Supersonic Is probably run by kids

So I contacted Supersonic Support on Twitter again this morning.

"Good day. You are through to Nkosingiphile at Supersonic. Please provide me with your ID number and names as registered with us so I may access your account."

My ID No. is the last line, of the post I made, and to which he/she/it was responding to.

My reply:

"Did you read they above message?

Last line has an ID No. - please use it."

They probably cannot find a less intelligent support agent to represent their Brand.
 
elf_lord_ZC5 said:
So I contacted Supersonic Support on Twitter again this morning.

"Good day. You are through to Nkosingiphile at Supersonic. Please provide me with your ID number and names as registered with us so I may access your account."

My ID No. is the last line, of the post I made, and to which he/she/it was responding to.

My reply:

"Did you read they above message?

Last line has an ID No. - please use it."

They probably cannot find a less intelligent support agent to represent their Brand.
Click to expand...

Hmmm ... , got a response :)

And wonder, of wonders, a reference number this time round.
 
I can't understand how Supersonic will allow people to get the brand to this point. I mean, I'm sure it could work and make alot of money but the useless staff are destroying the brand... in this day and age? Really?

I thought people would value jobs/money/salaries after what happened during COVID.
 
I have experience similar to those in this thread regarding billing. Last October I signed up with Supersonic. Cancelled within the cooling off period, as I couldn't active the service and getting hold of support was a nightmare. I decided to return the router myself, the return fee was ridiculous.

Supersonic didn't cancel the service despite endless phone calls, emails and Whatsapp. In December I finally received a phone call to confirm my service was cancelled. However, in January my credit card was charged for a router collection fee and monthly fee for November. Logged the issue promises were made that I would get a refund.

I was tired of the empty promises so I managed to get hold of a senior's email. Received a response that my issue will be resolved and that I would be "updated at every step.". Two weeks later and no update so I followed up once again but this time a manager called to "resolve" the issue. Explained the issue and he was very apologetic and again promised to sort it out. Soon after the call I received from the original staffer who was meant to cancel the account. The staffer said that I haven't forwarded the cancellation email and that is why my cancellation was not processed.

I was extremely upset but done as I was told. Called the manager who then said that this staffer was not instructed to call me but was probably trying to clean up the mess, manager again apologized and that they are working on my refund.

Next day, 1 February, to my surprise (not!) My credit card was charged again. Since then the manager calls me every day telling me that it's in the process.

I think it's time we take this to the media!
 
Last edited:
I'm sure there are MANY users having an issue with Supersonic - I'm surprised that the team at MyBB haven't done an article on it. @rpm Come now...
Here is a 'unsponsored' article - one you can do for your community.
 
medicnick83 said:
I'm sure there are MANY users having an issue with Supersonic - I'm surprised that the team at MyBB haven't done an article on it. @rpm Come now...
Here is a 'unsponsored' article - one you can do for your community.
Click to expand...
They can't.

Supersonic is MyBB's ISP.

See the problem?
 
They are useless

A neighbour got it. It worked for 6 hours in 12 weeks
She sent it back
They tried to debit her, but she had told the bank not to pay
3 months later, she gets a bill for R1900 for the router
She sends proof of delivery
The Supersonic guy says whoever signed for it does not work there
I call and ask for the name of the lady who signed the delivery note
She answers the phone and asks what I want. I verify she is this person
Several statements since Feb last year have been ignored

Not 100% fail, more like 200% fail
 
elf_lord_ZC5 said:
Two months and waiting ...

Canceled Supersonic Fixed LTE-A, still waiting for them to collect their "Free to use" router, that I did not want or need. My Huawei B618 is much better device.

Every 15 days I use support to remind them, that they need to collect their device. Still no response ...
Click to expand...

Nothing will happen. Just put it in the cupboard
 
chrisc said:
Nothing will happen. Just put it in the cupboard
Click to expand...

Finally hot hold of a type at support, who did his/her job. The router was picked up, the next day. May the Lord bless that one support type, who did what was required of them. Who not just made pretty promises, but who delivered.

Thankfully, I no longer have a router I did not want, nor, need.

If they don't want the damn crappy router back, just give me a email on company letter head that says so, then I can bin it. Already got too much junk in the cupboard.
 
elf_lord_ZC5 said:
So I contacted Supersonic Support on Twitter again this morning.

"Good day. You are through to Nkosingiphile at Supersonic. Please provide me with your ID number and names as registered with us so I may access your account."

My ID No. is the last line, of the post I made, and to which he/she/it was responding to.

My reply:

"Did you read they above message?

Last line has an ID No. - please use it."

They probably cannot find a less intelligent support agent to represent their Brand.
Click to expand...
They can get worse agents from Afrihost...
 
I was always under the impression that SS was a child company of MTN.

Guess not.
 
Did I just not sign up.

I find this thread after I made a purchase.

I just got the delivery today. The guy help me set up the device around 7.30pm same day, after a device setup I switch it off and the router is now not switching on at all. I mean, I am shocked to say the least. I am so disappointed.
 
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