AirWolf
Honorary Master
No. But there is a new version at Vodacom that can be downloaded.
http://www.vodacom.co.za/services/mobile_data/downloads.jsp
No thanks, I prefer to stick with HMP
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sms/email when reaching Bundle threshold
- Thread starter Csnoopy
- Start date
No thanks, I prefer to stick with HMP
Yes for us it was the last straw to latch onto.
Initially We did not even know about the sms's being sent at different stages. One of the tech's at the ISP said that we should have received sms's. If you then say that the dash, vc4me and 31050/mm is the prefered way or however way you put it, then why bother implementing another system that will send out sms's? What a waist of money. 3 out of 3 did not give us what we wanted so the last option was the sms's. We had gone to all & sundry and they could not even give us telephonically what we needed and all we wanted was an update, where we are with our data useage.
The dash has a bar graph with a zero value and the max value, now how are we suppose to read the value's in between these 2 points. The other 2 you know the problems we have/had with them.
IMO. Which none of worked, at that point in time. Because we did not know how vc4me worked, for VSP & NVSP user's.
True. But even 155 and on vc4me it says that the measured value via the dash is not accurate. vc4me should be used.
Very true but MM did not work at that stage.
I have sent you emails indicating that the MM system was down.
Yes of course. Are you then saying that we went way over OOB on purpose?
.
Whatever. He complained about excess charges. Why was he not told to use the relevant tools to monitor his data useage? etc. Resolved yes. Lucky guy. Bruce000's friend also.
Which version of VM-Lite are you using? I am sure that the initial bugs and sms's issue's have been fixed. Huawei don't provide Firmware only dash software. At least the people that complained about the VMC-L sofware have gone away and are happy. Never was there ever a warning put out, not to use uncertified VC software. I made mention of it several times and no response from VC's side. I even warned Iam3G not to just change all the E220 system's, they are selling to Huawei's software because 155 & customercare don't know the products.
I do know that you (and Iam3G) advise everyone to switch to the Huawei dash and firmware (which, BTW. has not been certified by Vodacom).
Supply a product that does not fully support there systems, like VMC-l that did not have the option of viewing the sms's on the sim. IMO there were very few people that knew about the sms's being sent when going or getting close to oob.
Maybe so yes. When was the E220 launched? Because this whole issue is about the software used with the E220. I also understand that the original shipment of E220 modems was shipped with Huawei HMC software with preconfigured profiles for Vodacom.
Dont bring me into this. The reason i load HMP or HMC for customers, is so they be happy and connected. I get tons of them coming in here furious with Vodacom(and not in most cases the software), and when they leave, they leave happy.
What i do is before i load HMP or HMC, i explain to them that they have a choice...
I can Load VMCLite for them, but they will most likely still have the problems that they came to me with, BUT, they will have support when they call 155.
Or...
I can Load HMP for them. I tell them its not certified by Vodacom, and that their call centres arent trained on it, so they wont have any helpdesk support, BUT, they will experience less problems.
They usually agree to the latter, and they leave happy.
When loading HMP, i also tell them about the SMS function it has, and that they will recieve sms's when they reach the end of their bundle, so they know about it.
Recently, i've even been loading VMClite for the customers. I only use HMP where Vista is concerned, and where i have trouble installing VMCLite.
Point is, i make sure the customer knows what they are getting into before they leave the store.
ItsJustJack
Well-Known Member
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Most likely a problem specific to your unknown area.
What modem & dashboard s/w & network settings are you using?
ItsJustJack
Well-Known Member
- Joined
- Feb 6, 2007
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Using a Huawei E630 PCMCIA card on Vista laptop with Vodafone Mobile Connect software version 9.1.0.4345. I am in the Dunkeld area in Johannesburg.
The same PCMCIA card will not connect to the network either when plugged into a Linksys WRT54G3G Wireless-G router with firmware version v1.99.8.
If I use another SIM that still has an active PPDB everything works fine on both the laptop and the Linksys router.
The problem is we cannot load the SIM with a new PPDB because there is still 0.04MB remaining and we cannot use up the 0.04MB of data even though we have recharged the SIM with R12 airtime twice.
Surely Vodacom can be clever enough to allow a PPDB recharge if the existing balance drops below 5MB for example, or even 1% of the bundle total. Then we wouldn't have to worry about the extra R1.00 on the account. And what about companies that use iCAP and the IN to load the PPDB? How do they get that extra R1.00 onto the account?
What network setting are you using in your VMC9 profile and the Linksys router, i.e. 3GOnly, 3GPreferred, GPRSOnly, GPRSPreferred? - if you're using one of the "Only" settings, then try changing that to preferred or the other network type, in an attempt to get past the 619 errors and use up that 0.04MB. If all else fails, use another pre-paid SIM card.
