Rocketnet - feedback?

tHeDarKLord said:
I think someone should warm the ISP's about this guy. I feel really really sorry for the next ISP that has to deal with this one. He seems to be a real problem. Jumping from ISP to ISP and complaining on hello peter about the bad service when he clearly does not know how internet works. ISP's out there be warned about this one.
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I am an afrihost's client for over 5 years, and the previous one was mweb, I was the client for over 4 years. I never had any complaint as same as THIS ISP. No matter what you said mr staff member, you should protect your company otherwise you will lose your job. however, you will lose your job anyway. :D

you and your company don't know what is customer service and networking, you will be out of business very soon.

PS: I also a client with you over 2 years. I don't know networking, how possible I am your client for 2 years? BS
 
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r00igev@@r said:
This thread is not boring!
View attachment 796325
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We honestly not here to cause drama, we really believe in what we do and we don’t do it for the money, everyone at RocketNet does what they do because we all love the industry and tech.

We always keen to help, and we help by pin pointing issues out immediately.
 
simons said:
We honestly not here to cause drama, we really believe in what we do and we don’t do it for the money, everyone at RocketNet does what they do because we all love the industry and tech.

We always keen to help, and we help by pin pointing issues out immediately.
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Mr CEO,

if you and your staffs respect THIS customer, yesterday, your staffs should just say, "let us see what is the problem we will come back to you later." I am telling you NOTHING will happen afterward. I won't waste my time here to talk about how bad is your service and looking for a new ISP. you knew that already, your network is not stable, sometime the lower speed will happen but it will be back a short period of time. if I was you, I WON'T phone to the customer and said "you are illegal downloading". and I WON'T keep saying that the fault is because of the customer EVEN IF that is TRUE. (actually my case is not, it is your fault).

WHAT I will do? I will apologize to my customer and will promise to investigate the root cause, if we found that is true, we will upgrade our system. THAT is a NORMAL CEO will do.

understand now Mr CEO?
 
DreamKing said:
Mr CEO,

if you and your staffs respect THIS customer, yesterday, your staffs should just say, "let us see what is the problem we will come back to you later." I am telling you NOTHING will happen afterward. I won't waste my time here to talk about how bad is your service and looking for a new ISP. you knew that already, your network is not stable, sometime the lower speed will happen but it will be back a short period of time. if I was you, I WON'T phone to the customer and said "you are illegal downloading". and I WON'T keep saying that the fault is because of the customer EVEN IF that is TRUE. (actually my case is not, it is your fault).

WHAT I will do? I will apologize to my customer and will promise to investigate the root cause, if we found that is true, we will upgrade our system. THAT is a NORMAL CEO will do.

understand now Mr CEO?
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Many thanks for your concerns [mention]DreamKing [/mention]

Unfortunately the comments you made above are not true nor are they accurate.

I simply asked what you were downloading, and you stated that you were downloading “Torrents” I then proceeded to ask you whether you were aware if that is legal, as many customers are not always aware of the issues around this.

I then proceeded to show you that your line has been maxing out at full throttle and tried to explain to you that, if your downloading and using the full speed of your line, you won’t get that on another device as your using all the line speed.

Unfortunately you screamed and shouted at me and had no intention of receiving advise or help.

We would like to state on the record that our network has no issues, and we have proof of this in our stats as we can see your line utilization.

We will not apologize to you as we have no reason to, as you are at fault.

I’m happy to show the stats of your line to you if you like?
 
simons said:
Many thanks for your concerns [mention]DreamKing [/mention]

Unfortunately the comments you made above are not true nor are they accurate.

I simply asked what you were downloading, and you stated that you were downloading “Torrents” I then proceeded to ask you whether you were aware if that is legal, as many customers are not always aware of the issues around this.

I then proceeded to show you that your line has been maxing out at full throttle and tried to explain to you that, if your downloading and using the full speed of your line, you won’t get that on another device as your using all the line speed.

Unfortunately you screamed and shouted at me and had no intention of receiving advise or help.

We would like to state on the record that our network has no issues, and we have proof of this in our stats as we can see your line utilization.

We will not apologize to you as we have no reason to, as you are at fault.

I’m happy to show the stats of your line to you if you like?
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you can see that how stupid you are dealing with customers

I really have no word for you. you said not true is not true. that is no point to keep arguing.

but anyways, enjoy to be a CEO.
 
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