Serious packet loss issues. Any advice?

[Ohtar]

Hello everyone.

Using the Is It My Line Report Tool [V2] I got the following results showing serious packet loss. Any advice on how I should deal with this issue? I currently have a contract with Telkom but will move to Axxess asap, if this is relevant at all. These tests were also done over a wired connection.

Thanks in advance.

Zertop's LineTool Results
Date/Time: Thu Aug 11 19:36:59 CAT 2016

Basic Report:

Your packet loss was 46%.
Your average ping was 10ms.
Your maximum ping was 13ms.

You have serious packet loss. Please post these results to the forum for advice.

Detailed Report:

Pinging 105.224.88.1 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 105.224.88.1: bytes=32 time=13ms TTL=254
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=10ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=10ms TTL=254
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 105.224.88.1: bytes=32 time=12ms TTL=254
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=10ms TTL=254
Request timed out.
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254
Reply from 105.224.88.1: bytes=32 time=10ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 105.224.88.1: bytes=32 time=11ms TTL=254

Ping statistics for 105.224.88.1:
    Packets: Sent = 30, Received = 16, Lost = 14 (46% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 13ms, Average = 10ms