Rocketnet - feedback?

Ronald-RocketNet said:
Sure can you PM me
Click to expand...

Cool will do so shortly.

Got a few other questions while you are online.
none are complaints :)

1 - Is there a way to check my usage for a month - i know you dont throttle and its true unlimited (NO FUP etc) it would be just interesting to get the stats.


2 - Have you guys upgraded anything or aware of any fixes on Vumatel?
So im on 20/2 when i first joined i was not getting full speed wasn't like a train smash but like 19.5 18.9 and 1.7 1.8 etc just not full on 20/2 - tried the usual not test on wifi make sure nothing elses is connected but could never get the full 20/2. was really not an issue as i didnt get latency and never noticed and issues. Now recently on the other hand can be on wifi everything connected but get my full on speed when i do a speed test.

3- relates to above Back on ADSL you could see your line sync speed so could determine if a speed issue was due to the actual line what's the equivalent (if there is one) on fibre

4-on vumatel portal there are all the stats what do they mean?



SFP Power

RX Power

TX Power

Distance

VLAN

SLAN
 
Hi Ronald

Can you please explain to us what happened on Saturday morning that the internet completely died for most of the day, and when it was restored the speeds are now even worse than before. Last week you told us that you are in the process of upgrading your international bandwidth due to the congestion experienced in the evenings between 17:00 and 00:00, however when I asked for an ETA on when the upgrade would be completed I was ignored. I have asked other people who are also on a Vumatel/RocketNet package, and all of them have confirmed that they are experiencing the same issues.

At the moment international latency averages between 150 and 250ms where it used to be stable at 140ms, and download speeds on a 100/100 package to London or Germany are often as low as 5 to 10Mbps. It appears as though you have now run out of international bandwidth and are shaping your customers. Furthermore I assume this means that, come the end of the month, I will only need to pay 10% of my account based on the level of service I am receiving?
 
electrofreeze said:
Hi Ronald

Can you please explain to us what happened on Saturday morning that the internet completely died for most of the day, and when it was restored the speeds are now even worse than before. Last week you told us that you are in the process of upgrading your international bandwidth due to the congestion experienced in the evenings between 17:00 and 00:00, however when I asked for an ETA on when the upgrade would be completed I was ignored. I have asked other people who are also on a Vumatel/RocketNet package, and all of them have confirmed that they are experiencing the same issues.

At the moment international latency averages between 150 and 250ms where it used to be stable at 140ms, and download speeds on a 100/100 package to London or Germany are often as low as 5 to 10Mbps. It appears as though you have now run out of international bandwidth and are shaping your customers. Furthermore I assume this means that, come the end of the month, I will only need to pay 10% of my account based on the level of service I am receiving?
Click to expand...

I'm guessing I should skip RocketNet if I was thinking of finding a new ISP. My international bandwidth on Vox is probably worse than yours. Working on AWS stuff is a nightmare.

Strange though, the worst experiences seem to be with customers using Vumatel and whatever ISP. Should n't we be casting a somewhat cynical stare in the direction of Vumatel?
 
JFT96 said:
I'm guessing I should skip RocketNet if I was thinking of finding a new ISP. My international bandwidth on Vox is probably worse than yours. Working on AWS stuff is a nightmare.

Strange though, the worst experiences seem to be with customers using Vumatel and whatever ISP. Should n't we be casting a somewhat cynical stare in the direction of Vumatel?
Click to expand...

Hi there

I have sent you an PM happy to help out customers where we can
 
electrofreeze said:
Hi Ronald

Can you please explain to us what happened on Saturday morning that the internet completely died for most of the day, and when it was restored the speeds are now even worse than before. Last week you told us that you are in the process of upgrading your international bandwidth due to the congestion experienced in the evenings between 17:00 and 00:00, however when I asked for an ETA on when the upgrade would be completed I was ignored. I have asked other people who are also on a Vumatel/RocketNet package, and all of them have confirmed that they are experiencing the same issues.

At the moment international latency averages between 150 and 250ms where it used to be stable at 140ms, and download speeds on a 100/100 package to London or Germany are often as low as 5 to 10Mbps. It appears as though you have now run out of international bandwidth and are shaping your customers. Furthermore I assume this means that, come the end of the month, I will only need to pay 10% of my account based on the level of service I am receiving?
Click to expand...

