wingnut771
Honorary Master
you'll only get a refund (prorata) from telkom if your line was down completely due to a fault.
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Question of the Day: Have you ever been to an airshow?
Rocketnet - feedback?
- Thread starter mattproctor
- Start date
DreamKing
Honorary Master
I didn't cancel my service earlier, I did give them more than a month notice, they cancel my service because I am "abusing" him. In fact, if they investigate what is the problem properly, that will not have such problem and it is wasting my time. I really don't want to see such mess.
do you see that they ever responded to the speed question after I posted the pics? they just cut me off, I gave them a special deal to silent me but that is not including no refund. actually if for me, I just give back the money and shut the people's mouths and then move on, only R739, what a big deal?
Hi All
I really do apologies for this, however the customer that goes by the name of DreamKing has asked us to cancel immediately and he wouldn’t post anything.
We waived the calendar months notice and agreed to his request.
As a company we stand up for what is fair and equitable and will not be bullied or held to ransom.
Again I would like to personally apologies to all on this thread for, exposing everyone to this “mudslinging”.
Hopefully we can use the forum and threads for what they are intended for, which is feedback to customers around issue and attending and helping customers learn and gain knowledge around fibre and the internet.
Hi Leno,
Apologies for this. We can confirm that we are working with FF to get your services upgraded as requested to 200/200. There has been some issues with the cancellation request, and then revoking the cancellation and now upgrade.
We will confirm once the upgrade has been done.
Normally upgrade should only take a few hours, but this case is different.
Thank you,
Warmest regards,
@RocketNet-Rep thanks for the call, I understand my line at FF is a bit complicated with the previous cancellation etc
joshuatree
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I see a lot of posts regarding this DreamKing character's issue have been removed and the thread has been cleaned up.
Who are being favoured here, the forum member or the service provider Rocketnet?
Seems to me more this DreamKing chap, after throwing his toys out of his cot.
Anyway.
Who are being favoured here, the forum member or the service provider Rocketnet?
Seems to me more this DreamKing chap, after throwing his toys out of his cot.
Anyway.
Hi There
We reported his actions and sent plenty of evidence to all the moderators as we can’t share everything publicly for various reasons, but it’s honestly unfortunate that people are so abusive. We are happy to work together with our customers for a solution, but unfortunately there was a lot of abuse and it became irritating to the rest of the MYBB forum community as he refused to send us an email to talk to us offline...
Just playing open cards, as that’s how we do business...
Again apologies to all the forum users for this...
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r00igev@@r
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Ja, the deleting by the moderators was overzealous. I was deleted for a popcorn gif.
I need therapy.
Ja, the deleting by the moderators was overzealous. I was deleted for a popcorn gif.
I need therapy.
View attachment 798817
Hey man
I think it’s more about the fact that the thread is not supposed to be a battleground, and it’s kinda spammy to have a fight over the public forum.
Again apologies for this
r00igev@@r
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No need to apologize, boet. It was minor and the guys here are all thick skinned.
In a few days that drops back into the next page and everyone forgets.
Or another thread becomes more active and everyone goes there and No need to apologize, boet. It was minor and the guys here are all thick skinned.
In a few days that drops back into the next page and everyone forgets.lurks... errr. trolls...
Thanks just not our style, but felt I needed to make a stand against people who abuse our staff.
r00igev@@r
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And now many more people know about Rocketnet than a week ago.
Not the objective...
Hopefully we can help people on the forum gain some knowledge.
electrofreeze
Expert Member
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electrofreeze
Expert Member
what is your fiber line speedJust did a test via the app and got this result
As you can see my 3 tests all done within minutes from each other all have varying results, I do find that Google Chrome, in particular, doesn't always give a true reflection of the data..
200/200Mbps
electrofreeze
Expert Member
so you are confirming that you are also experiencing issues, as you are also not getting your full speed?