Refund Delays

[SavvyCT]

BEWARE OF CELL C - THEY WILL STEAL YOUR MONEY!

Cell C are advertising these supposedly "great" broadband & modem packages and according to their sales staff they now have their own network and "no madam, you won't experience any connectivity issues".
I spent R3000 on the 5Gig pre-paid package with the promise that if it didn't work I could return it for a full refund. After having to return to the shop 5 times because I couldn't get it to work - I asked for my money back.
This should have taken place within 7-14 days.
It is now 25 days later - several emails / phone calls / attempted contact with their CS Dept and nobody has (a) contacted me or (b) processed my refund.

* SMS Ref Nr. 1102151837
* Previous HelloPeter complaint: http:www.hellopeter.comcell-c-complaint-to-compliment-[526922]
* Copies of 2 Auto reply messages that I sent - kept!

 

[SavvyCT]

BEWARE OF CELL C - THEY WILL STEAL YOUR MONEY!

Cell C are advertising these supposedly "great" broadband & modem packages and according to their sales staff they now have their own network and "no madam, you won't experience any connectivity issues".
I spent R3000 on the 5Gig pre-paid package with the promise that if it didn't work I could return it for a full refund. After having to return to the shop 5 times because I couldn't get it to work - I asked for my money back.
This should have taken place within 7-14 days.
It is now 25 days later - several emails / phone calls / attempted contact with their CS Dept and nobody has (a) contacted me or (b) processed my refund.

* SMS Ref Nr. 1102151837
* Previous HelloPeter complaint: http:http://www.hellopeter.comcell-c-comp...to-compliment-[526922]
* Copies of 2 Auto reply messages that I sent - kept!

 

[SavvyCT]

BEWARE OF CELL C - THEY WILL STEAL YOUR MONEY!

Cell C are advertising these supposedly "great" broadband & modem packages and according to their sales staff they now have their own network and "no madam, you won't experience any connectivity issues".
I spent R3000 on the 5Gig pre-paid package with the promise that if it didn't work I could return it for a full refund. After having to return to the shop 5 times because I couldn't get it to work - I asked for my money back.
This should have taken place within 7-14 days.
It is now 25 days later - several emails / phone calls / attempted contact with their CS Dept and nobody has (a) contacted me or (b) processed my refund.

* SMS Ref Nr. 1102151837
* Previous HelloPeter complaint: http:http://www.hellopeter.comcell-c-comp...to-compliment-[526922]
* Copies of 2 Auto reply messages that I sent - kept!

 

[SavvyCT]

BEWARE OF CELL C - THEY WILL STEAL YOUR MONEY!

Cell C are advertising these supposedly "great" broadband & modem packages and according to their sales staff they now have their own network and "no madam, you won't experience any connectivity issues".
I spent R3000 on the 5Gig pre-paid package with the promise that if it didn't work I could return it for a full refund. After having to return to the shop 5 times because I couldn't get it to work - I asked for my money back.
This should have taken place within 7-14 days.
It is now 25 days later - several emails / phone calls / attempted contact with their CS Dept and nobody has (a) contacted me or (b) processed my refund.

* SMS Ref Nr. 1102151837
* Previous HelloPeter complaint: http:http://www.hellopeter.comcell-c-comp...to-compliment-[526922]
* Copies of 2 Auto reply messages that I sent - kept!

 

[ajax]

BEWARE OF CELL C

We can see that you're unhappy but please don't spam every thread on this forum!

 

[MarthinusSwart]

BEWARE OF CELL C - THEY WILL STEAL YOUR MONEY!

Cell C are advertising these supposedly "great" broadband & modem packages and according to their sales staff they now have their own network and "no madam, you won't experience any connectivity issues".
I spent R3000 on the 5Gig pre-paid package with the promise that if it didn't work I could return it for a full refund. After having to return to the shop 5 times because I couldn't get it to work - I asked for my money back.
This should have taken place within 7-14 days.
It is now 25 days later - several emails / phone calls / attempted contact with their CS Dept and nobody has (a) contacted me or (b) processed my refund.

* SMS Ref Nr. 1102151837
* Previous HelloPeter complaint: http:www.hellopeter.comcell-c-complaint-to-compliment-[526922]
* Copies of 2 Auto reply messages that I sent - kept!

Sorry to hear that. I am quite happy with my Cell C stick, but I did some research before hand. Borrowed a friends' to check that the reception works etc. Maybe see if you can contact Trevor on this issue.

 

[Professor Farnsworth]

It seems they're not too big on refunds. See my original complaint here.

 

[Bismuth]

Contact LPR on MyBB, going straight to the top might help.

Also, one message is enough, tnx.

That said, I got the 2Gb stick in December, and am still whooooshing along happily.

B