Telkom free me bundles - 500Mb missing data

[Frohnah]

My recent 2 purchases of a Telkom free me 500mb bundle, I only received 350Mb data instead of 500Mb. I logged a call with Telkom via mobile app, received a call on Sunday 2 Augus 2020 @9.35. The agent indicated that she could see that my account only reflected 350Mb and not 500 Mb. She logged an escalation call for further investigation and till today I am still waiting on Telkom to call me back or refund the missing data. Perhaps there is other Telkom pre paid customers with the same missing data?