Honestly, have you or anyone that you know of, ever participated in such a survey?

Personally, I doubt the validity of the results of these kinds of "surveys".

How exactly did they arrive at these numbers?
 
I am a customer with Absa and Fnb, and have to say that both gave me pleasant experiences in the last few years. I can't remember when last i had a bad expertience with any of them.
 
Honestly, have you or anyone that you know of, ever participated in such a survey?

Personally, I doubt the validity of the results of these kinds of "surveys".

How exactly did they arrive at these numbers?
Calling it a survey is actually not totally correct. If it is DatEQ (BrandsEye) then it is sentiment analysis based on Social Media.

A couple of possible issues with this:
1. Only publicly accessible social media and web sources, of which Twitter is about the only game left in town regarding publicly readable posts. So this is primarily Twitter data.
2. The categorisation of the content has to be down using keywords, so like: Find all posts containing the words Hate + BankName + Website Down = Categorise as downtime. So the categorisation is only as good as the filter that has been written.
3. Sentiment classification is around 60-70% accurate on a good day, although Brandseye used to do manual classification back in the day.

There are more accurate measures (Expensive), that the banks use internally but probably won't share publicly. Internal trackers are generally survey-based and use the same or a similar panel of people over time.
 
Honestly, have you or anyone that you know of, ever participated in such a survey?

Personally, I doubt the validity of the results of these kinds of "surveys".

How exactly did they arrive at these numbers?
Agreed. Data sources should be made public together with the reports. I don't want to see graphs; I want CSV files.

EDIT: even the data could be rigged lol
 
Why do people bank with Standard Bank?
As in I mean what's the attraction above other banks?
 
Why do people bank with Standard Bank?
As in I mean what's the attraction above other banks?
UCount level 5.

R10 per litre of fuel, 20% back in grocery spend. I make back R2-3000 every month on Ucount. Have to say the World Traveller card could be less local junk and better travel access.

Any fraud on my account is quickly refunded. Capitec refused to refund R20k stolen by someone that withdrew is at Shoprite in Mpumalanga. They are honestly the worst.

Ans about 80% is run via AI and Robotics. So any loan application is instant without the need for human intervention really.

Just better lounge access on the credit cards and I will upgrade.

But Ucount is better. My friend and I compares that and Ebucks and for about the same he will only score R300 per month.

If you plot correctly then Standard is best. I hated going to an FNB branch even for my paypal. I wrote SARS a letter saying I wont withdraw any more paypal till FNB is the only one and just leave all the dollars there. So I was told thats fine for me.

I have banked with all of them. Nedbank is great too but then only on Private Wealth. Great reduced loans. I know some that got prime less 4% on car loans.

Investec is very good....if you can afford it.

if you come from dealing with a banker and now have to do it yourself via Std you may hate them.

Their internet Banking has apply for loan or invest and will give you personalised rates for whichever you click on. Yip you can see all investment options all at once then apply immediately and there you go. Same with loans. All their loans pay same day. No need for consultant really.

Bond approval took 10 minutes. I waited a week for FNB, Nedbank 2 days.
 
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UCount level 5.

R10 per litre of fuel, 20% back in grocery spend. I make back R2-3000 every month on Ucount. Have to say the World Traveller card could be less local junk and better travel access.

Any fraud on my account is quickly refunded. Capitec refused to refund R20k stolen by someone that withdrew is at Shoprite in Mpumalanga. They are honestly the worst.

Ans about 80% is run via AI and Robotics. So any loan application is instant without the need for human intervention really.

Just better lounge access on the credit cards and I will upgrade.

But Ucount is better. My friend and I compares that and Ebucks and for about the same he will only score R300 per month.

If you plot correctly then Standard is best. I hated going to an FNB branch even for my paypal. I wrote SARS a letter saying I wont withdraw any more paypal till FNB is the only one and just leave all the dollars there. So I was told thats fine for me.

I have banked with all of them. Nedbank is great too but then only on Private Wealth. Great reduced loans. I know some that got prime less 4% on car loans.

Investec is very good....if you can afford it.

if you come from dealing with a banker and now have to do it yourself via Std you may hate them.

Their internet Banking has apply for loan or invest and will give you personalised rates for whichever you click on. Yip you can see all investment options all at once then apply immediately and there you go. Same with loans. All their loans pay same day. No need for consultant really.

Bond approval took 10 minutes. I waited a week for FNB, Nedbank 2 days.
Thank you for the detailed reply. Was not aware of Ucount, will have a look into it.
 
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