S6 explodes in my pocket

[Rickster]

Samsung has replaced it.

No questions asked?

 

[Demon7]

Naturally I'm teasing. But yes. I concur. I'f it happened to my S6 - you can bet there would be a schitstorm if they tried to fob me off...

You know what the real kicker is...
When I complained that their treatment of me as a loyal customer was poor, a gentleman john.h@samsung.com, obviously did some research into me, started name dropping CEO of my company saying he would have a word with them about me...

WTF...

 

[Baise]

Hectic ...

 

[Demon7]

No questions asked?

Oh, many questions asked... I even had to produce witnesses.
Luckily there were people who stopped to help me and I got their numbers s witnesses.

 

[Jet-Fighter7700]

Seriously though, an apology for the inconvenience is the least they could have done.

did you use pirated batteries? or replace yours at any point?

could it be it was really hot in the car, and the phone was doing something when it happened?

sure you ruined your trousers, literally and figuratively as well.

 

[$m@Rt@$$]

How old was it?

 

[Demon7]

S6 is glass all round.. no access to battery.
Luckily I was wearing a jeans, (it was a Friday), so jeans pocket black, but not scorched..
My seat belt I noticed, is burnt.

 

[skeptic_SA]

did you use pirated batteries? or replace yours at any point?

could it be it was really hot in the car, and the phone was doing something when it happened?

sure you ruined your trousers, literally and figuratively as well.

S6 doesnt have a removable battery.

 

[Demon7]

How old was it?

Less than a year old.

 

[skimread]

You know what the real kicker is...
When I complained that their treatment of me as a loyal customer was poor, a gentleman john.h@samsung.com, obviously did some research into me, started name dropping CEO of my company saying he would have a word with them about me...

WTF...

Is it a corporate contract or personal?

 

[Viper25]

Scary. :wtf:

 

[Vegeta]

What if it happened whilst you were asleep. By the time you wake up the room was full of smoke and the curtains and ceiling on fire.

You think that's possible?

 

[skimread]

http://mybroadband.co.za/vb/showthr...rvice-Location?p=246109&viewfull=1#post246109

You can speak to John Houston (Assistant Manager at Samsung Service Centre in Midrand).
He will be able to help you out. His phone number is 011-545-6219.
Alternately, his email is john.h@samsung.com.

From a 2005 post. The e-mail address matches

 

[Necropolis]

Samsung has replaced it.. hence the reason for me only posting about it a week later.
What irks me is that there was no concern for me at all...
No apology, no reassurance that they take the matter seriously and will try and identify what the cause was.
They literally treated me like someone trying to put one over them... wanting a payout or something.

I have still not received so much as a personal call from someone in management, to at least give me some TLC.

What makes you entitled to that?

You take the risk of carrying a phone around in your pocket - that's hardly Samsung's fault.

 

[ld13]

Hmmm... this is concerning. What container would be able to withstand the heat generated by something like this? Got a few phones at home that is now slowly becoming a fire hazard it seems.

 

[biometrics]

What makes you entitled to that?

You take the risk of carrying a phone around in your pocket - that's hardly Samsung's fault.

A pocket is where most people carry it.

 

[blowdart18]

Surprised they didn't make you sign a waiver and non-disclosure agreement with all that is happening at Samsung. You have almost been given free reign to spread this far and wide.

 

[Jet-Fighter7700]

S6 doesnt have a removable battery.

k, thanks, didnt know that,
but did the phone go if for servicing? where it got a battery change?

I mean its exceedingly rare for something like this to happen, I mean they test the batteries to destruction when they are made,
and that popping noise was the safety slots opening to let the pressure escape, but not catch fire.

if we were a society like in America, you could now become a millionaire by suing Samsung,

unfortunately here in SA, you'll just get a lollypop to say sorry...

I still think you should ask at least if there is a chance for success...

 

[The_MAC]

What makes you entitled to that?

You take the risk of carrying a phone around in your pocket - that's hardly Samsung's fault.

Um, because he bought a phone, not a toaster

 

[maumau]

k, thanks, didnt know that,
but did the phone go if for servicing? where it got a battery change?

I mean its exceedingly rare for something like this to happen, I mean they test the batteries to destruction when they are made,
and that popping noise was the safety slots opening to let the pressure escape, but not catch fire.

if we were a society like in America, you could now become a millionaire by suing Samsung,

unfortunately here in SA, you'll just get a lollypop to say sorry...

I still think you should ask at least if there is a chance for success...

Also interested in this. Did OP buy the phone new? Did he use only Samsung charger? etc

I don't understand why this hasn't made headlines. It could be as dangerous as the exploding Note 4. God forbid somebody gets hurt.