SMS from 8ta regarding billing / night surfer issues

[SaiyanZ]

I've had the 10GB for R199 deal from 8ta for over a year now. Just got an sms from 8ta saying that I will be billed R503.12 on 28/02/2013. I've never had a billing sms from them before and this amount is all wrong. It should be R199. I did not go OOB last month. I reached the 10GB limit on 26/01/2013 and did not use the sim again till February. I also did not click any option to go OOB on the 8ta website. This is irrelevant though since the sim was not used again till February.

I did try to sign up for the additional night surfer mid last month but assumed it did not go through after I did not see any indication of night surfer in my balance using *188#, and also after noting that the guy who was loading my night surfer had "issues". I called the billing department just now and they say that I did sign up for night surfer last month and that I also have a zero balance for night surfer this month. However, the call was cut whilst I was on hold because I ran out of airtime. How is it possible that I used an extra 10GB this month at night whilst disconnected? My daytime balance for February is still 1GB.

What is the extra R304 for? Also how do I check my night surfer balance because *188# just shows my daytime balance.

You have 1048 MB available. 1048 MB will expire on 01/03/2013.

I'm wasting my airtime calling the call centre. Just spent about R10 without getting any information on what data was used and what exactly I am being billed for. For some reason I can't make calls with my 8ta data sim so I have no choice but to use my CellC sim to call the 8ta call centre.

 

[qwertydudeza]

I've had the 10GB for R199 deal from 8ta for over a year now. Just got an sms from 8ta saying that I will be billed R503.12 on 28/02/2013. I've never had a billing sms from them before and this amount is all wrong. It should be R199. I did not go OOB last month. I reached the 10GB limit on 26/01/2013 and did not use the sim again till February. I also did not click any option to go OOB on the 8ta website. This is irrelevant though since the sim was not used again till February.

I did try to sign up for the additional night surfer mid last month but assumed it did not go through after I did not see any indication of night surfer in my balance using *188#, and also after noting that the guy who was loading my night surfer had "issues". I called the billing department just now and they say that I did sign up for night surfer last month and that I also have a zero balance for night surfer this month. However, the call was cut whilst I was on hold because I ran out of airtime. How is it possible that I used an extra 10GB this month at night whilst disconnected? My daytime balance for February is still 1GB.

What is the extra R304 for? Also how do I check my night surfer balance because *188# just shows my daytime balance.



I'm wasting my airtime calling the call centre. Just spent about R10 without getting any information on what data was used and what exactly I am being billed for. For some reason I can't make calls with my 8ta data sim so I have no choice but to use my CellC sim to call the 8ta call centre.

Get a free 8ta SIM, RICA and call them for free

 

[SaiyanZ]

I managed to get my billing invoice from 8ta. I am being billed for night surfer but have not received any night surfer data. i.e. overbilled by R154.84. This will continue next month it seems and I will not receive any data. From my bill:

Add On Midnight Surfer (N Quantity) ( 15 January 2013 -31 January 2013 ) R 54.84
Add On Midnight Surfer (N Quantity) ( 01 February 2013 -28 February 2013 ) R 100.00

What is going on? The call centre seems to be clueless. They can see is what I'm being billed for and the amount of data I've used. Total of 13GB for January 2012. i.e. 10GB plus a once off 2GB+1GB bundle. Total cost of R349. Nobody seems to understand that I have not received any additional night surfer data. From my bill I should have received about 5GB in January and 10GB in February.

I should never have tried to sign up for night surfer. I'm basically paying R299 per month for 10GB now.

 

[Telkom]

I've had the 10GB for R199 deal from 8ta for over a year now. Just got an sms from 8ta saying that I will be billed R503.12 on 28/02/2013. I've never had a billing sms from them before and this amount is all wrong. It should be R199. I did not go OOB last month. I reached the 10GB limit on 26/01/2013 and did not use the sim again till February. I also did not click any option to go OOB on the 8ta website. This is irrelevant though since the sim was not used again till February.

I did try to sign up for the additional night surfer mid last month but assumed it did not go through after I did not see any indication of night surfer in my balance using *188#, and also after noting that the guy who was loading my night surfer had "issues". I called the billing department just now and they say that I did sign up for night surfer last month and that I also have a zero balance for night surfer this month. However, the call was cut whilst I was on hold because I ran out of airtime. How is it possible that I used an extra 10GB this month at night whilst disconnected? My daytime balance for February is still 1GB.

What is the extra R304 for? Also how do I check my night surfer balance because *188# just shows my daytime balance.



I'm wasting my airtime calling the call centre. Just spent about R10 without getting any information on what data was used and what exactly I am being billed for. For some reason I can't make calls with my 8ta data sim so I have no choice but to use my CellC sim to call the 8ta call centre.

Hi
Please PM us your full name, 8ta number and alternative contact number.
Thank you
8ta

 

[SaiyanZ]

PM sent. I hope someone figures out what's going on.
To me it seems like the guy at the call centre loaded my night surfer data onto someone else's account but I'm being billed for it.

 

[Telkom]

PM sent. I hope someone figures out what's going on.
To me it seems like the guy at the call centre loaded my night surfer data onto someone else's account but I'm being billed for it.

Hi SaiyanZ

Thank you for confirming via PM that your issue was resolved.
If you have any further queries, please do not hesitate to contact us.

Thank you
8ta Social Media

 

[DTBA]

Great to see the 8ta rep doing nice support well done

 

[Gaz{M}]

What was the problem?

 

[SaiyanZ]

What was the problem?

I was billed for night surfer in Jan and Feb but did not have it activated on my account. It has been activated now and I will be refunded my Jan and Feb night surfer subscription. Seems like whoever initially tried to load my night surfer messed up. So I thought it never happened and thus did not bother about it until I got the bill for Jan and Feb which included amounts for night surfer.