Sending back faulty hardware

Zewp said:
Wootware says I need to personally take care to get it to their warehouse, after which they will send it LG for inspection and then LG will decide whether they will replace it or not.

I really think this is ****ing unfair. I bought a faulty product from them and now not only am I going to be out a monitor for a week or more, but they can't even give me a guarantee that I'll get a new monitor. If this had happened at Makro they'd probably exchange it on the spot and sort out the rest with the manufacturer in their own time.
Click to expand...
goods taken back to makro also get sent back to supplier/repairer....
 
Swa said:
Well according to the CPA you should get a new replacement or refund as this doesn't fall under warrantee issues. Mileage on subjective issues like bleed do vary from manufacturer to manufacturer but if it's not within the norms for the price range you can still insist on this. The shop has nothing to lose as they can still sell a returned product in its original packaging if it turns out not to be defective.
Click to expand...
the key there is "in ALL its original packaging", with none of said coverings being torn.

but the way you speak its more about buyers remorse. CPA does NOT cover buyers remorse.
 
Swa said:
The shop has nothing to lose as they can still sell a returned product in its original packaging if it turns out not to be defective.
Click to expand...

They're losing if they're selling at a loss. Something like a monitor cannot be resold as 'new'; the value is now substantially less. Should the retailer just absorb this, and is it their fault?
 
PostmanPot said:
They're losing if they're selling at a loss. Something like a monitor cannot be resold as 'new'; the value is now substantially less. Should the retailer just absorb this, and is it their fault?
Click to expand...

No it's not. But they sell "service" that is what you pay for. Service to me would be replacing it and taking it up with their supplier. It's much easier to fight a fight if you have something to lose than fight it because you have to but lose nothing.
 
I bought a acer led screen few years back.. ON the website it stated on site warranty 3 years so I was ok ill take this screen any day. When I opened it had a stuck blue pixel in the middle of the screen it was horrible on your eyes. So I called them... acer said I can sent it the courier will pick it up... A week later its back.. With the same bloody blue stuck pixel. I call them and ask WTF?They tell me they wont replace it because there is not enough deadstuck pixel in the middle.I told him its BS it was DOA from day one. OK so after long fight they refunded me (about a month in fighting ) (me sitting without a screen).

So from the same shop I buy a ASUS LED 2ms 24ich .... It comes arrives with a stuck green pixel in the middle of the screen?:sick: First thing is I called the shop... They said courier it to them and I need to pay. (THE asus was also advertized with onsite warranty)That was incorrect but I just called asus they payed to pick it up. The shop send me a new asus screen with a RED stuck pixel :mad: Now this was getting to me it took 4 months for 3 screen with stuck pixel.... SO asus again picked up my screen and send my the 3rde Asus that I have till date with 0 problems.

But let me tell you ASUS helped me with the only shop that advertised the screen with onsite warranty. Asus called them and they had to pay for the couriers so.1+ asus
 
Pitbull said:
No it's not. But they sell "service" that is what you pay for. Service to me would be replacing it and taking it up with their supplier. It's much easier to fight a fight if you have something to lose than fight it because you have to but lose nothing.
Click to expand...

Are they not selling service on behalf of the manufacturer?

I agree with you from a consumer's perspective. But from an objective one, it's a grey area.
 
Pitbull said:
No it's not. But they sell "service" that is what you pay for. Service to me would be replacing it and taking it up with their supplier. It's much easier to fight a fight if you have something to lose than fight it because you have to but lose nothing.
Click to expand...

fact remains that the retailer is still entitled to have the supplier inspect said goods prior to repair/rwplacement/refund.
and if the item is found not faulty it can be returned to said client.
 
Venomous said:
fact remains that the retailer is still entitled to have the supplier inspect said goods prior to repair/rwplacement/refund.
and if the item is found not faulty it can be returned to said client.
Click to expand...

By all means, sure. But at least replace it with a temp one since your client doesn't have one while this one is in for a repair/inspection?
 
Pitbull said:
By all means, sure. But at least replace it with a temp one since your client doesn't have one while this one is in for a repair/inspection?
Click to expand...

if your new 4 week old car breaks the dealer does not give you a loan car immediately. And then only at the discretion of the DP, after x number of days.
 
Last edited:
Venomous said:
if your new 4 week old car breaks the dealer does not give you a loan car immediately. And then only at the discretion of the DP, after x number of days.
Click to expand...