I agree with your <=5MB remaining suggestion to allow buying a new PPDB, but that would probably not solve the actual problem of not being able to completely use up one's PPDB near the end.
I don't think I've ever heard of iCAP before.
Csnoopy
Expert Member
Csnoopy
Expert Member
@Iam3G. I echo what you have said & done. It was v3g that mentioned our names together.
Have you tried the latest VMC-Lite from vodacom's download page? It is version 2.2.2.1 for E220. Maybe you should download it test & give us some feedback.
@Iam3G. I echo what you have said & done. It was v3g that mentioned our names together.
Have you tried the latest VMC-Lite from vodacom's download page? It is version 2.2.2.1 for E220. Maybe you should download it test & give us some feedback.
I did. Thats the VMCLite i mentioned in my post. It works better than the original version, and like i said, i only load HMP when i need to.
Csnoopy
Expert Member
@Iam3g. What I suggest you do is, to let the customers take the modems with standard software. Tell them if they have problems they should call 155 and let them help. Once they are totally the hoender's in with VC they will come back to you and you will fix there problem's. They are then going to be very happy with you. You will then have a customer/customers for life. This will then allow Vodacom to build up a log on all the problem's with the standard software that is shipped with the modem's.
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Csnoopy has a good point there.@Iam3g. What I suggest you do is, to let the customers take the modems with standard software. Tell them if they have problems they should call 155 and let them help. Once they are totally the hoender's in with VC they will come back to you and you will fix there problem's. They are tehn going to be very happy with you. You will then have a customer/customers for life. This will then allow Vodacom to build up a log on all the problem's with the standard software that is shipped with the modem's.
Csnoopy
Expert Member
@ItsJustJack. Where did you get the value of 0.04MB from???.
My 1st PPDB stopped working. I disconnected tried to connect but it would not. I left it for a while, a couple of hours. Reconnected & I could work browsed, downloaded email's and suddenly I could not get any down activity. Disconnected tried to reconnect but nothing. I then had to recharge from and external source & buy a data bundle. O yes I had R1 in credit of which they took 0.80 & I was cut off because there was no more to take. That is fine I have no problem with it. That is the way it should work. No mun no fun yor SP. Suggestion as in quote could work.
AirWolf
Honorary Master
The balance from 31050 gives remaining data in MB
Csnoopy
Expert Member
The balance from 31050 gives remaining data in MB
Only for contract users
I would still like to know where ItsJustJack got his left over from?
vc4me, dashboard or sms balance to 100 via the dashboards sms facility?
If he can not connect it would have to be from sms 100.
@Iam3g. What I suggest you do is, to let the customers take the modems with standard software. Tell them if they have problems they should call 155 and let them help. Once they are totally the hoender's in with VC they will come back to you and you will fix there problem's. They are then going to be very happy with you. You will then have a customer/customers for life. This will then allow Vodacom to build up a log on all the problem's with the standard software that is shipped with the modem's.
Csnoopy has NO point there... LOL
This is already the case. The customers come to me with the problem. I try to help and if i struggle, i refer them to 155. Then they tell me they've been on 155 for hours on end(some even days) and no success, and that 155 told them to come to me...
That's when i assess the current situation, and TRY to give the customer the best possible solution(i do not garantee anything - only if i know it will work).
After that(and as Borat would say)... GREAT SUCCESS!
The customer leaves the store happy, with less problems
(not in alll cases though, there are those rare occasions where everything just seems to go wrong).
@Iam3G, understood .
.Csnoopy
Expert Member
On behalf of Iam3g/csnoopy and also GINGG's in the background somewhere. I hope you don't mind me using your names.
Vodacom should be happy because we are making there customers happy and also some of the problems go away.
Vodacom should be happy because we are making there customers happy and also some of the problems go away.
ItsJustJack
Well-Known Member
- Joined
- Feb 6, 2007
- Messages
- 267
- Reaction score
- 10
Only for contract users
I would still like to know where ItsJustJack got his left over from?
vc4me, dashboard or sms balance to 100 via the dashboards sms facility?
If he can not connect it would have to be from sms 100.
SMSed 'balance' to 100 using the SIM in a cellphone.
Csnoopy
Expert Member
On behalf of Iam3g/csnoopy and also GINGG's in the background somewhere. I hope you don't mind me using your names.
Vodacom should be happy because we are making there customers happy and also some of the problems go away.
My Log Sheets speak for themselves, maybe oneday i'll get some recognition...
