RSAWEB uncapped Service

RSAWEB. They say it takes up to 21 days. Just quoting the terms and conditions.
 
Thanks for the feedback. I also do note that everyone has complaints with almost every ISP service provider., even Cool Ideas, which I must admit is up there as one of the best, reputation wise. I was considering Crystal Web, but their price went up while I was doing so. I sent them the hellopeter complaints and they did respond generally.
Do you have any other issues with them.
 
I will take up the 6 month issue and the R2500 cancellation issues with RSAWEB and tell you what they say.
 
hereandthere said:
Thanks for the feedback. I also do note that everyone has complaints with almost every ISP service provider., even Cool Ideas, which I must admit is up there as one of the best, reputation wise. I was considering Crystal Web, but their price went up while I was doing so. I sent them the hellopeter complaints and they did respond generally.
Do you have any other issues with them.
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Exactly no ISP is perfect, we all drop the ball at some point and we rely on many many other parties who all also drop the ball at some point or another :).
 
Just to give feedback, RSAWeb agreed to my requested contract changes, so I signed up.
Openserve were so darn quick, I had the line in after a few days.
The 'projects' team at RSAWeb are terrible communicators. Absolutely no feedback to emails and didn't follow through on promises to return calls, but the Tech Support guys were sympathetic and I guess they'll be my team going forward, so that's the main thing. I got my router today which was quick, despite the communication hiccups and again good service from the tech support after I called on set up. So far so good.
Haven't done much yet, but looking at a few you tube videos without any problem, but now when I did a speed test on wireless I was dismayed to see first a download of around 13mbps (just before 9pm) and then it dropped to below 1 the next time - a little while ago! I am supposed to be getting 20. This was on my laptop. Tried on my phone immediately afterwards and got 7.3 download and 2.3 upload.
Does this make sense?
 
hereandthere said:
Just to give feedback, RSAWeb agreed to my requested contract changes, so I signed up.
Openserve were so darn quick, I had the line in after a few days.
The 'projects' team at RSAWeb are terrible communicators. Absolutely no feedback to emails and didn't follow through on promises to return calls, but the Tech Support guys were sympathetic and I guess they'll be my team going forward, so that's the main thing. I got my router today which was quick, despite the communication hiccups and again good service from the tech support after I called on set up. So far so good.
Haven't done much yet, but looking at a few you tube videos without any problem, but now when I did a speed test on wireless I was dismayed to see first a download of around 13mbps (just before 9pm) and then it dropped to below 1 the next time - a little while ago! I am supposed to be getting 20. This was on my laptop. Tried on my phone immediately afterwards and got 7.3 download and 2.3 upload.
Does this make sense?
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You need to perform the speedtest over a cabled connection to accurately test what you are getting, even if the laptop is in the same room as the router the test should be done over cable.
 
Thanks! I will do so. BTW Wass in the same room and purchased their upgrade recommended TPLink dual router.
 
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hereandthere said:
Thanks! I will do so. BTW Wass in the same room and purchased their upgrade recommended TPLink dual router.
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Probably RSAWeb not having enough IPC capacity during consumer evening peak.

*cough*should've gone with cisp*cough*
 
Syphonx said:
You need to perform the speedtest over a cabled connection to accurately test what you are getting, even if the laptop is in the same room as the router the test should be done over cable.
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Why?

It’s not like the line is being capped by wireless throughout at that speed.
 
Anyone know what the "peak" time is that RSAWEB fibre users get shaped / stopped from torrenting?

Tried a torrent file yesterday afternoon and although it connected to multiple seeds it was getting 0 speed - like max 5kb/s if anything at all. Is this known with RSAWEB fibre uncapped?
 
cam182 said:
Anyone know what the "peak" time is that RSAWEB fibre users get shaped / stopped from torrenting?

Tried a torrent file yesterday afternoon and although it connected to multiple seeds it was getting 0 speed - like max 5kb/s if anything at all. Is this known with RSAWEB fibre uncapped?
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I downloaded a torrent last night to test for a buddy at that was at 7 and I was getting about 500KB
I am doing a different torrent now (1.803) and getting 400KB

I guess they to tackle you when you are going crazy downloading but if not, they prob not gonna bother.
 
interesting - my account has just started so i haven't downloaded much at all. I tried another torrent this morning at 6am and got the same result (0 speed) so they are definitely blocking downloading for me during certain hours.
 
medicnick83 said:
I use RSAWEB's 20/20 FTTH package and I'm very happy with it.

Any Q's - ask away.

I've do MASSIVE amounts of data due to my streams (HD 1080p @ 60 FPS) and have no issues with the UNCAPPED part... so I can tell you myself "you can trust it"
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Any idea of total volume?
medicnick83 said:
I downloaded a torrent last night to test for a buddy at that was at 7 and I was getting about 500KB
I am doing a different torrent now (1.803) and getting 400KB
I guess they to tackle you when you are going crazy downloading but if not, they prob not gonna bother.
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Knowing that after hours usage doesn't count towards any throttling/shaping usage threshold would be useful...
cam182 said:
interesting - my account has just started so i haven't downloaded much at all. I tried another torrent this morning at 6am and got the same result (0 speed) so they are definitely blocking downloading for me during certain hours.
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Their FUP policy is waay too vague :(

I need torrents to work- can be after hours but they must work.
 
medicnick83 said:
How much data you doing?

Check via your "MyRSAWEB" and tell us...
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I'm on Telkom ADSL still- I'm looking at fibre providers for when my area goes live.

Averaging about 600GB/m but that'll go up with a faster line speed.

I'm not looking for 24/7 torrenting but I'd like to know I'm able to do a fair amount. It'd be useful to know if scheduling is worthwhile too. Their vague FUP doesn't help :(

How's the 1GB of data they provide? Full LTE on MTN?

EDIT: Let's call it a TB/m. How much are you using? No shaping or throttling (worse!) so far?
 
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The 1GB of data is on MTN as far as I can tell - I haven't used my "mobile data" in a month or so but it was on MTN last time I checked and I had no issues with it.

With my streaming, I upload and download quite a bit of data - 1TB isn't an issue (for me) and I torrent "now and again" and I don't have issues with it at all.

I haven't had any bad experiences with shaping or throttling.

I tried to check on my usage this month and I can't post it because it's not correct - I hardly streamed in September and yet the usage doesn't look right - it's like it isn't correct but I'm going to chat to Dylan Hunt shortly about that.
 
medicnick83 said:
The 1GB of data is on MTN as far as I can tell - I haven't used my "mobile data" in a month or so but it was on MTN last time I checked and I had no issues with it.

With my streaming, I upload and download quite a bit of data - 1TB isn't an issue (for me) and I torrent "now and again" and I don't have issues with it at all.

I haven't had any bad experiences with shaping or throttling.

I tried to check on my usage this month and I can't post it because it's not correct - I hardly streamed in September and yet the usage doesn't look right - it's like it isn't correct but I'm going to chat to Dylan Hunt shortly about that.
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Thanks.

I reckon these ISPs are all pretty similar. 1GB of data for the same price as the competition sweetens the deal.

Their team have been pretty good on the sales side, hopefully I don't need to deal with support at all...
 
cam182 said:
interesting - my account has just started so i haven't downloaded much at all. I tried another torrent this morning at 6am and got the same result (0 speed) so they are definitely blocking downloading for me during certain hours.
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The same here. The are denying it but clearly they throttling.
 
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