Are you on the Vumatel network? I know Roodekrans had an outage?

With regards to our international speeds, We are upgrading some of our international routes which have been effected, we are looking to have this rectified by tomorrow.

Although you should be able to get great international speeds from most locations. Only a small number of international routes are currently effected.
 
Sopbeen said:
I also had dead internet on Saturday. Although my outage only lasted a short while, speeds were definitely in the range of poor to shyte.

Guess I'll give them another 7-10 days. Otherwise its time to move again.
Click to expand...

We have sent you a PM regarding this? Was it perhaps a fibre network issue, we have had no problems on our network at all.
 
isie said:
Cool will do so shortly.

Got a few other questions while you are online.
none are complaints :)

1 - Is there a way to check my usage for a month - i know you dont throttle and its true unlimited (NO FUP etc) it would be just interesting to get the stats.


2 - Have you guys upgraded anything or aware of any fixes on Vumatel?
So im on 20/2 when i first joined i was not getting full speed wasn't like a train smash but like 19.5 18.9 and 1.7 1.8 etc just not full on 20/2 - tried the usual not test on wifi make sure nothing elses is connected but could never get the full 20/2. was really not an issue as i didnt get latency and never noticed and issues. Now recently on the other hand can be on wifi everything connected but get my full on speed when i do a speed test.

3- relates to above Back on ADSL you could see your line sync speed so could determine if a speed issue was due to the actual line what's the equivalent (if there is one) on fibre

4-on vumatel portal there are all the stats what do they mean?



SFP Power

RX Power

TX Power

Distance

VLAN

SLAN
Click to expand...
@Ronald-RocketNet bump and my pm please :)
 
When I started with Rocketnet everything was 100% perfect, then something happened on the international side and a download I used to do from Helsinki would go at 10% of my line speed, and I had to reroute the download via London to get full speed again. Since a few months ago the Helsinki download is 100% perfect again without rerouting, so they are tweaking their international bandwidths and routes to accommodate everyone, I believe.

-G-
 
Ronald-RocketNet said:
Are you on the Vumatel network? I know Roodekrans had an outage?

With regards to our international speeds, We are upgrading some of our international routes which have been effected, we are looking to have this rectified by tomorrow.

Although you should be able to get great international speeds from most locations. Only a small number of international routes are currently effected.
Click to expand...

services from 6-12pm is worse than a 10mbps adsl line from telkom on the 100/100 fiber and yes we are on vumatel
we shall see tomorrow what the upgrades bring
 
We have successfully upgraded some of our upstream International routes that we were experiencing some issues with, and the upgrades were successful.
 
Sopbeen said:
Apologies then for jumping the gun. It's very possible that it was a localized issue. It has happened before (I just assumed its when new fibre gets deployed in the area). I'm on the Durbanville side, if you have any info regarding what it might have been?

I retract my previous statement. It's just easy to go 100% dramaqueen when you have high expectations of a service. Especially given the great track record until recently. I've clearly been spoiled.
Click to expand...

Im also in Durbanville on Rocketnet and there was a short outage On Sat at 09:37. Was busy researching something for Unisa and the internet went dead. Was only down for about 10minutes for me.
 
Hello Ronald,

Clearly it would seem yours is going somewhat different to ours in Cape town.

Cape Town Southern Suburbs on 100/100:




1534866749828.png

1534866779984.png

As a recent subscriber, really not what I expected based on recommendations for how brilliant your service is.
 
must agree with 8-ball the tests we have done so far are up to crap and nowhere near ronalds tests to the same destination
 
8-BALL said:
Hello Ronald,

Clearly it would seem yours is going somewhat different to ours in Cape town.

Cape Town Southern Suburbs on 100/100:




View attachment 546651

View attachment 546653

As a recent subscriber, really not what I expected based on recommendations for how brilliant your service is.
Click to expand...

This test looks great, your latency is 144ms which is amazing to London, remember your speeds need to generate enough data for a long enough period to get to the full 100Mbps, have you tried using the Speedtest.net app on your phone and see if your results are better, I get a very different result.
 
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