- Jan 11, 2016
Sorry to hear that, I am always around for escalations going forward.Last year I would have given them an excellent - This year I unfortunately have to give them a poor.
I was without internet for two weeks in January at my business because they dropped the ball. The issue was ultimately with Vuma, but if CISP had taken the necessary action in December then this could have been resolved without an extended loss of service.
I almost cancelled both my accounts with them over this. I'm still with them, but we will see for how long.
Is there anything I can assist with? Do you have any ticket numbers re performance u can investigate?Bad communicators.
Keen on blaming their customers rather than looking at themselves.
Speed appears ok - but much buffering on 100mps line.
Voip is dodgy
Today they have yet to take off voip debit order for feb, which could be on the fiber invoice which goes off the bank every month no problem. Instead of sorting out their problem they would rather send out threaten emails with stories of suspension until we settle. They managed to take the money last month but this month apparently, our fault again.
Would not recommend them to anybody.
Sorry to hear that, can you PM me your ref number to investigate anyway? I am always around for escalations.I am leaving Cool Ideas. Internet service quality was good (when it was up). Customer services needs A LOT of work. I've been billed for days gone without internet due to Cool Ideas' fault. The accounts department blatantly ignored by requests for refunds. I've now cancelled - they responded within an hour. That's not how you treat clients. I'm taking my R900 a month elsewhere.
Sorry to hear that let me investigate, dropped you a PM.Value-for-money: Excellent
Network quality: Excellent
Opened a support ticket 4 days ago and zero response to date. COOL-20200215-380373
Also, on a side note: Applied about 2 years ago for CISP with Openserve (Easy painless process). Now I'm trying to get FTTB from CISP - well it's just a pathetic experience so far. Zero replies from your Business Sales Manager, and constantly needing to call to get any sort of feedback. Needless to say - at this rate of how things are going. I will not be recommending CISP to anyone.