got the same email

 

[Captain Morgan]

Added the unlimited data add-on, seems like it is starting from tomorrow the 16th.

Wonder if billing will also run from the 16th?

 

[Kosmik]

Added the unlimited data add-on, seems like it is starting from tomorrow the 16th.

Wonder if billing will also run from the 16th?

View attachment 536805

That's what everyone wants to know, or at least prorata this month.

 

[MirageF1]

That's what everyone wants to know, or at least prorata this month.

Read the T+C's , its in there

 

[SlowInternet]

Added the unlimited data add-on, seems like it is starting from tomorrow the 16th.

Wonder if billing will also run from the 16th?

View attachment 536805

That's what everyone wants to know, or at least prorata this month.

Online chat told me it will be pro rata BUT then I also received an email from Rain customer support saying NO it is a monthly service and if I add it now it will only start from 1 August.

This was their reply

Thank you for contacting rain.

The unlimited off-peak plan is R250 a month and get 19 hours of unlimited data between 11pm and 6pm. Data used during 'peak hours' 6pm - 11pm will be charged at R50 a gig. It is a add on and does have a standard price of R250 a month, If the unlimited off peak plan is taken half way through the month it will only kick in on the 1st of the following month as it is per a month.

You will receive free 15 unlimited data days from rain to use, thereafter you will pay 5 cents a meg R50 a gig If you add on the unlimited off peak data it will kick in on the 1st of the month.

I think if you opted for the R250 unlimited plan when you signed up it will start the next day but if you only signup for the unlimited plan now it will only start on 1 August. Just my 2c.

It seems like the Rain support staff also have different views on it.

 

[Kosmik]

Thats why I'll just put my 20+20 sim back in for the month.

 

[Dan C]

300 +-

I will probably reach just over 200 at the end of the month.

 

[AlphaJohn]

So much have you guys done.. I'm just under 100 gig and it's just about half way through the month

 

[SlowInternet]

Anybody else getting "Unable to load products" error on Rain dashboard ?

 

[OldCrowEW]

Anybody else getting "Unable to load products" error on Rain dashboard ?

Yup, but do have the dashboard

 

[Napalm]

i think they will be bill 250 for full month (one time..)

did they repay any of you for your "R120" courier fee?

 

[MirageF1]

did they repay any of you for your "R120" courier fee?

yip, eventually...

 

[crawler]

yip, eventually...

Where can one see the credit?

 

[OldCrowEW]

Where can one see the credit?

Mine was on my credit card statement.

 

[Kosmik]

Mine was on my credit card statement.

same.

I see all stats have been reset. I removed my rain sim at 11:58pm last night and this morning all balances reflect 0 data usage. I'll loadup on the 250 at end of month and re-activate then.

 

[AlphaJohn]

Can already see something wrong with this picture (Unless R250/2 + VAT for 15 days)

 

[Yuu]

[MENTION=209483]AlphaJohn[/MENTION]

Rain SIM account balance question

It is prorated. Got the same amount too.

 

[StoneCold]

View attachment 537023

Can already see something wrong with this picture (Unless R250/2 + VAT for 15 days)

Hmmm mine shows exactly the same :wtf:

 

[monkey13]

View attachment 537023

Can already see something wrong with this picture (Unless R250/2 + VAT for 15 days)

there are 31 days this month, they gave you 15 free, that leaves 16 days for the rest of the month

R250/31 x 16 = R129.032 which they probably just rounded to R129.04