*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

Not to ask an immensely stupid question... but apart from contract issues, why are you still with iBurst? I was with them for about 5 years, and was initially quite happy with speeds. But these just got worse and worse as time went by, and initially the costs of switching to one of the other 'wireless' ISPs was prohibitive (and I was just too bloody lazy to take the time to make the switch). But last month I finally had enough of the issues and speeds, went and cancelled iBurst and took out the MWEB Cell C 12 month contract. Yes, I know it's never going to be plain sailing because I believe ALL ISPs/cell networks take on too many customers and then the service degrades, but at least the other companies out there are moving forwards with tech, whereas iBurst just hasn't done the same in years (two 1 Mbps modems stuck together is not progress...). But data prices are going to keep coming down in the years to come, so it just makes sense to switch. It's a small package but suits my needs, and hey - download speeds of 0.40 Mbps vs. 3.40 Mbps ...
 
Durandal2 said:
Not to ask an immensely stupid question...
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Reasons may vary. Some might have the contract issues, others just didn't have alternatives. Seems LTE is now in my area so I will test that. Contract not an issue for me as I have been month-to-month for close to 2 years already. If the LTE works properly I am gone :)
 
r00igev@@r said:
Please email [email protected] with your comments and complaints. The support managers are copied on the email.
Click to expand...

Well that was a waste of time. I guess those managers monitoring this email are the same ones who keep the subscribers up to date with things happening on the network. oh wait I forgot, they dont now how to write and therefore have responded to the email in the same way as they keep us informed.... with silence. Perhaps they are using braille and I have not installed that plugin yet? :(
 
why is it every time I phone the help desk with a problem, the first thing they say it is your router, please plug your machine directly into the modem, so today I dragged my mac to where my modem is an plugged it in and I still get Connection reset errors
 
B.K said:
why is it every time I phone the help desk with a problem, the first thing they say it is your router, please plug your machine directly into the modem, so today I dragged my mac to where my modem is an plugged it in and I still get Connection reset errors
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I've been having problems with browsing all morning, I keep having to refresh to get pages to load. Other traffic seems fine.

I called the helpdesk, they asked what kind of router I had and when I told them it was a MikroTik, they transferred my call to the NOC, who can't log in to the iBurst systems. :confused:
 
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B.K said:
why is it every time I phone the help desk with a problem, the first thing they say it is your router, please plug your machine directly into the modem, so today I dragged my mac to where my modem is an plugged it in and I still get Connection reset errors
Click to expand...

Ya I have the same issue, they never admit the problem is on their side, I always tell them I've tested with my PC, directly that's why I'm calling
 
Connection being slower than usual recently but today upload is less than 0.1Mbps. In Pretoria. Cannot upload 5Meg email.
Yes - I disconnected from the router and went directly into the laptop - no improvement.
Yes - tested from my desktop with same result.
Yes - checked antenna cable and antenna - pointing in the same direction in which I set it up.
It has to be Iburst network.
Any others experiencing similar issues.
 
nevstarwader said:
Connection being slower than usual recently but today upload is less than 0.1Mbps. In Pretoria. Cannot upload 5Meg email.
Yes - I disconnected from the router and went directly into the laptop - no improvement.
Yes - tested from my desktop with same result.
Yes - checked antenna cable and antenna - pointing in the same direction in which I set it up.
It has to be Iburst network.
Any others experiencing similar issues.
Click to expand...

Hi Nevstarwader

Could you please foward me your utid number and contact number to [email protected],
So we can assist you.

Regards
 
iBurst said:
Hi Nevstarwader

Could you please foward me your utid number and contact number to [email protected],
So we can assist you.

Regards
Click to expand...

Looking forward to your call.

In addition - my Vodacom phone modem works well.
In addition - it is not only me having problems. A friend nearby (who connects to a different tower from the one I connect to) had a frustrating day trying to browse and email.

Is no one else having problems? This forum has been surprisingly quiet since 15th June.
 
Why? :mad:

Test conducted on 20 June 2013 06:38:21 PM

Download Speed: 164 kbps (20.5 KB/sec transfer rate)

Upload Speed: 131 kbps (16.4 KB/sec transfer rate)

Latency: 337 ms
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Open offer, I don't work for ibust but don't seem to have problems some have. If in joburg let me come compare your connection with mine.
 
Only slightly better today. Call Centre agent says no connection speed problems. If it carries on like this I'm not renewing my contract and finding another ISP.

Download Speed: 359 kbps (44.9 KB/sec transfer rate)

Upload Speed: 236 kbps (29.5 KB/sec transfer rate)

Latency: 317 ms
 
Im out in Nelspruit, I guess no one else uses it.

2793362595.png
 
Why 2 weeks ago long term performance went from very good to useless?

OK - technician been here and tested. There is nothing at fault with my setup as I thought. The only problem has to be with the Iburst network.

How else do you explain:
.....regular 1Mbps for several years till about 2 weeks ago. Nothing changed on my side and now 400kbps max down and 50kbps up. Ping 150ms sometimes 230ms?
.....my desktop, my laptop, friends laptop through my network all have this problem?
.....have problem whether through router or modem direct into laptop?
.....friend nearby seeing a different tower has same issues?
.....that using my USB modem instead of the usual desktop modem gives same poor results?
.....that before 8am last Friday I got full speed up and down, but this slowed to a crawl after 8 for the rest of the day?

Iburst - my connection is virtually useless at 50kbps up. There is a network issue you are not prepared to admit to.
 
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