*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

Despite my humor/sarcasm I am also now experiencing this problem. You must phone them and demand a ticket be opened and refer to this post/forum/topic.

My ticket # 887921 you should refer your complaint to this.
 
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Happened to me as well. Switched off the router off and on and continued downloading.
 
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Well as of end of Feb I had 25 gigs remaining.... since then there have been no daily usage reports and in relation to uptime, I hadnt restarted pc for over a week and it was only yesterday that the power tripped so it redialed when I restarted pc and above problems began.
 
Got another disconnect this morning, not every two hours on my side though.

I had to switch off the router and modem for a few seconds and start the downloads manually again.

Now you have to babysit your downloads, because you never know when it's going to stop for no reason.
 
Hey guys,

It's happening to me as well. I haven't been able to note the interval of the disconnects but it's every couple of hours. I'm in Cape Town.

It happened overnight again and screwed up a download on my PS4. I'll open a ticket with iBurst.
 
Did iBurst go down for an hour for anyone else?

It's back up now and I can finally check my data usage which claims my anytime data is finished (clearly not since I am posting this) and that over half my "Midnight 2 Morning" data is used when there is just no way...
 
Yes it went down in Bellville, WC for a period of time as well. I can log in to the client portal and view my usage now but the figures don't match up either. Hopefully this will be the end of these frequent disconnects. That's until Eskom decides to disconnect the electricity as well...
 
noswal said:
Despite my humor/sarcasm I am also now experiencing this problem. You must phone them and demand a ticket be opened and refer to this post/forum/topic.

My ticket # 887921 you should refer your complaint to this.
Click to expand...

Just phoned helpdesk again, and they tried to pull the Call center response answer #9, so I gave them your call reference and they shut up quickly and put me through to advanced support, who said they will call me back. Guess I will be calling again tomorrow to find out whats happening
 
JUst got a call from helpdesk *shock/horror* and they still say that I am the only one having this problem. The call noswal logged is in JHB and not the same...... now they want me to connect the modem to my pc and run wireshark again, I still dont see how this will tell them thier tower is the problem
 
ginggs said:
The 2 hours between disconnects is significant, I seem to recall something about this, it's a timer in their system for when you are capped, or something like that.
Click to expand...

Which would mean that the constant disconnects are directly related to iBurst's inability this month first to display usage statistics, and now to display them accurately: mine are showing 0MB Midnight 2 Morning, which I know for certain is nonsense.
 
B.K said:
JUst got a call from helpdesk *shock/horror* and they still say that I am the only one having this problem. The call noswal logged is in JHB and not the same...... now they want me to connect the modem to my pc and run wireshark again, I still dont see how this will tell them thier tower is the problem
Click to expand...

It actually looks like an iBurst server/software issue, because this is happening at various locations across the country on a consistent basis.
 
B.K said:
JUst got a call from helpdesk *shock/horror* and they still say that I am the only one having this problem. The call noswal logged is in JHB and not the same...... now they want me to connect the modem to my pc and run wireshark again, I still dont see how this will tell them thier tower is the problem
Click to expand...
I don't think it's the tower.

I'm experiencing similar since Eskom started load-shedding. My router is on UPS but I relocated my iBurst modem some time ago to improve signal and so it is not.

From my router logs:
Eskom power lost at 08:52:56
Eskom power restored at 10:22:15
iBurst authenticated at 10:22:25
iBurst disconnected at 10:22:24
iBurst authenticated at 12:22:24
From 12:22:55 until 12:43:40 there is a series of "terminating... - failed to authenticate ourselves to peer" errors
iBurst authenticated at 12:43:51
iBurst disconnected at 16:44:26
iBurst authenticated at 16:44:27
 
Got this email from advanced support

Hi xxxxxxxx

As per our conversation I also need to know what Game or Games are you playing online and also need to know if they using local servers or international.


Kind Regards

xxxxxxxxxxxxxxxxxx | Advanced Technical Support

iBurst
broadband.simplified

Tel : +27 87 727 6000 | Fax : +27 86 230 8999 | Email : [email protected] | Web : www.iburst.co.za Address : 3012A, William Nicol Drive, Bryanston, 2021 | PO Box 651921, Benmore 2010
Please view our email disclaimer
Click to expand...


Can someone explain what this has to do with me being disconnected every 2-4 hours? What does it matter what games I am play?
 
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