Telkom fixed lines sink below 1 million subscribers

[Jan]

Telkom's fixed-line disaster

Telkom has released its annual results for the financial year ended 31 March 2022, revealing that its fixed-access line subscribers have dropped below one million.

The operator's fixed-line subscribers declined by 22.4%, from 1.284 million in March 2021 to 997,000 in March 2022 — a loss of 287,000.

 

[The Door]

That's progress, not a disaster.
Who needs fixed lines other than businesses, and there's now competition in that space, so it seems pretty reasonable.
That said, they have been terrible with support for fixed lines regardless.

 

[Crusader]

How is it a disaster when they actively forced (and are still doing so) users to abandon their fixed line phones?

 

[TheChamp]

How is it a disaster when they actively forced (and are still doing so) users to abandon their fixed line phones?

Had they handled the copper thing better they could have just moved the customers to their alternative offerings like fibre and mobile but ended up losing a lot of those customers, by the time they realised and stopped their madness it was too late.

 

[deweyzeph]

Telkom's biggest issue is their billing system and their ridiculous cancellation process that has left such a bad taste in people's mouths that a lot of people will never ever consider being a Telkom customer again, no matter how good or cheap their products are.

 

[porchrat]

Telkom's biggest issue is their billing system and their ridiculous cancellation process that has left such a bad taste in people's mouths that a lot of people will never ever consider being a Telkom customer again, no matter how good or cheap their products are.

I remember trying to get ADSL support years ago. What a mission. Without Internet for a week waiting for a support person to arrive.

I am one of those people that won't take up a Telkom offering ever again.

 

[sl0m0_za]

TELKOM blatantly abandoned their copper infrastructure in my town, without ensuring that there is even proper cellular infrastructure..........

 

[Swa]

That's progress, not a disaster.
Who needs fixed lines other than businesses, and there's now competition in that space, so it seems pretty reasonable.
That said, they have been terrible with support for fixed lines regardless.

Fibre is fixed line.