SEACOM problems may be resolved soon

Dear IS Customer

SMW4 Maintenance STILL IN PROGRESS, affecting Seacom traffic.

Seacom have indicated that SMW4 repairs are expected to be completed by midnight tonight (23h59 SAST).

IS team continue in efforts to urgently reroute international traffic via an alternate path today, working urgently with our international partners.

----------
Emergency Seacom Maintenance Notification.

AFFECTED SERVICE: International Consumer DSL, Clear Channel & Velocity AFFECTED POPS: international traffic between SA and London/New York START DATE: Sun 25 Apr 10 14h00 (SAST) END DATE: Tentative extension up to 30 April 2010 EXPECTED DURATION: Unconfirmed
IMPACT: Service interruption - no connectivity REASON FOR CHANGE: SMW4 repairs affecting Seacom traffic IS REFERENCE: Seacom

ADDITIONAL INFO:
Seacom has advised that repair maintenance work is still in progress, affecting traffic across the Seacom cable system

Regards
The IS GSC
TEL: +27 (11) 575 0055
email: [email protected]

Please note: do not reply to this email, as it is generated by an automated system. Thank you.
 
Gapz said:
Only IS bandwidth, SAIX seems fine..

EDIT: Ok SAIX not so fine :(
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SAIX will be a tad better due to the fact that they have more access to the SAT3 and SAFE cables. Nonetheless they will also be impacted by the seacom cable.... (the unshaped,diginet and dedicated accounts get priority - whatever bandwidth is over after that is shared by the rest.)
 
warchylde said:
SAIX will be a tad better due to the fact that they have more access to the SAT3 and SAFE cables. Nonetheless they will also be impacted by the seacom cable.... (the unshaped,diginet and dedicated accounts get priority - whatever bandwidth is over after that is shared by the rest.)
Click to expand...

Yeah true!

Just tried WA and intl is lekker fast lol! :P
 
Has IS canceled most of its SAT3 access before Seacom ? <<shakes head >>
 
kilos said:
Has IS canceled most of its SAT3 access before Seacom ? <<shakes head >>
Click to expand...

Not that I know of - I believe they have moved all their shaped accounts and low priority accounts to seacom and left only some SAT3 capacity available for overflow.... Which in this case wasn't nearly enough for all the ADSL users. They recovered quickly though as most of the IS based accounts can sortof work where the MWEB accounts are pretty dead atm. SAIX shaped also seem to be suffering a little (might be because of the higher demand on SAT3 I dunno - wish they would make a network diagram available so that we can see where what flows....Not like that will ever happen :) )
 
My MWeb ASDL uncapped has been virtually useless since Sunday (Up to then no proplems). I have just come off the phone from being pushed from pillar to post by MWeb. I was passed from 8 (EIGHT) different extentions. My question was "Can I have a refund for these 3 days and counting as my use of www is virtually nil"? I can't believe I was the first person to ask this! They said they would get back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If I don't pay the bill I don't get the service so surely if they don't provide the service then I don't pay the bill!!!
 
Howardxxxx said:
My MWeb ASDL uncapped has been virtually useless since Sunday (Up to then no proplems). I have just come off the phone from being pushed from pillar to post by MWeb. I was passed from 8 (EIGHT) different extentions. My question was "Can I have a refund for these 3 days and counting as my use of www is virtually nil"? I can't believe I was the first person to ask this! They said they would get back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If I don't pay the bill I don't get the service so surely if they don't provide the service then I don't pay the bill!!!
Click to expand...

It is possible that they might discount you for the 3 days but to be honest if they don't there wouldn't be much you can do. They didn't cause the fault and they have been doing their best to inform people about the progress the upstream provider has been making.
 
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Howardxxxx said:
My MWeb ASDL uncapped has been virtually useless since Sunday (Up to then no proplems). I have just come off the phone from being pushed from pillar to post by MWeb. I was passed from 8 (EIGHT) different extentions. My question was "Can I have a refund for these 3 days and counting as my use of www is virtually nil"? I can't believe I was the first person to ask this! They said they would get back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If I don't pay the bill I don't get the service so surely if they don't provide the service then I don't pay the bill!!!
Click to expand...

I am on Mweb and have been fine, absolutly no change, so i think you have other problems that you should look at.....
 
Spazmatic said:
I am on Mweb and have been fine, absolutly no change, so i think you have other problems that you should look at.....
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Then you're just lucky! I've been off and on for last few days, depending on how much bandwith is avail I guess. Hopefully their last report stands...and everything will be back to "normal" come midnight
 
Howardxxxx said:
My MWeb ASDL uncapped has been virtually useless since Sunday (Up to then no proplems). I have just come off the phone from being pushed from pillar to post by MWeb. I was passed from 8 (EIGHT) different extentions. My question was "Can I have a refund for these 3 days and counting as my use of www is virtually nil"? I can't believe I was the first person to ask this! They said they would get back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If I don't pay the bill I don't get the service so surely if they don't provide the service then I don't pay the bill!!!
Click to expand...

I have not had much problems with my MWeb uncapped account
Surfing and mail have been absolutely trouble free. Some minor issues with news during the work day.

Also Mweb sent me an emails both before outage warning me of potential issues and then on Monday informing of the prolonged outage as well as their plans. It was clearly stated that peer to peer (not that I use much) would be negatively impacted. But the use of the internet to me has not been affected. I can surf, do all the research I want, manage my website etc, without problems
 
Howardxxxx said:
My MWeb ASDL uncapped has been virtually useless since Sunday (Up to then no proplems). I have just come off the phone from being pushed from pillar to post by MWeb. I was passed from 8 (EIGHT) different extentions. My question was "Can I have a refund for these 3 days and counting as my use of www is virtually nil"? I can't believe I was the first person to ask this! They said they would get back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If I don't pay the bill I don't get the service so surely if they don't provide the service then I don't pay the bill!!!
Click to expand...

I also find it interesting that you say this as I too am on Mweb uncapped and I have not once had a situation where I was unable to access an international web page. My downloads have been a little eratic but even they have been acceptable considering the issue with cable. If it is your downloads you are referring to then I think you have no chance as the service is not designed for downloading.
 
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