Rocketnet - feedback?

[Annie.Conway]

I've been with Kiklo for 3 months (apparently they have a mandate for that time in our estate?) - not sure the mandate is legal to reinforce.

They've been fine. Service delivery ok. The line physically went down on a Saturday and they aren't open on the wkend to correct it so that was frustrating.

I see Rocketnet prices seem amazing - anyone used them? Metrofibre installed our line.

I was with them for 3 years from the time fibre was installed in our estate. At first they were climbing over each other to get to help me. Slowly that eagerness went away. Then they wouldn’t talk, wa only. Then even wa’s took days to respond to and the line kept dropping. So I just gave up and fired them, thinking there’s 100’s of isp’s out there. Turns out they’re ALL useless!

 

[Annie.Conway]

Hats off to rocketnet and openserve

Placed an openserve new install on 7 September. Up and running today.

1 week from order to installation and activation.

Was expecting 4 to 6 weeks

That’s incredibly long for flicking a switch!

 

[alqassam]

That’s incredibly long for flicking a switch!

Eh. Was a new install openserve ran over100m of cable

 

[ENIAC]

This is what i'm dealing with multiple times a day.

 

[abudabi]

This is what i'm dealing with multiple times a day.

What does a pathping or winmtr give you? Should give an indication where it's happening.

 

[JohnJuniorV3]

Anyone else struggling with certain applications and access? I cannot use Discord or League of Legends, just won't connect on all my devices on the network...

 

[DrJohnZoidberg]

@simons Something looks very broken with international traffic currently. Don't see any notices on the status page.

 

[JohnJuniorV3]

@simons Something looks very broken with international traffic currently. Don't see any notices on the status page.

I think Seacom might be having issues?
I can't load certain pages once again: Discord, League of Legends or pretty much any voice application.

 

[DrJohnZoidberg]

I think Seacom might be having issues?
I can't load certain pages once again: Discord, League of Legends or pretty much any voice application.

It seems to have been resolved, was intermittent but seems fine now.

 

[DrJohnZoidberg]

@simons Still no news on getting gigabit on Octotel? I see most other ISPs have the option now so I'll have to cancel my Rocketnet account and move over if you still don't have anything by the end of January next year.

 

[JohnJuniorV3]

Anyone else down?

 

[electrofreeze]

very slow with youtube not working just buffering

 

[ENIAC]

I'm completely down, website also down it seems

 

[daWolf]

Anyone else down?

Yup, completely down and also unable to access their website.

 

[CrenulateInk98]

Also down on my end. Cant get through to the suppport either

 

[neoprema]

I'm completely down, website also down it seems

Was just about to ask. My RocketNet connection is dead too.

 

[CrenulateInk98]

I hope its just a fault and not something else

 

[alqassam]

Just got home and no connection

 

[alqassam]

We are aware of an issue. Apologies for this inconvenience.
Clients will have limited to no connection at this time.
Engineers are busy with the needed investigations and repairs to resolve this ASAP
PLEASE DO NOT PRESS THE RESET/RST BUTTON ON THE ROUTER.
THIS IS BEING TREATED WITH HIGHEST URGENCY
Thank you for your patience. Rocketnet Support.

 

[CrenulateInk98]

Thanks @alqassam . Seems not everyone got the notification