This is not a car which is of significant value. It's a damn PC screen :p
 
Venomous said:
the key there is "in ALL its original packaging", with none of said coverings being torn.

but the way you speak its more about buyers remorse. CPA does NOT cover buyers remorse.
Click to expand...
What do you see as buyer's remorse? When you buy something new you expect it to be with certain standards. If it doesn't meet those standard then it's not the product you've bought.

PostmanPot said:
They're losing if they're selling at a loss. Something like a monitor cannot be resold as 'new'; the value is now substantially less. Should the retailer just absorb this, and is it their fault?
Click to expand...
How do you figure that? It's a bloody monitor and not underwear so if it's still in its packaging and not damaged it's a new product that can be resold as new.

DTBA said:
I bought a acer led screen few years back.. ON the website it stated on site warranty 3 years so I was ok ill take this screen any day. When I opened it had a stuck blue pixel in the middle of the screen it was horrible on your eyes. So I called them... acer said I can sent it the courier will pick it up... A week later its back.. With the same bloody blue stuck pixel. I call them and ask WTF?They tell me they wont replace it because there is not enough deadstuck pixel in the middle.I told him its BS it was DOA from day one. OK so after long fight they refunded me (about a month in fighting ) (me sitting without a screen).

So from the same shop I buy a ASUS LED 2ms 24ich .... It comes arrives with a stuck green pixel in the middle of the screen?:sick: First thing is I called the shop... They said courier it to them and I need to pay. (THE asus was also advertized with onsite warranty)That was incorrect but I just called asus they payed to pick it up. The shop send me a new asus screen with a RED stuck pixel :mad: Now this was getting to me it took 4 months for 3 screen with stuck pixel.... SO asus again picked up my screen and send my the 3rde Asus that I have till date with 0 problems.

But let me tell you ASUS helped me with the only shop that advertised the screen with onsite warranty. Asus called them and they had to pay for the couriers so.1+ asus
Click to expand...
Seems you've had a lot of bad luck. Acer's policy is 5 dead pixel with none of them in the middle so they should have replaced it. Personally with such a policy I won't buy an Acer again as there are lots of better makes for relatively cheap now.
 
Pitbull said:
This is not a car which is of significant value. It's a damn PC screen :p
Click to expand...
Yes and it's also just a week with it being broken of arrival. Car breaking down 4 weeks later is a warrantee issue.
 
Zewp said:
I thought so too, but the rest of the corners don't glow like that and it is incredibly annoying. The panel does have IPS glow across the entire panel, so this bleed in the corner is something completely different.
Click to expand...
I am just busy repairing 3/4 years old 23" Dell (TN panel), which has abnormal dark spot and colour distortion just in one corner. Problem is traced to the power board generating unstable voltage, so I agree, in your case it could be a hardware fault, not just a quality of the panel.
 
Swa said:
What do you see as buyer's remorse? When you buy something new you expect it to be with certain standards. If it doesn't meet those standard then it's not the product you've bought.
Click to expand...

society demands choice of variety and quality of the products available.

you can get a corded kettle for Say R150, a say a cordless one for R250.

while you stand in the shop you don't look at the finer detail of corded/cordless. You grab the cheap one because you like the price tag.
You wanted a cordless kettle, but your mind was elsewhere, and at least you have a kettle.
You get home and REALLY want a cup of coffee NOW, it has been a hard day and you wish to relax.
You unpack the kettle, realise it is the unwanted item and repack it.
The shop is not anywhere forced to take it back. The CPA does not cover the consumer choices. many places are kind if they allow you to take it back.

buyers remorse.

or..

you decide to use the kettle. It is after all only for one cupa...
it is then used. How can you expect an establishment to resell that as new to another person?
 
Venomous said:
society demands choice of variety and quality of the products available.

you can get a corded kettle for Say R150, a say a cordless one for R250.

while you stand in the shop you don't look at the finer detail of corded/cordless. You grab the cheap one because you like the price tag.
You wanted a cordless kettle, but your mind was elsewhere, and at least you have a kettle.
You get home and REALLY want a cup of coffee NOW, it has been a hard day and you wish to relax.
You unpack the kettle, realise it is the unwanted item and repack it.
The shop is not anywhere forced to take it back. The CPA does not cover the consumer choices. many places are kind if they allow you to take it back.

buyers remorse.

or..

you decide to use the kettle. It is after all only for one cupa...
it is then used. How can you expect an establishment to resell that as new to another person?
Click to expand...
How does that remotely relate to this situation?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X