Rapport Trusteer...need assistance

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ahf

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Hi Guys

Been using this since it was offered to Standard Bank online banking clients, however since I've updated to the latest version the green icon had disappeared from Firefox.
Anyone with same problem? And how can I fix it?

Already uninstalled and installed again...no success.

Thanks in advance.
 
@dunkyd thanks but what are you using for secure online banking?
 
dunkyd said:
Found it a total PIA and uninstalled completely.
Click to expand...

Also through the years found it more trouble that it's worth.


ahf said:
@dunkyd thanks but what are you using for secure online banking?
Click to expand...

That assumes Trusteer/Rapport is able to detect and prevent 'insecure' online banking.

Which leads me to my follow-up: does anyone know how exactly Trusteer successfully 'secures' online banking, and if anyone knows of any successes from it?
 
Most of us sensible users use normal HTTPS and decent anti-virus.

Rapport Trusteer is complete bollocks and may even itself be harmful.

In short: it creates the impression that banks give a **** about your security, without them needing to actually make major security changes. While installing the software *might* make a difference 1% of the time, it is unlikely to actually protect you at all.

Far better to follow sensible online banking strategy (dont bank when on public wifi, be aware of phishing, etc etc) that to place trust in this crap.
 
ahf said:
Hi Guys

Been using this since it was offered to Standard Bank online banking clients, however since I've updated to the latest version the green icon had disappeared from Firefox.
Anyone with same problem? And how can I fix it?

Already uninstalled and installed again...no success.

Thanks in advance.
Click to expand...

Was having a similar discussion in the office today. Firefox disables Trusteer. It does its own site verification.
 
OP,

trusteer means fukk all.

Clients of mine(older folk) received one of those phising emails, not knowing better, they completed it. Believing it is ligit.

They are now short 50k, and the bank refuses to reimburse them in any format.

And they had trusteer install coz "the bank said so"
 
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OP,

if you REALLY want something specifically for internet banking get eset smart security, now comes with secure banking.
 
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It has a worse effect on Windows performance than any other software I've seen.
 
I have had 5 different users in the last week reporting their windows 7 pc's are unable to boot. The automated 'startup repair' runs, but reports it can't find the problem. PC then reboots, same loop of startup repair. By pressing F8 and selecting the last option in windows 7's boot menu - "disable driver signature enforcement" - the pc boots normally. It seems various drivers installed by Trusteer Endpoint protection are unsigned. I didn't take all the details but 'rapport cerberus.dll' or similar is one of them. Windows refuses to boot because of them, causing the startup repair loop (and the panicked user).

As if this wasn't bad enough, ALL FIVE of these users insist they did not download Trusteer Endpoint Protection. They are all Standard Bank internet banking users, and all visited the site just prior to their pc's becoming unbootable. So it would seem Standard Bank have figured out a way of silently installing this crap. WTF? I thought I'd seen the last of this trusteer / rapport garbage years ago.

Anyone else seeing this?

I'm also a Standard Bank user, but I never get the prompt to install Trusteer because I'm running LInux (and have done for years now).

How is it that:

a): Trusteer (IBM) can be so daft and ship their software with unsigned drivers and

b): Standard Bank can be so devious as to somehow silently install it?
 
Don't ask questions, just uninstall.
It is a spyware on behalf of banks, there are no advantages for computer owner.
 
sajunky said:
Don't ask questions, just uninstall.
It is a spyware on behalf of banks, there are no advantages for computer owner.
Click to expand...

I did exactly that, but my questions (a & b) remain...
 
Grouter said:
I have had 5 different users in the last week reporting their windows 7 pc's are unable to boot. The automated 'startup repair' runs, but reports it can't find the problem. PC then reboots, same loop of startup repair. By pressing F8 and selecting the last option in windows 7's boot menu - "disable driver signature enforcement" - the pc boots normally. It seems various drivers installed by Trusteer Endpoint protection are unsigned. I didn't take all the details but 'rapport cerberus.dll' or similar is one of them. Windows refuses to boot because of them, causing the startup repair loop (and the panicked user).

As if this wasn't bad enough, ALL FIVE of these users insist they did not download Trusteer Endpoint Protection. They are all Standard Bank internet banking users, and all visited the site just prior to their pc's becoming unbootable. So it would seem Standard Bank have figured out a way of silently installing this crap. WTF? I thought I'd seen the last of this trusteer / rapport garbage years ago.

Anyone else seeing this?

I'm also a Standard Bank user, but I never get the prompt to install Trusteer because I'm running LInux (and have done for years now).

How is it that:

a): Trusteer (IBM) can be so daft and ship their software with unsigned drivers and

b): Standard Bank can be so devious as to somehow silently install it?
Click to expand...

Standard Bank provided a free license to its clients quite a few years ago. Certainly did not force users to use it, or anything like a "silent install".

I found it to be pretty good protection at the time, and personally know quite a few InfoSec pros that endorsed it.

So the answer is:
a) I don't know. i haven't ever worked for Trusteer, although I did a short contract for IBM once though. Many organisations didn't sign their software back in 2010.
b) Bollocks, this never happened. There was a link on their Internet Banking site for the user to download and install it.

Why don't you log a call with IBM and ask them?
 
HavocXphere said:
Trusteer is a billion dollar company making 140mil dollar each year

...and you're judging it by a forum post with 2 (!!!) answers by strangers.

Not a particular fan of it either but thought it worth pointing out how wildly disconnected from reality this comment is
Click to expand...

dont care if its a gazillion dollar company.Its software is utter bollocks.
 
I had another two yesterday - both windows 7, both unable to boot because of unsigned rapport drivers. It seems that they may have had trusteer installed all along and it silently updated rather than silently installed.
 
I just grabbed hold of a windows 7 laptop and installed Trusteer Endpoint Protection. Once it installed, I got these warnings: There were actually 7 different ones, but I didn't bother saving them all.

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Rebooted and windows went straight to startup repair which found nothing. Pressing F8 and disabling driver signature enforcement allowed windows to boot. I uninstalled Trusteer and it boots normally.

I cannot believe these people are not testing this on Windows 7.
 

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Grouter said:
Rebooted and windows went straight to startup repair which found nothing. Pressing F8 and disabling driver signature enforcement allowed windows to boot. I uninstalled Trusteer and it boots normally.

I cannot believe these people are not testing this on Windows 7.
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You know my opinion about Raport Trusteer, but in this case I can't find any fault of the developer. It is Microsoft omission not updating Windows 7 root certificates. They want to kill Win 7 as soon as possible, so they do it the best by not updating root certificates. Case closed.

Raport Trusteer has a signed drivers accordingly to the current development development system they use. These drivers are signed by Microsoft, not by IBM. Do you guys/lads get it?
 
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