*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

Ronald please let us know what is going on here and when will it be resolved. Thank you.
 
stillll over 770ms delay in WoW. Any word from iburst as to where this problem is creeping in??
 
Have similar issues in Guild Wars: Average is ~700ms, spikes go far as 1'500+ms. Unplayable.
 
Well now they're double billing everyone as well, I am not the only one who got billed on 7 April and now today again 17 April. Also, could hardly access internet last night. Something dodgy is going on at Sh*t-Burst!
 
I'm getting 1200ms tonight. Any input from ANYONE at iBurst as to where this problem is coming in and why??

Tracing route to 80-239-185-89.customer.teliacarrier.com [80.239.185.89]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 101 ms 43 ms 149 ms wbs-41-208-232-1.wbs.co.za [41.208.232.1]
3 63 ms 44 ms 44 ms 192.168.2.2
4 172 ms 58 ms 100 ms 192.168.2.9
5 69 ms 42 ms 44 ms 66.8.22.205
6 * 54 ms 79 ms srp5-0-0.cr1.cpt1.za.mtnbusiness.net [196.31.249
.68]
7 368 ms 382 ms 370 ms t31-2-1.cr1.lnd19.za.mtnbusiness.net [196.30.229
.238]
8 410 ms 384 ms 427 ms ge7-0-1.ir1.lnd19.za.mtnbusiness.net [196.30.229
.201]
9 370 ms 453 ms 382 ms 202.GE1-3.gw10.lnd10.alter.net [158.43.23.53]
10 398 ms 366 ms 411 ms so-1-1-3.CR1.LND9.ALTER.NET [158.43.253.134]
11 413 ms 368 ms 374 ms so-0-3-0.XT1.LND9.ALTER.NET [146.188.15.233]
12 392 ms 426 ms 389 ms so-0-0-0.BR2.LND9.ALTER.NET [146.188.5.82]
13 377 ms 362 ms 363 ms LND-xe.telia.net [146.188.112.102]
14 509 ms 390 ms 422 ms ldn-bb1-link.telia.net [80.91.251.166]
15 428 ms 433 ms 406 ms prs-bb1-link.telia.net [80.91.247.6]
16 408 ms 380 ms 364 ms prs-b4-link.telia.net [80.91.247.51]
17 * * * Request timed out.
18 * *
 
Markd said:
I'm getting 1200ms tonight. Any input from ANYONE at iBurst as to where this problem is coming in and why??

Tracing route to 80-239-185-89.customer.teliacarrier.com [80.239.185.89]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 101 ms 43 ms 149 ms wbs-41-208-232-1.wbs.co.za [41.208.232.1]
3 63 ms 44 ms 44 ms 192.168.2.2
4 172 ms 58 ms 100 ms 192.168.2.9
5 69 ms 42 ms 44 ms 66.8.22.205
6 * 54 ms 79 ms srp5-0-0.cr1.cpt1.za.mtnbusiness.net [196.31.249
.68]
7 368 ms 382 ms 370 ms t31-2-1.cr1.lnd19.za.mtnbusiness.net [196.30.229
.238]
8 410 ms 384 ms 427 ms ge7-0-1.ir1.lnd19.za.mtnbusiness.net [196.30.229
.201]
9 370 ms 453 ms 382 ms 202.GE1-3.gw10.lnd10.alter.net [158.43.23.53]
10 398 ms 366 ms 411 ms so-1-1-3.CR1.LND9.ALTER.NET [158.43.253.134]
11 413 ms 368 ms 374 ms so-0-3-0.XT1.LND9.ALTER.NET [146.188.15.233]
12 392 ms 426 ms 389 ms so-0-0-0.BR2.LND9.ALTER.NET [146.188.5.82]
13 377 ms 362 ms 363 ms LND-xe.telia.net [146.188.112.102]
14 509 ms 390 ms 422 ms ldn-bb1-link.telia.net [80.91.251.166]
15 428 ms 433 ms 406 ms prs-bb1-link.telia.net [80.91.247.6]
16 408 ms 380 ms 364 ms prs-b4-link.telia.net [80.91.247.51]
17 * * * Request timed out.
18 * *
Click to expand...

