SEACOM problems may be resolved soon

does web africa have backup routing? cause my Afrihost 50gb account is useless dead, but my web africa prepaid is running 100%, both are on the IS backbone....
 
webafrica pre paid is on saix not I.S & SaiX has been running fine cos they dont use Seacom
 
Howardxxxx said:
My MWeb ASDL uncapped has been virtually useless since Sunday (Up to then no proplems). I have just come off the phone from being pushed from pillar to post by MWeb. I was passed from 8 (EIGHT) different extentions. My question was "Can I have a refund for these 3 days and counting as my use of www is virtually nil"? I can't believe I was the first person to ask this! They said they would get back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If I don't pay the bill I don't get the service so surely if they don't provide the service then I don't pay the bill!!!
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hehehe good luck...3 days so 10%...tell me was it worth R50? even less on the smaller accounts...
 
LancelotSA said:
I also find it interesting that you say this as I too am on Mweb uncapped and I have not once had a situation where I was unable to access an international web page. My downloads have been a little eratic but even they have been acceptable considering the issue with cable. If it is your downloads you are referring to then I think you have no chance as the service is not designed for downloading.
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I have had serious issues with my citrix, VOIP, sharepoint etc... my normal browsing is fine (just a little slow). Fortunately I just finished a LARGE project so didn't need any downloads for now... can't confirm anything on the newsgroups front. Because of the affordability of the these accounts I accepted that there may be risks. I have in the meantime gotten myself a 1GB unshaped account from Nexus (SAIX) for my voip and Citrix connections (going through about a 1GB a day just for docs and VOIP which is getting a bit expensive) but in the long run I still believe the MWEB offer worthwhile.
 
LancelotSA said:
I also find it interesting that you say this as I too am on Mweb uncapped and I have not once had a situation where I was unable to access an international web page. My downloads have been a little eratic but even they have been acceptable considering the issue with cable. If it is your downloads you are referring to then I think you have no chance as the service is not designed for downloading.
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Not designed for downloading? I beg to differ. Read "Purpose" section of http://www.mweb.co.za/portal_content/uploads/Products_Services/pdfs/39938_uncapped_ADSL.pdf.
 
they mean for users like myself who download in excess of 600-850gigs monthly thats why i go for the uncapped express accounts instead, pay a little more but am able to get the amounts needed.
 
Affected Providers

Afrihost for one!

Here's the blurb - from the SEACOM consortium
Maintenance STILL IN PROGRESS - continuing.
This has been escalated to senior management level, and together with local and international partners, alternative routing is being urgently investigated.
The nature of the undersea cable repair work and the sea environment is affecting the time to repair.
Emergency Seacom Maintenance Notification​
.
AFFECTED SERVICE: International Consumer DSL, Clear Channel & Velocity
AFFECTED POPS: international traffic between SA and London/New York
START DATE: Sun 25 Apr 10 14h00 (SAST) END DATE: Estimated (tentative) 30 April 2010
EXPECTED DURATION: Unconfirmed
IMPACT: Service interruption - no connectivity :wtf:
REASON FOR CHANGE: SMW4 repairs affecting Seacom traffic
ADDITIONAL INFO:
Seacom has advised that repair maintenance work is still in progress, affecting traffic across the Seacom cable system.
 
crowbar2008 said:
I hope it is soon cause it is killing my business
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Same here - I've just returned from 2 Trade Fairs in China & with dozens of contacts/suppliers to get back to - I can't!

Thinking a business card & the wWw will suffice I dumped 99% of my suppliers brochures 'North of the Border'- as they weighed in at a hefty 50kg!! Now I'm up the creek paddle-less!!

I've resorted to calling some on the phone just to get going! Ouch!!
 
warchylde said:
It is possible that they might discount you for the 3 days but to be honest if they don't there wouldn't be much you can do. They didn't cause the fault and they have been doing their best to inform people about the progress the upstream provider has been making.
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That is a 'bend over and take it' attitude. The ISPs should definitely reimburse everyone for this 'inconvenience' (understated).

