Telkom Internet Capped/Uncapped User Feedback (Pt2)

Ended up phoning 10213 and getting through to someone. Very helpful and line sorted whilst i was still on the phone
 
I got the same deal 2 weeks ago...but having endless issues with my line speed. It was initially 4mb but managed to upgrade over the phone to 10 mb. Telkom reckons if i can get max 2 mb on a 4 mb line i should get max 4 mb on a 10 mb line....lets see hahaha will post update
 
Im getting mixed answers from telkom. I have a landline and Ive requested a 20 mb dsl on Monday on Wednesday got a call from telkom saying " my line is at the exchange" How long does it normally take to activate a dsl line.
 
Hey K,

Short answer forever..... :-)

After reading the post regarding the promo this morning now telkom is not sure what speed is actually supported in my area....or the consultant i spoke too isnt sure either way its a nightmare with telkom for me....
 
csc003 said:
Hey K,

Short answer forever..... :-)

After reading the post regarding the promo this morning now telkom is not sure what speed is actually supported in my area....or the consultant i spoke too isnt sure either way its a nightmare with telkom for me....
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Thanks yeah I thought as much, as soon as my line is activated Im requesting a migrate.
 
NorthPole said:
Just signed up, R799 includes the DSL line, Uncapped Data, and the Analogue Line, so you only paying 26 rand more in total... however the call center said that you won't be able to downgrade to a lower speed line (DSL) for 24 months, if you take a month-2-month it will stay that price after the promotion period... I'd confirm this though and please provide feedback if you can...
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Who can confirm that the price will remain at R799-00 after the promotion is over? I have spoken to 4 different telkom agents and got 3 different replies :(
1. Price won't stay at R799-00 after the promotion. It will go up and 'back to normal'.
2. Price will remain at R799-00 but only if you are on a fixed 24months contract! After the 24months the price will go back to normal.
3. If you are on a month to month than you MUST call in each and every month to renew if you want to keep the promotion going otherwise you'll be bumped-up to the "normal" price.

Who can confirm the above???
 
ɹǝuuᴉM said:
Who can confirm that the price will remain at R799-00 after the promotion is over? I have spoken to 4 different telkom agents and got 3 different replies :(
1. Price won't stay at R799-00 after the promotion. It will go up and 'back to normal'.
2. Price will remain at R799-00 but only if you are on a fixed 24months contract! After the 24months the price will go back to normal.
3. If you are on a month to month than you MUST call in each and every month to renew if you want to keep the promotion going otherwise you'll be bumped-up to the "normal" price.

Who can confirm the above???
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The consultant that CALLED ME said it can be month to month and the price will stay 799. I have the conversation recorded. Damn Telkom....
 
reactor_sa said:
The consultant that CALLED ME said it can be month to month and the price will stay 799. I have the conversation recorded. Damn Telkom....
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I hope your consultant is right other-ways my friend's father will get a heart attack come end of next month ... <holding thumbs>
 
Well when i check my area support on Telkom coverage map (Glen Marais) it says up to 4 MB VDSL.

So I call telkom and according to the consultant Glen Marais now supports 40 MB VDSL.

So anything a consultant says i take with a pinch of salt.

On my '4 Mb line' i hardly get 3 Mb. So Telkoms theory is upgrade to 10 MB and i should then get minimum 4MB.

The upgrade is atleast free, so will wait and see......
 
Update: im 2.7 km from the exchange so 10 mb is not possible... waiting for confirmation what can reasonably be expected....
 
csc003 said:
Update: im 2.7 km from the exchange so 10 mb is not possible... waiting for confirmation what can reasonably be expected....
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Your routers' max attainable rate should also give you an indication of what your line is capable of. :)
 
Hi LaraC,

If only Telkom Knew that.....according to my router its 4.5 MB.

However ive never been close to that. My Line attenuation is @ 55.5 DB and my SNR is @ 6.1.
 
Hi MickZA,

No worries, but yeah according to Telkom it will be until end of contract then it will be full price i guess...
 
csc003 said:
Hi LaraC,

If only Telkom Knew that.....according to my router its 4.5 MB.

However ive never been close to that. My Line attenuation is @ 55.5 DB and my SNR is @ 6.1.
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Yikes, your stats doesn't look promising. It is a pity OpenServe don't replace horrible lines first. :eek:
 
Yeah been fighting with Telkom for most of the two weeks ive had the line now.

However as you might have seen their theory is:

If you only get 2 MB on a 4 MB bad line. Upgrade to 10 MB line and you should get atleast 4 MB on a bad 10 MB line....


Lets wait and see......
 
csc003 said:
Yeah been fighting with Telkom for most of the two weeks ive had the line now.

However as you might have seen their theory is:

If you only get 2 MB on a 4 MB bad line. Upgrade to 10 MB line and you should get atleast 4 MB on a bad 10 MB line....


Lets wait and see......
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Do you have Telkom LTE coverage in your area?
 
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