The feedback is that we are currently experiencing the following.

POINTS OF IMPACT:
Gallo Manor - Johannesburg
London, United Kingdom

SCHEDULED TIME: 17 Apr 2010 2:02:15 PM
CAUSE OF PROBLEM: High Latency
SYMPTOMS EXPERIENCED: High Latency
SEVERITY: Informational
STATUS: Attending
ATTENDING: Telkom Engineers
ADDITIONAL: Please note that Telkom are aware of the high latency between
Gallo Manor and London. Telkom are currently busy with the restoration of
the links and work will continue through the weekend.
The ETR is to be by Monday morning.

We sincerely apologise for the inconvenience during this time.
 
Can we have an update on this notice. Monday morning has past and is gone. Latency issue is still persisting.
 
Is it just me or is the internet quite useless tonight in my region " Benoni Tower" ?
It took me 10 mins to load the myBB page and international is completely dead. :wtf:

 
Last edited:
It's a bit slow tonight, especially at this time of the night.

 
The following notice has been UPDATED. This impacts links in Durban, Cape Town and some in Johannesburg.

TIME: 20 Apr 2010 10:22:21 AM
ADDITIONAL: Latest update from Telkom SA:

1. Please note that on Saturday 24 April 2010 at 00:01 UTC, the Power
Reconfiguration maintenance window of 4-6 hours will commence.
2. All Non-Restorable traffic as well as festooning traffic will be down
for the duration of the power reconfiguration exercise.
3. Restorable traffic that was normalized on customer request will be
patched back to restoration starting Thursday at 08:00 UTC, causing patching break in traffic.
4. If the power reconfiguration exercise is successful, restored traffic
will be normalized, starting 10:00 UTC on Saturday 24 April or as soon as power on the system is stable again.

Please note that all affected MTN Business links are currently on Restoration Path (SAFE).


POINTS OF IMPACT:
Gallo Manor - Johannesburg
London, United Kingdom

OPENING TIME: 17 Apr 2010 2:03:09 PM
CAUSE OF PROBLEM: High Latency
SYMPTOMS EXPERIENCED: High Latency
SEVERITY: Informational
STATUS: Attending
ATTENDING: Telkom Engineers
ADDITIONAL: Please note that Telkom are aware of the high latency between Gallo Manor and London. Telkom are currently busy with the restoration of the links and work will continue through the weekend.
The ETR is to be by Monday morning.

MTN Business sincerely apologise for the inconvenience during this time.
 
Swimming in DNS errors for the past 20 minutes.

Network went dead around 12:30, I had no signal (restarted modem just to be sure), that lasted for about an hour, then I had signal again, but couldn't connect till about 15:10.
There's nothing on your incident report or network status report about his.

I'm in Polokwane.
Could you guys have a look?
 
I'm getting DNS errors too and I'm in JHB. I have to refresh a page a couple of times to get anywhere.

But the Speedtest is fine, so I'm a bit confused.

 
Our hosting provider will be conducting emergency maintenance in the early morning on Wednesday, 21 April 2010 at the Gallo Manor Data Centre Facility.

A faulty module on the main circuit breaker caused a power failure in Colocate 3, 4 and 5 on Tuesday afternoon; in order to eliminate the risk of this occurring again the module needs to be replaced.

In order to do this, the main circuit breaker will be switched off for approximately 1 hour from 01h00 to 02h00. All customer equipment affected by the outage on Tuesday afternoon will be affected by this outage.

We would like to sincerely apologies for the inconvenience caused.
 
Last edited:
High latency on international and local data traffic will impact all Clients from Thursday 22 April 2010 at 08H00 with estimated resolution on Saturday 24 April 2010 at 18H00. Emergency network maintenance will be undertaken on an international link (SAT3 cable). We apologises for any inconvenience.
 
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