1. They should have decent backup systems in place in order to deal with such an event
2. They should have a Service Level Agreement (SLA) with their supplier (Seacom, IS, whomever) - so that they get reimbursed from them
3. Seacom in turn should have an SLA with the company doing the maintenance and so on

If this is not in place then no one is accountable and we can look forward to many more similar occurences in future. I feel that what has happened in unacceptable, and I want a refund
 
entity said:
That is a 'bend over and take it' attitude. The ISPs should definitely reimburse everyone for this 'inconvenience' (understated).

1. They should have decent backup systems in place in order to deal with such an event
2. They should have a Service Level Agreement (SLA) with their supplier (Seacom, IS, whomever) - so that they get reimbursed from them
3. Seacom in turn should have an SLA with the company doing the maintenance and so on

If this is not in place then no one is accountable and we can look forward to many more similar occurences in future. I feel that what has happened in unacceptable, and I want a refund
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No it isn't really. You are not paying for a business service. Those perks are only available to business packages and even then it's hard to enforce as the ISP's are still at the mercy of Telkom. I judge people/ISP's for what "IS" in their power to change not what isn't. Because of the age of the seacom cable there are also guaranteed to be growing pains... Eventually there will be redundency and as with every business MWEB most likely took a calculated risk going completely onto Seacom as the risks for an outage of this scale was relatively low untill (there will be redundent links by the end of June if I am not mistaken.)

You cannot buy an UNO and then moan to the sales man because it cannot drive 180Km/h 24/7. If you wanted that kind of service you would have bought a faster car with a maintenance plan that can do it. That's what the business accounts are for.
 
Afrihost is dead and my axxess account was dead, have not tried it again.
 
I fully agree with you and actually did try and call Mweb earlier to ask them the same question but after 45 min of being kept on hold, I gave up
 
native said:
Any know which of the service providers are affected in SA?
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One of my connections is AfriHost and they are affected by this. And as I am a capped subscriber, I am going to be wasting opportunity to use up my data for the month :(

Was looking to download a game or two on Steam (their midweek and weekend specials) and I lost out on all those opportunities too. Eish! :(
 
Axxess lite dead like hell, totally unusuable. I hope they will they will give us some free gigs for this downtime.
 
From M-Web:
Outage Num:7628
MWEB ADSL browsing outage affecting all regions
Based on the latest information to-hand the maintenance work on the Seacom undersea cable is now progressing well and there is a possibility that it will be completed ahead of schedule. The current estimate is around midnight on the 28th of April (tonight). Please note that these are estimates only and may change subject to weather conditions at sea. In the interim, the alternative international bandwidth that we have secured gives us about 65% of our normal operating capacity. Whilst we had hoped to have full (100%) redundancy in place, our upstream providers have been unable to meet their original commitments. As a result, there will be congestion on our international links and bandwidth intensive applications such as peer-to-peer will, unfortunately, have to remain on a low priority until our full capacity is restored. We will continue to monitor the situation on an ongoing basis and as and when we receive updates we will notify you via our Free The Web site and via our online outages noticeboard.
Start Date:2010-04-25 14:51:20
End Date:
Status:Open
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I compared them to isdsl.net this morning and ISDSL speed really sucks. I can log in with a 3GB ISDSL account or an Uncapped M-Web account and apart from trying to connect via ODBC (blocked) I am able to connect to most sites at least some of the time. Even FTP is working to some extent.
 
WHY, the hell, are we still on Seacom after 3days?????? Can anyone, knowledgebale please explain this to us? And who's going to pay for company's loss of business due to this???? All our IS hosted servers can connect to the rest of the internet and we setup a proxy for our clients, for now. but why should we go this route? Why doesn't IS, SAIX & Mweb resolve this issue?
 
you know that after reading all these other notifications i can not believe that i have not received one, not one single email from Web Africa!!!!

the only ones i have seen are the ones on their website, but those state that "they are aware of the problems & Saix technicians are attending to the problem"

frak, !!!! do they really know whats happening>??? i think we know more than them!!!!
 
Morph69 said:
you know that after reading all these other notifications i can not believe that i have not received one, not one single email from Web Africa!!!!

the only ones i have seen are the ones on their website, but those state that "they are aware of the problems & Saix technicians are attending to the problem"

frak, !!!! do they really know whats happening>??? i think we know more than them!!!!
Click to expand...

MWEB actually has a page dedicated to network notifications

http://www.mweb.co.za/helpcentre/NetworkStatusNotices/tabid/1765/Default.aspx
 
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