hansotto
Well-Known Member
I made the very bad mistake of moving from my previous LTE ISP to Supersonic Air fibre. We don’t have fibre in our complex.
My friend who lives close to me has AF and is very happy. The day they installed they battled with signal and finally got it up and running with a strength of 15. When they installed my friend’s unit, they had a signal around 30.
All worked fine up to the first rain. When I lost internet and had the dreaded red light on the ZYXEL. The second time it rained I once again no signal and red light.
I reported it, and a ticket was issued.
On Friday the 1st of September the internet was off (red light) and on for different periods all day long. When I had internet, it would bomb out as soon as I tried a download or did a speedtest. It’s still the same now 5 days later have reported this several times since then and had a number of tickets issued.
The cherry on top was when I received an email last night telling me that a ticket had been closed! But I am still experiencing the same problem!
Is there anyone here that has a contact at Supersonic that I can speak to about this?
I really don’t want to go through the “Switch off the power, wait 10 minutes, Switch back.” Routine. Or ocean cable break …… blah blah.
My friend who lives close to me has AF and is very happy. The day they installed they battled with signal and finally got it up and running with a strength of 15. When they installed my friend’s unit, they had a signal around 30.
All worked fine up to the first rain. When I lost internet and had the dreaded red light on the ZYXEL. The second time it rained I once again no signal and red light.
I reported it, and a ticket was issued.
On Friday the 1st of September the internet was off (red light) and on for different periods all day long. When I had internet, it would bomb out as soon as I tried a download or did a speedtest. It’s still the same now 5 days later have reported this several times since then and had a number of tickets issued.
The cherry on top was when I received an email last night telling me that a ticket had been closed! But I am still experiencing the same problem!
Is there anyone here that has a contact at Supersonic that I can speak to about this?
I really don’t want to go through the “Switch off the power, wait 10 minutes, Switch back.” Routine. Or ocean cable break …… blah blah.
