So Afrihost, please tell me

[sjm]

how you think it's acceptable that

• I place an order on the 13th of Jan for OpenServe Fibre, no WiFi router
• You do a R1 reservation on my credit card to verify it
• Your legal department contacts me within 30 mins requesting that I send a copy of my ID, which I do so immediately and get acknowledgement

then there is no communication from your side since, and when I follow up today you inform me that you can't see any fibre orders on my account and I should sign up again.

• No apologies for wasting 6 weeks of my time
• No sign that any sort of investigation will occur to find out what happened to my initial order

I'm just supposed to act as if nothing happened and start again? What guarantee do I have that anything will be different this time around?

 

[naeem]

avoid afrihost dude. lose the R1 and move on. Trust me, every person i'v spoken to in the last few months have bad experiences with Afrihost. And its not just fibre, its their hosting, lte/rain thing, adsl etc etc.

Their support is just a nightmare!

 

[killerbyte]

Their support is just a nightmare!

Sadly I have to agree with this statement. I have been a fan of AH for years but these days if I have to phone AH support I just know I will be on the phone for 30min. Its very disappointing.

 

[DERoestorf]

Listen to the guy above, and all other people. STAY AWAY FROM AFRIHOST

 

[Anthro]

Walk away, and add them to your list of people not to do business with.
Simple practice really.

 

[mister]

I'm just supposed to act as if nothing happened and start again? What guarantee do I have that anything will be different this time around?

Cut your losses - things won't get any better from here.

 

[douglasl]

as an Afrihost customer I can recommend try someone else.
their "Support" has been a shambles for over a year.
Their network is very average.

 

[Lo0k]

I have Afrihost Fibre. Don't go to them. Their support is incompetent and they don't want to help you. I will never recommend someone to them again. Wish Afriguy would see this.

 

[marhsava]

I have Afrihost Fibre. Don't go to them. Their support is incompetent and they don't want to help you. I will never recommend someone to them again. Wish Afriguy would see this.

Try Vodacom fibre . its like there installation/booking department doesn't even exist, at least there is a afrihost rep on this forum.

 

[OCP]

I was going to add my own bad experiences with AH but see that the consensus is already unanimous.

Take the R1 cost and 6 weeks waste of time and be grateful you can move on now before you have to experience the full bouquet of AH's service levels.

They did you a favor - be grateful and go with someone else (eg. Cool Ideas www.cisp.co.za)

 

[rvanwyk]

+1 for Cool Ideas