Rain Mobile Feedback Thread

[ripclaw]

Is anybody in Durban experiencing any issues? Since yesterday, I've been experiencing disconnects. Rebooting doesn't help.

 

[kabusi]

Yes. My download speed is 0 at the moment.

 

[ripclaw]

I've also noticed that instead of 3ights for reception being lit on my router, there's only one.

 

[lotus123]

Slow speed issues in Fourways too.

No use asking "help desk" either.

 

[e4et]

Mine has also been kak the last 2 days,
East rand.

 

[biometrics]

They charged me R250 even though I turned off uncapped two weeks ago due to slow speeds.

 

[HibiscusTunes]

They charged me R250 even though I turned off uncapped two weeks ago due to slow speeds.

Its post paid.

 

[kabusi]

They charged me R250 even though I turned off uncapped two weeks ago due to slow speeds.

You can query it with them but from what I understand you are being billed for June since it was switched on for some of June. From July, there should be no charge.

 

[biometrics]

Its post paid.

I’ll have to go look at my bank statement from last year to confirm this. But it would be unusual for an ISP to be post paid with no contract.

 

[kabusi]

I’ll have to go look at my bank statement from last year to confirm this. But it would be unusual for an ISP to be post paid with no contract.

My pro-rata billing for June is showing up on the 1 July invoice.

 

[biometrics]

My pro-rata billing for June is showing up on the 1 July invoice.

I don't use the R50/GB option only R250/month uncapped. Anyway, I'll check later.

 

[Grouter]

Does rain take their money from your card, or must I do a transfer? Sorry, rain noob here.

 

[HibiscusTunes]

Does rain take their money from your card, or must I do a transfer? Sorry, rain noob here.

They process a transaction against your card.

 

[Grouter]

They process a transaction against your card.

Taa.

 

[ripclaw]

Mine has also been kak the last 2 days,
East rand.

Seems back to normal now

 

[kabusi]

Whatever happened to this new product Rain was going to launch this month when they were supposedly going to do away with the unlimited off-peak option?

 

[ripclaw]

Whatever happened to this new product Rain was going to launch this month when they were supposedly going to do away with the unlimited off-peak option?

Postponed for a couple of months, I think.

 

[kabusi]

We only have uncapped, with limit set at R250, and internet banking, rain.co.za and basic whatsapp messages continues to work after 6pm. But I will test it again sometime and make 100% sure.

Are you still able to use banking sites at peak time even with the R250 spend limit on and unlimited off-peak set. If so did you still only get charged R250 at the end of the month or some peak data usage?

 

[linkinpark]

Having issues with Rain in Durban for the past few hours, sites take ages to resolve the DNS and general slowness to load. Tried both 1800 and 2600 mhz as well as restarting the router.
Switched to ADSL and everything works fine.

 

[biometrics]

Having issues with Rain in Durban for the past few hours, sites take ages to resolve the DNS and general slowness to load.
Switched to ADSL and everything works fine.

Do a speedtest.