Rain support contact details

M
Hi there

I am desperately trying to contact Rain with a billing issue. Does anyone know of any active contact methods other than the website?

I have yet to get a reply using the website method.

Please let me know if you can assist
Thanks
E too
 
We've received your request | 7324217


My SIM was delivered last week Friday.
I set up the device an received no signal
I called your number and was told to wait 24 hours
Well, On Saturday, still no signal.
Then, I received a call from a support agent who asked for the number on my SIM card (NK 1N P4)
She claimed that she will pass the info to your billing department so that they can activate the SIM.
Sunday and today, still Internet!
Can I be assisted? I migrated to the better plan (5G Premium) and still no service since I got the device on Friday.
THIS IS AFFECTING MY BUSINESS, MY HOME and it is not cool.
 
We've received your request | 7324217


My SIM was delivered last week Friday.
I set up the device an received no signal
I called your number and was told to wait 24 hours
Well, On Saturday, still no signal.
Then, I received a call from a support agent who asked for the number on my SIM card (NK 1N P4)
She claimed that she will pass the info to your billing department so that they can activate the SIM.
Sunday and today, still Internet!
Can I be assisted? I migrated to the better plan (5G Premium) and still no service since I got the device on Friday.
THIS IS AFFECTING MY BUSINESS, MY HOME and it is not cool.
Hi @sambil

I received your PM will be assisting you via PM
 
Rain hasn't responded since Friday last week. I want to cancel this thing, haven't received any thing.
 
Been waiting for a response since last week Saturday:

Hi Ildé,

We’ve received your request for help and our support team will be in touch within 24 hours - hang tight!



In the meantime, sign in and check out your handy my rain page. It puts you in control of your data. You can manage your account, track your spend, optimise your signal, switch data plans and more.

Your reference number is 7305917

Thanks,

rain
 
Been waiting for a response since last week Saturday:

Hi Ildé,

We’ve received your request for help and our support team will be in touch within 24 hours - hang tight!



In the meantime, sign in and check out your handy my rain page. It puts you in control of your data. You can manage your account, track your spend, optimise your signal, switch data plans and more.

Your reference number is 7305917

Thanks,

rain
HI @Ilde

Please provide me with your contact details via PM.
 
Good day

I have been having connection issues since Friday. Or there will be connection but no internet. I have complained about this issue before and was assisted but now we back to square one again.

Could you please assist promptly?

Kind regards
 
5g premium is a farce. Received router and sim last week and still no connection.
 
5g premium is a farce. Received router and sim last week and still no connection.
So if you received it last week and you only mentioning it now ? Don’t you think it’s your own fault?
 
So if you received it last week and you only mentioning it now ? Don’t you think it’s your own fault?
Curious to know how you came to the conclusion that this is the first time the issue is being mentioned? Bearing in mind that MyBB is not Rains official line of communication.
Can’t just wake up and start blaming customers knowing how rains customer service works.
 
Curious to know how you came to the conclusion that this is the first time the issue is being mentioned? Bearing in mind that MyBB is not Rains official line of communication.
Can’t just wake up and start blaming customers knowing how rains customer service works.
For a active member honestly …
 
Curious to know how you came to the conclusion that this is the first time the issue is being mentioned? Bearing in mind that MyBB is not Rains official line of communication.
Can’t just wake up and start blaming customers knowing how rains customer service works.
Not saying he shouldn’t mention anything but I’m saying if you know your sim is off or anything then just messaged rain on here … he is a active member so by that I do believe he knows how to PM rain … Im not against anyone here but I do believe rain people working for rain does try helping whoever they can that does have problems but if I said that I’m struggling with connection I’ll pm rain and ask for help … instead come on buddy … it’s not that hard
 
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