Screamer WiMax

Back up and running since Friday - CPE replaced as well and seems to be performing well so far.

Thanks Howzit and Screamer. :)
 
Slayeruser said:
Well, my connection died again on saturday. Phoned them, and now the call was set to higher technical escalation, or something like that.
Really now!!! need to get a solution urgently!!!
Click to expand...

Well, at least you had internet until now...
Mine has been useless since the 6th.
Just phoned them, and still have no resolution/reply.

Ridiculous.

If this carries on for another week, I have no choice but to seek legal council.
Enough is enough.
 
I have a further problem which developed over the last week: I can't connect with My Broadband off my Screamer connection.

Seems a bit of an extreme length to go to :D
 
techie came out finally ............ couldn't achieve much, connected me to Dalview, still having issues !!!! line speed dropped to 210kpbs - says the best they can do, still having dropped connections , say they can't help me anymore - my choice to cancel...............................
 
arj said:
techie came out finally ............ couldn't achieve much, connected me to Dalview, still having issues !!!! line speed dropped to 210kpbs - says the best they can do, still having dropped connections , say they can't help me anymore - my choice to cancel...............................
Click to expand...

Looks like something similar to me. I just want them to actually say to me "we can not help you" and give me a refund on my installation costs. Will probably go for the Vodacom special currently going on
 
Down again.. Just got SMS at 9.15 am has been down since 3am upstream provider they say.. When i did call they did not even answer...
 
Slayeruser said:
Looks like something similar to me. I just want them to actually say to me "we can not help you" and give me a refund on my installation costs. Will probably go for the Vodacom special currently going on
Click to expand...

well they came to me and said THEY CAN'T HELP ME - why all the frustration from the start, i await my refund calculation

NEVA EVA SCREAMER !!!
 
Anyone else having some lag issues at the moment ?
I get dcd kinda often since the maintenance on friday, but im also getting some strange lag in things like wow and skype.
Like it will be fine, then around a 10 second spike every so often.
Havnt had issues in a while though, but when screamer does maintenance, something normally goes wrong, so i was expecting it to be abit off.
Hopefully someone can help me. I they are going to call me tonight when im home from work, maybe theres a fix or something ive done wrong with my dns or gateway or something.
 
Cancellation done – received a call from the installer saying that I’d purchased the equipment from him and not Screamer HO – no refund due to me cos of outright purchase, direct contradiction to agreement I signed with Screamer HO, which states refund on sliding scale will be applicable, also does not have the money to refund me, must hang tang till end June, that is if I am going to get any money from him, contacted Screamer HO who apologised and said they will work refund but, “ refund only payable after 40days.” What the ?????

Back to square one with crappy service !!!!!!!!! I truly regret ever signing up with Screamer !

The positive, when the connection was up, it was up, no issues – but when down ………… that’s when you have to start to dance !!!! so frustrating ……. That is when you require the service!

This non customer service attitude extends itself right to the top – the only reason I had to utilise their services was due to no broadband connectivity in the area that I live, instead of capitalising on this, these individuals are driving customers away …….. how sad!!!
 
Hi arj,

I have also cancelled. Pm me and ill give you contact details for a new wifi solution. They ask same price but you get 2mb line and its synchronous. Upload and download speed is the same. Uncapped and unshaped. Contention ratio of 1:1. Best deal ive seen in years. And their service is top notch.

arj said:
Cancellation done – received a call from the installer saying that I’d purchased the equipment from him and not Screamer HO – no refund due to me cos of outright purchase, direct contradiction to agreement I signed with Screamer HO, which states refund on sliding scale will be applicable, also does not have the money to refund me, must hang tang till end June, that is if I am going to get any money from him, contacted Screamer HO who apologised and said they will work refund but, “ refund only payable after 40days.” What the ?????

Back to square one with crappy service !!!!!!!!! I truly regret ever signing up with Screamer !

The positive, when the connection was up, it was up, no issues – but when down ………… that’s when you have to start to dance !!!! so frustrating ……. That is when you require the service!

This non customer service attitude extends itself right to the top – the only reason I had to utilise their services was due to no broadband connectivity in the area that I live, instead of capitalising on this, these individuals are driving customers away …….. how sad!!!
Click to expand...
 
P00HB33R said:
Hi arj,

I have also cancelled. Pm me and ill give you contact details for a new wifi solution. They ask same price but you get 2mb line and its synchronous. Upload and download speed is the same. Uncapped and unshaped. Contention ratio of 1:1. Best deal ive seen in years. And their service is top notch.
Click to expand...

Hi, thx for feedback.

Hve PM you, appreciate it
 
P00HB33R said:
Hi arj,

I have also cancelled. Pm me and ill give you contact details for a new wifi solution. They ask same price but you get 2mb line and its synchronous. Upload and download speed is the same. Uncapped and unshaped. Contention ratio of 1:1. Best deal ive seen in years. And their service is top notch.
Click to expand...

PM sent.


No connection the whole weekend:twisted:
 
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