Hi DrJohnZoidberg,I'm seeing elevated latency to international, nothing on https://status.rocketnet.co.za/. @RocketNet-Rep Any word on what's going on?
Confirmed, should be resolved soon,
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Did you buy your last car with cash or on a finance plan?
Rocketnet - feedback?
- Thread starter mattproctor
- Start date
Confirmed, should be resolved soon,
Slow Internet speeds for South Africans due to cable outage
Many South African Internet users are currently experiencing slow speeds when connecting to international websites.
mybroadband.co.za
Well that sucks
Hi Surface,
Thank you for your message. We can confirm that the WhatsApp is quicker than the chat and more convenient then the old chat, thus we changed.
Most people use WhatsApp and you don't need to navigate to a page, ect.
Apologies for the inconvenience.
Warmest regards
Trying to figure out this whatsapp line
Previously I am sure you were put in a queue etc with feedback, but now I have sent a message and there no blue ticks, not sure If it went through, should I just wait
Previously I am sure you were put in a queue etc with feedback, but now I have sent a message and there no blue ticks, not sure If it went through, should I just wait
Sideshow Bob
Honorary Master
very slow since last 2 hours. I wonder if there is problem with metrofibre midrand area. Will try WA channel.
DrJohnZoidberg
Honorary Master
I see the prices are going up on 1st of March. I wonder if it's due to the additional backup capacity they've needed due to the cable breaks.
From the email:
From the email:
| Package | Monthly Fee (Existing) | Monthly Fee (New) |
| Apollo 10/5 | R555.00 | R625.00 |
| Apollo 10/10 | R665.00 | R695.00 |
| Apollo 20/5 | R725.00 | R795.00 |
| Apollo 20/20 | R825.00 | R895.00 |
| Apollo 100/25 | R925.00 | R995.00 |
| Apollo 100/100 | R1125.00 | R1195.00 |
| Apollo 200/25 | R1225.00 | R1345.00 |
| Apollo 200/200 | R1255.00 | R1445.00 |
Hi Leno,
We can confirm that if you send a WhatsApp message to our 0876100500 number we will receive the message, and we will attend to your request.
We have changed to WhatsApp to make it easier to be able to contact us.
Thank you,
Sideshow Bob
Honorary Master
Whatsapp chat works even better than the earlier chat you had. You guys rock. Well done.
Received this earlier to day for Vumatel. 
| Package | Monthly Fee (Existing) | Monthly Fee (New) |
| Apollo 10/2 | R549.00 | R645.00 |
| Apollo 10/10 | R629.00 | R725.00 |
| Apollo 20/2 | R739.00 | R825.00 |
| Apollo 20/20 | R839.00 | R895.00 |
| Apollo 50/5 | R939.00 | R995.00 |
| Apollo 50/50 | R1039.00 | R1045.00 |
| Apollo 100/10 | R1149.00 | R1195.00 |
| Apollo 100/100 | R1249.00 | R1245.00 |
| Apollo 200/20 | R1449.00 | R1395.00 |
| Apollo 200/200 | R1549.00 | R1495.00 |
| Apollo 1000/100 (Promo) | R1495.00 | R1495.00 |
Sideshow Bob
Honorary Master
Received this earlier to day for Vumatel.
Package Monthly Fee (Existing) Monthly Fee (New) Apollo 10/2 R549.00 R645.00 Apollo 10/10 R629.00 R725.00 Apollo 20/2 R739.00 R825.00 Apollo 20/20 R839.00 R895.00 Apollo 50/5 R939.00 R995.00 Apollo 50/50 R1039.00 R1045.00 Apollo 100/10 R1149.00 R1195.00 Apollo 100/100 R1249.00 R1245.00 Apollo 200/20 R1449.00 R1395.00 Apollo 200/200 R1549.00 R1495.00 Apollo 1000/100 (Promo) R1495.00 R1495.00
Yip - they got us hooked, didn't they?
joshuatree
Expert Member
- Joined
- Jul 2, 2012
- Messages
- 3,655
- Reaction score
- 1,186
How naive of me to ever think fibre will become cheaper, especially if I stay on the lower tier speeds.
Took a chance with Rocketnet when they first launched in Cape Town, and they were the cheapest at the time.
I might jump ship to the cheapest now.
Took a chance with Rocketnet when they first launched in Cape Town, and they were the cheapest at the time.
I might jump ship to the cheapest now.
Sideshow Bob
Honorary Master
SA has oligopoly issue - it reflects everywhere from state to private. Limited choices and collusion.
joshuatree
Expert Member
- Joined
- Jul 2, 2012
- Messages
- 3,655
- Reaction score
- 1,186
What makes it even crapper is this activation fee of R1000 on Vumatel when you want to move ISPs - ridiculous.
It keeps one captive in a way.
It keeps one captive in a way.
chefdude98
Expert Member
- Joined
- Oct 31, 2017
- Messages
- 1,623
- Reaction score
- 589
Afrihost seems to be covering these fees.
You will have to stick with them for 6 months though. Fibre is becoming too expensive now.
Sideshow Bob
Honorary Master
Eish on a 25/25 line.
electrofreeze
Expert Member
speeds are real crappy today
Sideshow Bob
Honorary Master
Returned to normal. What I find it interesting is that these days is that response is - we are not aware of any issues in xx area, test using cable etc. Basically, give it a time and it returns to normal.
In this sense, private sector is competing with telkom, eskom in terms of response. Ah, well.
In this sense, private sector is competing with telkom, eskom in terms of response. Ah, well.
colin001
Active Member
I live in Brackenfell, Cape Town and have been with RocketNet since April 2018 when my Vumatel fibre was installed. My 20/2 line price will increase on 1 April from R739 to R825 per month. That's an increase of over 11% which is well above the level of inflation and totally unacceptable. I will probably change to Mind the Speed or can someone recommend another ISP?
Sideshow Bob
Honorary Master
Looking at similar prices offered, it is reasonable guess that all providers are colluding somehow. This will all come out one day. Mind the speed will get you 35 rands less. All ISP prices hover around the same so there is no point till some "honest" ISP comes along.