Screamer sucks

cda

Senior Member
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For ages now, Screamers' transparent web cache has been completely useless. It constantly returns a Squid error page with a DNS failure.

I told the supposed Screamer representative on MyBroadband about this, and he assured me they knew and were working on it. How could they not know, surely some employee or staff of Screamer actually makes use of their own service?

I eventually gave up on waiting for this to be fixed, and diverted my web traffic over another port into a network that I control (and run properly).

It was then, while trying to debug a clients server, that I found some other unsavoury things.

Code:
coffee ~ # telnet 196.212.55.130 25
Trying 196.212.55.130...
Connected to 196.212.55.130.
Escape character is '^]'.
220 relay.screamer.co.za ESMTP Postfix

Great, they force me through their SMTP server too. I wonder how well they run that...

That's bad enough, I can somewhat understand catching SMTP to prevent their single NAT gateway (sad) from getting blacklisted, but it gets far worse.

On 22/08/2009 at 09h00 I lost all semblance of DNS resolution. The DNS server (172.17.0.10) was completely unresponsive to DNS queries.

So I did what all technically minded people do, I kicked it out of my resolver config and went to root queries. Bind then told me all the root servers were lame. Had the world somehow plummeted into darkness? No

Code:
coffee bind # tcptraceroute -n 192.5.5.241 53
Selected device ppp0, address 10.0.64.157, port 59183 for outgoing packets
Tracing the path to 192.5.5.241 on TCP port 53 (domain), 30 hops max
 1  10.0.64.253  39.047 ms  39.888 ms  39.543 ms
 2  172.11.11.1  44.865 ms  45.127 ms  44.662 ms
 3  10.254.253.254  44.915 ms  44.872 ms  44.912 ms
 4  192.5.5.241 [open]  44.918 ms  54.826 ms  55.068 ms

They transparently redirect port 53 too!

Fortunately I can direct my DNS queries over OpenVPN to IS who actually know how to provide Internet access.

I pay for access to the Internet, not access to the bits Screamer decides. Considering how badly these services are clearly provisioned, it would be very nice if people with technical knowledge could work around them without being _forced_ to use broken services through stupid transparent proxies and service redirects.

I have a standing order with Telkom for an ADSL circuit, when they finish smelting the new copper wire, I will be downgrading Screamer to a 500MB package and use it for redundancy. Some of us actually work from our internet connections, we can't afford to sit around and wait for you to get a clue.

If you want to be competition to the other providers out there, grow up and start learning how to offer decent service continuity at the very least.
 
I had an international business call scheduled for 9am (using VoIP and some virtual worlds software) ..... couldn't make it happen, which is quite embarrassing.
 
@ WOWforlife We sent out an e-mailer advising our clients that we were doing maintenance at 09h00. If you did not receive it please PM me so we can double check your contact details.

Thanks
 
@cda
We are upgrading our cache servers as we speak so these issues should be resolved by next week.
Please PM me your contact no, (as I requested from you in a PM last week) so that I can get one of our engineers to phone you and see what can be done to correct your experience.

Thanks
 
@ WOWforlife We sent out an e-mailer advising our clients that we were doing maintenance at 09h00.
Thanks

Pfft. Hands up if you got that email. I'm betting no one.
 
@cda
We are upgrading our cache servers as we speak so these issues should be resolved by next week.
Please PM me your contact no, (as I requested from you in a PM last week) so that I can get one of our engineers to phone you and see what can be done to correct your experience.

Rather not, if it's not clear "what can be done" from what I've posted here, then that's an even more serious problem.

And really, how hard would it have been to divert traffic around stuff that you were doing maintenance on.
 
@ WOWforlife We sent out an e-mailer advising our clients that we were doing maintenance at 09h00. If you did not receive it please PM me so we can double check your contact details.

Thanks

I wonder why they do maintenance during business hours? :eek:
 
It was 09h00 on a Sat morning:confused:

Which for a lot of people is still business hours. Sunday afternoon might have worked or even in the evenings... just because you aint working on a Saturday it doesn't mean the rest of the world is also standing still.:confused:
 
It was 09h00 on a Sat morning:confused:

I still don't see any Screamer customers saying they recieved notice.

Also don't see why you (were, I see it no longer is the case - so thank you for that) transparently redirect all DNS queries to your servers, and take them down for maintenance at the same time as not releasing that redirect.
 
i recieved sms notification that work as been done.
as well as an email.
 
I dont have WiMax but do get notified if somethings going on.

I find it strange that you're battling like you are 'cause I found their servicde MUCH improved.

My Screamer connection beats even Vodacom 3G where I am.

Try and get things sorted with Screamer, it'll be worth it in the end.:D
 
Suddenly all is impossibly slow, disconnects and massive packet loss... Welcome to the world of overloaded WiMax tower bleedout...
 
Suddenly all is impossibly slow, disconnects and massive packet loss... Welcome to the world of overloaded WiMax tower bleedout...

We do not overload our towers, ever.

PM me your account or login details and we will check your connection.
 
My connection has been really poor since last week Friday. I understand that the backhaul provider has an issue that was due to be rectified yesterday but the problem persists.

To clarify:
* Pings to my WiMax tower are good - the usual 0.5% packet loss
* Ping to Google are poor - about 10% packet loss.

The situation is worse during the day than late in the evening.
 
My connection has been really poor since last week Friday. I understand that the backhaul provider has an issue that was due to be rectified yesterday but the problem persists.

To clarify:
* Pings to my WiMax tower are good - the usual 0.5% packet loss
* Ping to Google are poor - about 10% packet loss.

The situation is worse during the day than late in the evening.

Yup, intolerable at the moment.

WoW - don't even bother trying

My VoIP stuff to FNB and IS - all f-ed up

Doing some work at the moment with Google Maps API - insanely painful...

Considering my CPE is wide open (default Alvarion password) I checked my signal strength, everything is 100s, definitely a network issue.

Screamer speed test doesn't open...
 
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