Screamer WiMax

I have TRIED playing Battlefield BC2 for the past week and a half.

I constantly get disconnected after roughly 10min. Everytime.
This is EXACTLY the same as World of Warcraft.

How do Axxess, WebAfrica and all other ISPs get it right, but Screamer can't.

Why?

I have contacted screamer about this, but have had no resolution.

Don't worry. I tell ALL my fiends and fellow employees - even visitors, that Screamer is ABSOLUTELY the WORST ISP.

I even enquired about changing my contract to the newer ones, but I must cancel and then apply again! WTF!

I'm paying R770 pm for 5GB and +- R200 telephone package.
Ridiculous.

f**k, I hate Screamer.

A recent telephonic call to their support details the cretins at work;

"ME: Hi. username ****. Could you assist please

Cretin: Sure. What's the problem

Me: I have tried for the better part of 1 1/2 weeks to play Battlefield Bad Company 2. However I keep getting disconnected every 10min.

Cretin: Umm. Sir, it could be due to you reaching your line cap

Me: Righhhht. Explain please.

Cretin: Well, there might be too many people connecting to the server.

Me: * laughing a little * What has that got to do with my cap?

Cretin: * after a slight pause * Sir, I'm going to ask Niels for his help

Me: Will you guys get back to me, regarding this issue - with a resolution?

Cretin: Yes, Sir."

The rest of the conversation was me saying thank you and putting the phone down.

I am still waiting for a resolution, or ANY feedback.
 
Hi Guys

The major storms over the weekend has affected some areas and the techies are working through the night to have everything up and running by Mon morning.

@identity
Please PM me your account no so I can follow up on your connection.
 
PM me your account no and cell no and I will check that it is correct on our database

JustinB said:
Hmmm... how'd you arrange that?

I also didn't receive notification of the upgrades now that i think about it, maybe screamer hasn't got my details captured...

Howzit - how can i update my details?
Click to expand...
 
Seems like no international traffic or dns connectivity on the Brentwood park tower.
 
As a number of you know we triple source our upstream international broadband so that we have some measure of redundancy.
At the moment 2 of those suppliers, Seacom and Neotel BOTH have cable issues which means that some of our clients are sharing whatever stable throughput we are getting which means that your speeds and latency will have deteriorated.
We have been given an ETA of this afternoon to have this fixed and will keep you posted.
 
I was playing BC2 last night fine... Wicked game.

One thing I could not do was download the stupid 300MB patch... it kept timing out and dying on Screamer so I used my 3G ($$$$$$ :( ) to download the patch. I think it was just the whole Seacom cockup though.
 
howzit said:
At the moment 2 of those suppliers, Seacom and Neotel BOTH have cable issues which means that some of our clients are sharing whatever stable throughput we are getting which means that your speeds and latency will have deteriorated.
We have been given an ETA of this afternoon to have this fixed and will keep you posted.
Click to expand...

Right, that explains what I was saying :P Pretty much every provider is having that issue.

Local works fine though (and BC2 is local...)
 
Idd, FYI anything to do with IS is total cock up this morning. Hats off to you screamer ! You guys have finally sorted out your goodies. I'm a happy customer of yours for the first time in over a year.
 
Don't know about you guys but i was down the entire week end and its dreadfully slow. tried pinging yahoo. get 50 % loss. Don't bother phoning Screamer because they just cut you off
 
newhere said:
Don't know about you guys but i was down the entire week end and its dreadfully slow. tried pinging yahoo. get 50 % loss. Don't bother phoning Screamer because they just cut you off
Click to expand...


Guys we are trying to make sure that you all have relatively acceptable browsing local and international with our redundant link arrangements. Gaming will probably be slow until Seacom is up and running again and we still dont know when that will be.
 
I have had NO international connectivity whatsoever since yesterday morning. DNS lookups all timeout and if I set local DNS servers then browsing just times out .
 
I can still connect to WOW even though the latency is slower and means I can't raid.
But I can use the time to create some Macros and do some account management and normal http browsing is fine.

This is a lot better than some of the other ISP's who dont have any international bandwidth at all (Afrihost, MWeb, cough cough).

Cudos Screamer
 
newhere said:
Don't know about you guys but i was down the entire week end and its dreadfully slow. tried pinging yahoo. get 50 % loss. Don't bother phoning Screamer because they just cut you off
Click to expand...

Newhere
Please PM me your account no and I will make sure someone contacts you.
 
well even with seacom being down and all the country running on mainly very over contended sat-3 bandwidth

my screamer 384 wimax is running at max speed getting between 44-50 kb's throughout the whole weekend on my rapidshare downloads :)

rock on screamer :)!!
 
Cant login into WoW or BF bad company 2 at the mo. Browsing seems to be okay though. I also got a wopping 6 - 8kb's download for my latest drivers from nvidia :( Ah well guess its puza Monday then
 
Meh, I realize the seacom cable went down and I'm back up and running now but my latency is really bad. Hopefully things improve. I have PM'd my account details to you Howzit.
 
My internet is down for the past two days, nothing is working. Oh wait, that is not new. Cannot wait to move to a new appartment and get Telkom
 
Hi Guys

The latest is that Seacom is routing some of their traffic via Mumbai while they continue with the repair. So although you might have seen an improvement in the speed and latency it is still not fixed and so will provide erratic broadband quality.

They are hoping to have the repair completed by the weekend..........
 
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