Rocketnet - feedback?

ripclaw said:
@Ronald-RocketNet please advise what speeds/packages do you offer on Vumatel aerial fibre? Ta.
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4/1Mbps - R455 (R500.00 Set-up Fee)
20/2Mbps - R705 (R500.00 Set-up Fee)
20/20Mbps - R805 (Free Set-up Fee)
50/5Mbps - R905 (Free Set-up Fee)
50/50Mbps - R1005 (Free Set-up Fee)
100/10Mbps - R1115 (Free Set-up Fee)
100/100Mbps - R1215 (Free Set-up Fee & Free Installation)
200/20Mbps - R1415 (Free Set-up Fee & Free Installation)
200/200Mbps - R1515 (Free Set-up Fee & Free Installation)
1000/100Mbps - R2515 (Free Set-up Fee & Free Installation)
 
Ronald-RocketNet said:
4/1Mbps - R455 (R500.00 Set-up Fee)
20/2Mbps - R705 (R500.00 Set-up Fee)
20/20Mbps - R805 (Free Set-up Fee)
50/5Mbps - R905 (Free Set-up Fee)
50/50Mbps - R1005 (Free Set-up Fee)
100/10Mbps - R1115 (Free Set-up Fee)
100/100Mbps - R1215 (Free Set-up Fee & Free Installation)
200/20Mbps - R1415 (Free Set-up Fee & Free Installation)
200/200Mbps - R1515 (Free Set-up Fee & Free Installation)
1000/100Mbps - R2515 (Free Set-up Fee & Free Installation)
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WOW! Thanks. I see that even the Gigabit fibre package is offered. :love:
 
speeds are terrible again on the 100/100 fiber the last couple of days
 

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Ronald-RocketNet said:
Client is on a 10/10 line and the Tenda AC10 would be ideal for a client with a 100Mbps and higher due to the Gigabyte LAN port on the Tenda AC10.

Just trying to save the client some money during this the festive.
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Signed up.... Let's hope it goes quickly
 
Has anyone else’s RocketNet been up and down since last night? I was down for 4 hours last night then it came back and now it’s down again for 2 hours so far

No reply from RocketNet support...
 
I'm really getting tired of just seeing Zendesk automated responses to my tickets. Its like there's no support people at all.

My last one from 3 weeks ago is still open - I received no feedback and the only reason I knew the problem was fixed is a friend-of-a-friend knows someone at Vuma they escalated it to...

Seriously if the support does not shape up i'm out of here.
 
neoprema said:
I'm really getting tired of just seeing Zendesk automated responses to my tickets. Its like there's no support people at all.

My last one from 3 weeks ago is still open - I received no feedback and the only reason I knew the problem was fixed is a friend-of-a-friend knows someone at Vuma they escalated it to...

Seriously if the support does not shape up i'm out of here.
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Hopefully they will get your problem sorted out today..I personally think all isps should have at least 2 ppl(one from 8am to 2pm)and the other from 2 to 10 working on.xmas and boxing day as well as new years..justin case..but thats just my.opinion
 
neoprema said:
Has anyone else’s RocketNet been up and down since last night? I was down for 4 hours last night then it came back and now it’s down again for 2 hours so far

No reply from RocketNet support...
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I have been experiencing intermittent issues today (happened 10 times in last 2 hours) but it hardly lasts a minute, if that. Not sure if it is everywhere though, could be a metro fibre issue. Are you on Metrofibre as well?

p.s. just noticed you mentioned vuma, so that is 2 fibre providers and one ISP - :unsure: If this intermittent issue lasts for another week, I will consider logging a ticket; it is minor annoyance for now.

p.p.s. - eish download speed.
 

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neoprema said:
I'm really getting tired of just seeing Zendesk automated responses to my tickets. Its like there's no support people at all.

My last one from 3 weeks ago is still open - I received no feedback and the only reason I knew the problem was fixed is a friend-of-a-friend knows someone at Vuma they escalated it to...

Seriously if the support does not shape up i'm out of here.
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Good day

Please note that your ticket number is #155935 and has been updated accordingly.

Regards
RR.
 
STORMERSFAN said:
Hopefully they will get your problem sorted out today..I personally think all isps should have at least 2 ppl(one from 8am to 2pm)and the other from 2 to 10 working on.xmas and boxing day as well as new years..justin case..but thats just my.opinion
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My guess is all companies (ISP's) are likely to have some such arrangement already. I occasionally work as a standby (not for fibre ISP) and I promise you, things are not that easy to sort out when almost everyone is in festive mood. So, I give all companies a bit of time to sort out issues in such periods. :)
 
I don't mind that communication is slow over holidays, since its not RocketNet's problem if Vuma breaks something anyway. But there should not be a delay between client->Vuma then.

I'm thinking it would be nice if we could just log these issues with Vuma directly. They _actually_ should be the ones with the 24x7x365 support although it seems they offload this to their ISPs. I remember working for an ISP in 2008 - i won't give the name but it was in the top 3 around at that time. We had a client outage on January 1st and ALL tech support staff involved had 1 hour turnaround time to be on-site and fixing the problem. It was like that for almost all issues.

Maybe i'm just demanding too much :)
 
2nd consecutive day, intermittently getting disconnected.
 

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neoprema said:
I don't mind that communication is slow over holidays, since its not RocketNet's problem if Vuma breaks something anyway.
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You are on vuma and I am on metrofibre. We both are having issues. It is highly unlikely that there is problem with Vuma as well as metrofibre at the same time.
 
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