Telkom cannot fix my internet!!

PeteCPT

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Aug 14, 2017
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Hi Good day.
I cannot even compare how I feel about telkom to anything iv ever felt before. I cannot have stable internet for a week. When i am busy paying people online my internet line dies, if it doesn't die I cannot send emails because of how slow the internet is. My router continuously turns itself off when I am doing things online that are relatively important. Whenever I phone Telkom to ask them to resolve the issue they always tell me its because im too far from the exchange (impossible because when technicians were here they tested the line and said there is no problem with the distance).
This is my first post, so I do apologize if ive made mistakes in this thread.
How do I fix the problem if my internet router keeps disconnecting and reconnecting? Please help.!!!
Thank you.
 
Hi Good day.
I cannot even compare how I feel about telkom to anything iv ever felt before. I cannot have stable internet for a week. When i am busy paying people online my internet line dies, if it doesn't die I cannot send emails because of how slow the internet is. My router continuously turns itself off when I am doing things online that are relatively important. Whenever I phone Telkom to ask them to resolve the issue they always tell me its because im too far from the exchange (impossible because when technicians were here they tested the line and said there is no problem with the distance).
This is my first post, so I do apologize if ive made mistakes in this thread.
How do I fix the problem if my internet router keeps disconnecting and reconnecting? Please help.!!!
Thank you.

Buy a new router?

Post your line stats here.
 
The router Is not even 6months old and its a Huawei router that Telkom supplied to me.
 
I have logged into the router and have been searching high and low for the "line stats" but cannot seem to find it.
 
Upstream line rate (kbit/s) 508
Downstream line rate (kbit/s) 2673
Upstream maximum line rate (kbit/s) 860
Downstream maximum line rate (kbit/s) 2964
Upstream noise safety coefficient(SNR) (dB) 14.3
Downstream noise safety coefficient(SNR) (dB) 6
Upstream interleave depth 0
Downstream interleave depth 0
Line standard ADSL_G.dmt.bis
Upstream line attenuation (dB) 33.1
Downstream line attenuation (dB) 53.5
Upstream output power (dBmV) 12.7
Downstream output power (dBmV) 0
Downstream CRC 1536
Upstream CRC 0
Downstream FEC 14147
Upstream FEC 0
Downstream HEC 10154
Upstream HEC 0
Upstream Total Cells 0
Downstream Total Cells 14333216
Upstream Interleave Delay 1
Downstream Interleave Delay 5
Channel type None
 
Two problems:

Downstream noise safety coefficient(SNR) (dB) 6

and

ADSL_G.dmt.bis

Make sure its on auto and try disable ADSL_G.dmt.bis
 
Can I change this myself? Or must i phone telkom to change it for me?
 
Can I change this myself? Or must i phone telkom to change it for me?

Check under your ADSL settings, I know on the Dlinks its under the advance tab. GMT goes up only to 4mb i think but is a lot more stable if you are having trouble with line flaps.

What speed is your line supposed to be?
 
Check under your ADSL settings, I know on the Dlinks its under the advance tab. GMT goes up only to 4mb i think but is a lot more stable if you are having trouble with line flaps.

What speed is your line supposed to be?

I have a 4mb line.
 
Under my Basic -> DSL i have "All" checked.

I have found GMT to be more stable than ADSL2 and as its only 4 megs it should be fine. I played around with mine until I found a set of check boxes that were stable.

Haveyou asked telkom to recreate your port on 4meg for you? And if it starts flapping after they put it to 4 meg start logging calls, I am on a month and counting to get mine fixed.... I get 2megs on a good day...
 
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